Communication specialist Work, Jobs in Basingstoke, Eng (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
8d
Support Office - HR Advisor
Grandir UK —Basingstoke
- Up to £35,000 a year
- Full-time
- Analysis skills
- Human resources
- Training & development
- Annual leave
- Employee discount
Quick apply
8d
Clinic Coordinator and Research Administrator
Synthesis Clinic —Reading
- £20 - £25 an hour
- Part-time
- Hybrid work
- Writing skills
- Administrative experience
- In-person
Quick apply
9h
Customer Complaints Specialist
SNG (Sovereign Network Group) —Basingstoke
- £27,540 - £31,000 a year
- Full-time
- Communication skills
8d
Discharge Coordinator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £28,392 - £31,157 a year
- Full-time
- Discharge planning
9h
Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
1d
Assistant Psychologist
Essential Therapeutic Care —Reading
- £30,000 - £34,000 a year
- Full-time
- Research
- Experience working with children
- Bachelor's degree
- Free parking
- Referral programme
Quick apply
14h
Events & Digital Marketing Coordinator
Oakley Food Projects —Wokingham
- £22,450 - £25,650 a year
- Part-time
- Social media management
- Organisational skills
- In-person
- Free parking
- Profit sharing
Quick apply
6d
Customer Service Representative - Basingstoke
Diligenta —Basingstoke
- From £26,228 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Dental Nurse
Glenholme Dental Centre —Basingstoke
- £16 - £20 an hour
- Part-time
- English
- Patient care
- Organisational skills
- Employee discount
Quick apply
8d
Quality Improvement Assessor
Dingley's Promise —Newbury
- £26,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Communication skills
Quick apply
1d
Senior HR Advisor
Amegreen Children's Services —Mortimer Common
- £36,000 - £40,000 a year
- Full-time
- Travel
- Human resources
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12h
Category Specialist / Senior Category Specialist
Avia Technique Limited —Wokingham
- £32,850 - £52,525 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Mentoring
- Free parking
Quick apply
2d
Joinery - CAD Designer
Greenborne —Basingstoke
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Project Coordinator
Southern Communications Group —Dummer
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Employee assistance programme
Senior Campaigns and Brand Officer
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Temporary
- Hybrid work
- Marketing
- No degree
1d
Learning Support Assistant – Nurture Provision (Apollo)
The Costello School —Basingstoke
- £13.05 - £13.60 an hour
- Part-time
- Computer literacy
- Computer skills
- Communication skills
- Free parking
Quick apply
Delivery Specialist
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- No degree
- Employee assistance programme
- Employee discount
Quick apply
PCN Care Co-ordinator
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Basingstoke
- £28,392 - £31,157 a year
- Full-time
- Care plans
- Communication skills
6d
Job Planning and Revalidation Administrator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £28,392 - £31,157 a year
- Full-time
- Analysis skills
- Analytics
5d

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
8 days ago

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

communication specialist jobs in basingstoke, eng

Second Line Support

Support Office - HR Advisor

Clinic Coordinator and Research Administrator

Customer Complaints Specialist

Discharge Coordinator

Complaints & Resolution Manager

Assistant Psychologist

Events & Digital Marketing Coordinator

Customer Service Representative - Basingstoke

Dental Nurse

Quality Improvement Assessor

Senior HR Advisor

Category Specialist / Senior Category Specialist

Joinery - CAD Designer

Project Coordinator

Senior Campaigns and Brand Officer

Learning Support Assistant – Nurture Provision (Apollo)

Delivery Specialist

PCN Care Co-ordinator

Job Planning and Revalidation Administrator

I want to receive the latest job alerts for communication specialist in basingstoke, eng

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