Head of customer experience Work, Jobs in Basingstoke, Eng (with Salaries)

Head of Regional Service
Chubb Fire & Security —Thames Valley
- £41,228.04 - £65,000.00 a year
- Full-time
- Hybrid work
- Management
- Team management
- Contracts
- Free parking
- Store discount
Quick apply
13d
HEAD OF MARKETING & PR
Wellington Estates —Stratfield Saye
- Weekend availability
- Management
- Analysis skills
- In-person
- Annual leave
- Employee discount
Warehouse Operative - Nights
Bidfood —Basingstoke
- £35,238.40 a year
- Night shift
- Employee discount
3d
Head of Account Management
GK Signs & Screenprint Ltd —Alton
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
11d
Head of Operations
Venta Global —Hook
- Full-time
- Employee discount
Quick apply
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
Service Colleague (Express)
ASDA —Basingstoke
- £12.71 an hour
- Part-time
- Employee assistance programme
- Employee discount
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Housekeeper
Village Hotels - Basingstoke - Housekeeping —Basingstoke
- Part-time
- Hotel
- Employee discount
Quick apply
20h
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
Centre Manager
IN‘n’OUT Autocentres —Basingstoke
- £35,000 - £38,000 a year
- Full-time
- Management
- Customer service
- Free parking
- Employee discount
3d
Team Leader
ASDA —Basingstoke
- £12.71 - £13.71 an hour
- Part-time
- Leadership
- Employee assistance programme
- Employee discount
5d
Supplier Invoice & Staff Expenses Administrator
BNP Paribas —Basingstoke
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
- Admissions Manager
University of Winchester —Winchester
- £41,064 - £46,049 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Employee assistance programme
- Employee discount
Head of FP&A & Finance Transformation – Roadside
The AA —Basingstoke
- Full-time
- Hybrid work
- Management
- Annual leave
- Employee assistance programme
3d
Head Chef | Fresh Food Country Pub
The Prince Arthur -Windsor —Farnham
- £38,000 - £45,000 a year
- Full-time
- Cooking
- In-person
- Leadership
Quick apply
Head of Underwriting (Bridging & Specialist BTL)
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
Full Time Dental Receptionist
Home Counties Clinics - Elvetham Dental Care —Fleet
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Supervisor
Lush —Basingstoke
- £14.45 an hour
- Part-time
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Information Security & Assurance Analyst
De La Rue —Basingstoke
- Monday to Friday
- Travel
- IT
9d

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Head of Regional Service

Chubb Fire & Security -
Thames Valley

Quick apply

Job details

Full-time
£41,228.04 - £65,000.00 a year
13 days ago

Benefits

Free parking
Store discount
Additional leave
Company car
Cycle to work scheme
Company pension
Employee discount
Paid volunteer time
Referral programme
Sick pay
On-site parking

Qualifications

Management
Profit & loss
Team management
Contracts
Financial management

Full job description

We're currently recruiting for a Head of Regional Service here at Chubb F&S across the South of England. As Head of Regional Service, you will lead the Fire and Security service function across your region, ensuring outstanding operational delivery, financial performance, and customer outcomes. This opportunity would suit someone either from our industry or and M&E background. . Reporting directly to the Regional Director, you will be accountable for regional service revenues, contract profitability, customer retention, and the collation of financial forecasts and budget tracking. You will lead a team of Regional Service Leaders and Operations Managers, who in turn manage our field service engineers to deliver safe, compliant, high-quality service.

Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years. Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses to many of the FTSE 100 companies, and our Chubb family is extensive too, with a dynamic team of over 13,000 employees globally - Together we do great things!

SALARY: Upto £65K DoE

25 days holiday, plus bank holidays
Free Onsite Parking
Bonus
Car/Car Allowance
Cycle to Work Scheme
Employee Referral Scheme (£1000)
Company Pension Scheme
Life Assurance (4 x Basic Salary)
Employee Scholarship Scheme
A Central Benefits Platform offering a wide variety discounts
Digital GP
Health & Wellbeing Resources
Bravo Awards: Recognising outstanding contributions from all employees and encourage excellence

Responsibilities

Leadership and Team Management

Lead, develop, and manage Service Operation managers, supervisors, engineers, and subcontractors.
Set clear performance objectives and ensure teams operate efficiently and safely.
Support recruitment, training, and development of all service personnel.
Foster a culture of accountability, quality, and continuous improvement.

Commercial & Financial Leadership

P&L Management: Manage the regional service P&L, ensuring delivery of revenue, margin, and EBITDA targets.
Forecasting & Budgeting: Collate and review monthly financial forecasts and "latest estimate" oversight to ensure accuracy and alignment with regional and national expectations.
Operational Finance: Monitor status and expedite Service WIP conversion to portfolio and ensure contract profitability analysis informs decision-making.
Dispute Management: Liaise and drive billing delays and disputes with stakeholders and customers.
Growth: Support business growth by identifying opportunities to renew, retain, and expand customer contracts; assist in tender response and pricing to protect margins.

Customer Excellence

Standards & Compliance: Ensure service delivery consistently meets SLAs, emergency response times, and NSI standards.
Data-Driven Insight: Monitor and act on customer satisfaction data, including Trustpilot reviews, NPS, and renewal feedback, using insights to improve service delivery.

Operational Leadership

Workforce Efficiency: Drive productivity, utilisation, and recovery across the regional service workforce, monitoring absorption and headcount movement.
Planning & Scheduling: Lead and support Operations Managers to ensure effective planning and on-time delivery of PPMs.

Qualifications & Experience

Senior Leadership: Proven experience in a senior leadership role within a service-based business, Fire & Security or a comparable technical service industry preferred but not essential.
Financial Expertise: Track record of P&L management, monthly forecasting, and delivering financial growth at a regional scale.
Team Management: Experience leading multi-level operational teams (managers and engineers).
Operational Success: History of managing business optics to achieve results and driving continuous improvement.
Relationship Management: History of working with sales to achieve overall business goals.

Critical Skills

Strategic Alignment: Ability to translate regional goals into service delivery success.
Commercial Drive: Skilled in financial management, contract profitability, and solid grasp of legal/contractual terms.
Change Leadership: Confident in leading transformation and embedding new systems and ways of working.
Communication: Influential communicator capable of building alignment with stakeholders at all levels.
Decisive Action: Confident in making balanced, data-driven decisions at pace.
Technical Literacy: Competent with Microsoft 365 and analytical tools.

LI-BW1

Additional Information

About Us, Our Culture & What We Can Offer You

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

INDALL

Pay: £41,228.04-£65,000.00 per year

Benefits:

Additional leave
Company car
Company pension
Paid volunteer time
Sick pay
Store discount

Work Location: Hybrid remote in Thames Valley

Quick apply

Refine Your Search

head of customer experience jobs in basingstoke, eng

Head of Regional Service

HEAD OF MARKETING & PR

Warehouse Operative - Nights

Head of Account Management

Head of Operations

Head of Projects - Reading, UK

Service Colleague (Express)

Head of Service Desks - Reading, UK

Housekeeper

Regional Operations Manager

Centre Manager

Team Leader

Supplier Invoice & Staff Expenses Administrator

- Admissions Manager

Head of FP&A & Finance Transformation – Roadside

Head Chef | Fresh Food Country Pub

Head of Underwriting (Bridging & Specialist BTL)

Full Time Dental Receptionist

Supervisor

Information Security & Assurance Analyst

I want to receive the latest job alerts for head of customer experience in basingstoke, eng

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