Service desk technician Work, Jobs in Basildon, Ess (with Salaries)

2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
3d
Service Desk Technician L2
Milestone Technologies, Inc. —London
- Monday to Friday
- Customer service
- IT
IT Service Desk Technician (1st Line)
Gravesham Borough Council —Gravesend
- £25,575 - £28,532 a year
- Full-time
- English
- Windows
- Communication skills
- Free parking
- Annual leave
Service Desk Analyst
ECI - United Kingdom —London
- Azure
- Microsoft Outlook
- Customer service
Quick apply
IT Support Technician
Elevate Technology Group —London
- £28,000 - £32,000 a year
- Azure
- Microsoft Outlook
- SharePoint
Station Systems Technician Level 4
M Group —London
- Night shift
- Serving
- IT
- Computer skills
- Employee discount
9d
Service Desk Analyst
Mace —London
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
14d
Apprentice IT Technician
The Kemnal Academies Trust —Loughton
- £15,434.32 a year
- Full-time
- Travel
- IT
- Leadership
3d
3rd Line Support Engineer
Metropolitan Thames Valley —London
- £44,997 - £47,365 a year
- Full-time
- Microsoft Office
Quick apply
IT Service Desk Executive (6 Month FTC)
Jellyfish —London
- Full-time
- English
- Windows
- IT
- Annual leave
- Flexible schedule
Quick apply
Car Parts Advisor
Taylor’s Jaguar Landrover & Renault —Great Dunmow
- £30,000 - £32,500 a year
- Full-time
- Sales
- Customer service
- Maintenance
- Free parking
- Employee discount
Quick apply
3d
Nail Technician
RK’s Nails LTD —Brentwood
- £12.21 - £32.24 an hour
- Part-time
- Hospitality
- Social media management
- Customer service
- Store discount
- Employee discount
Quick apply
Sound Technician | LEGOLAND® Windsor
RWS Global —London
- £120 a day
- Rotating shift
- Customer service
- Organisational skills
- Construction
IT Support Engineer
Compass Pathways —London
- £65,000 - £85,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Project management
Quick apply
8d
Technician
JLL —London
- Plumbing
- IT
- Communication skills
Technician
JIK-Integral UK Limited —London
- Full-time
- Plumbing
- IT
- In-person
Quick apply
Lash Technician
Vee Beauty Salon —Welling
- £12.21 - £14.50 an hour
- Part-time
- Hospitality
- Social media management
- Customer service
- Free parking
- Store discount
Quick apply
Audio Prep Technician
4Wall Entertainment —Harlow
- Overtime
- Maintenance
- Organisational skills
- Communication skills
Quick apply
Protein Scientist
Substrate Bio —London
- Full-time
- Laboratory experience
- Maintenance
- AI
- Annual leave
Quick apply
Nail Technician
Vee Beauty Salon —Welling
- From £13 an hour
- Part-time
- Customer service
- Front desk
- In-person
- Free parking
- Store discount
Quick apply

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2nd Line Support Technician

Cortec IT Solutions -
Dartford

Quick apply

Job details

Permanent | Full-time
£34,000 - £38,000 a year
3 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Microsoft Windows Server
TCP
Azure
Administrative experience
DHCP
Virtualisation
IT support
DNS
SharePoint
VMWare
TCP/IP
Communication skills
Intune
VPN

Full job description

Job Overview
We are looking for a proactive and technically capable 2nd Line Support Engineer to join our growing team. This is an excellent opportunity for an experienced support professional who enjoys solving complex technical issues, working across a broad range of technologies, and delivering exceptional customer service.

As a key member of the support team, you will take ownership of escalated incidents, provide advanced technical support to our clients, and play an active role in maintaining and improving their IT environments. You'll work closely with senior engineers and project teams, gaining exposure to modern cloud technologies, networking, security, and infrastructure solutions.

Duties

Advanced Technical Support: Act as the primary escalation point for complex technical issues passed up from the 1st Line team. Diagnose and resolve hardware, software, networking, and cloud-related issues.
Incident & Service Management: Take ownership of escalated tickets from initial triage through to resolution, ensuring clear, professional communication with clients throughout.
365 Infrastructure & Cloud Admin: Administer and support Microsoft 365 environments (Exchange Online, SharePoint, Teams), Entra ID, and local server environments.
Cloud & Security Admin: Take an active role in maintaining client security postures by managing Microsoft Defender, deploying Intune policies, and implementing MFA/Conditional Access protocols.
Hardware & Project Deployment: Configure, build, and deploy physical servers and managed virtual machines (VMs), as well as networking peripheral equipment. Assist with client onboarding, migrations, and infrastructure updates.
Problem Identification: Spot recurring technical issues and contribute to long-term solutions, documentation updates, and service improvements.

Essential

Minimum 2 years’ experience working within an IT support, Service Desk, or fast-paced MSP environment.
Strong administrative experience with the Microsoft 365 ecosystem.
Solid experience supporting Windows desktop environments and basic Windows Server infrastructure.
A good working understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Firewalls).
Familiarity using remote monitoring tools (RMM) and ticketing systems.
Excellent communication skills with the ability to explain technical issues clearly to non-technical users.

Desirable

Experience with Microsoft Entra ID, Intune, Azure, or other cloud technologies.
Exposure to virtualisation platforms such as Hyper-V or VMware.
Previous experience working within an MSP environment.
Relevant Microsoft certifications.

Pay: £34,000.00-£38,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service desk technician jobs in basildon, ess

2nd Line Support Technician

Service Desk Technician L2

IT Service Desk Technician (1st Line)

Service Desk Analyst

IT Support Technician

Station Systems Technician Level 4

Service Desk Analyst

Apprentice IT Technician

3rd Line Support Engineer

IT Service Desk Executive (6 Month FTC)

Car Parts Advisor

Nail Technician

Sound Technician | LEGOLAND® Windsor

IT Support Engineer

Technician

Technician

Lash Technician

Audio Prep Technician

Protein Scientist

Nail Technician

I want to receive the latest job alerts for service desk technician in basildon, ess

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