Information and performance Work, Jobs in Basildon, Eng (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Roads Policing Process Support Officer (Basildon)
Essex Police and Kent Police —Basildon
- From £27,204 a year
- Full-time
- Remote
- Customer service
- Computer literacy
- Data entry
4d
Online Data Analyst - United Kingdom
TELUS Digital —London
- English
- Research
Quick apply
Information and Performance Analyst
Essex Partnership University NHS Foundation Trust —Wickford
- £39,959 - £48,117 a year
- Full-time
- Relocation assistance
- Employee discount
1d
Anthropic Fellows Program, AI Safety & Security
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Research
- Master's degree
- Bachelor's degree
- Flexible schedule
Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Research
- Bachelor's degree
- Communication skills
- Flexible schedule
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Basildon
- Full-time
- English
- Analysis skills
- Business
12d
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Administrative experience
- Travel
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
AI Builder, Emerging Talent - UK & Ireland Market
Salesforce —London
- Full-time
- Up to 50% travel
- Sales
- English
Project Coordinator
EMJ —London
- £30,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
Quick apply
Junior IT Support
Lomar Shipping Limited —London
- Computer Science
- Windows
- Organisational skills
HR Generalist
Guardforce Security Limited —Emerson Park
- £35,000 a year
- Full-time
- Microsoft Office
- Recruiting
- Contracts
- Annual leave
- Life insurance
Quick apply
Stock Controller
AIRTEC Motorsport —Canvey Island
- £28,000 - £34,000 a year
- Full-time
- Analysis skills
- Data entry
- Organisational skills
- Free parking
- Employee discount
Quick apply
Responsible - Stradivarius Lakeside
INDITEX —Grays
- Full-time
- Customer service
- Training & development
- Retail management
- Employee discount
Quick apply
Junior Project Manager
M3EU —London
- Full-time
- Remote
- Writing skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
13d
Trading Underwriter
Berkeley Insurance Group —Basildon
- Full-time
- Customer service
- Analysis skills
- Communication skills
Anthropic Fellows Program
Anthropic —London
- £2,310 - £4,300 a week
- Part-time
- Remote
- Research
- Master's degree
- Bachelor's degree
- Flexible schedule
Outpatients Contact Centre Technology Manager
Mid and South Essex NHS Foundation Trust —Basildon
- £57,528 a year
- Full-time
- Continuous improvement
4d
Data Administration Officer
Support When It Matters —Hackney
- £25,000 a year
- Weekend availability
- Inventory control
- Microsoft Office
- Administrative experience
Quick apply
14d
Business Analyst
UCA4 Consulting —London
- £4,200 a month
- Full-time
- Analysis skills
- Bachelor's degree
- Business
- Free parking
- Sick pay
Quick apply
5d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

information and performance jobs in basildon, eng

Contact Centre Officer (Headquarters, Chelmsford)

Roads Policing Process Support Officer (Basildon)

Online Data Analyst - United Kingdom

Information and Performance Analyst

Anthropic Fellows Program, AI Safety & Security

Anthropic Fellows Program, The Anthropic Institute (Economics & Policy)

Operations & Logistics Internship, Amazon Logistics

Centre Coordinator

AI Builder, Emerging Talent - UK & Ireland Market

Project Coordinator

Junior IT Support

HR Generalist

Stock Controller

Responsible - Stradivarius Lakeside

Junior Project Manager

Trading Underwriter

Anthropic Fellows Program

Outpatients Contact Centre Technology Manager

Data Administration Officer

Business Analyst

I want to receive the latest job alerts for information and performance in basildon, eng

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