Full time Work, Jobs in Basingstoke, Ham (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
Retail Sales Advisor
Suit Direct —Basingstoke
- From £12.71 an hour
- Part-time
- Customer service
- Merchandising
- In-person
- Annual leave
- Employee discount
Quick apply
Recruiter
Hartford Care —Basingstoke
- £30,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Specialist Sales Consultant
Reassured —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Free parking
- Annual leave
Quick apply
Support Office - HR Advisor
Grandir UK —Basingstoke
- Up to £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Organisational skills
- Annual leave
Quick apply
Service Advisor Basingstoke JLR
South East Motors —Basingstoke
- £31,500 - £33,000 a year
- Full-time
- Organisational skills
- Cleaning
- In-person
Quick apply
Trainee Shop Manager
Farmfoods —Basingstoke
- £32,648.16 - £35,306.88 a year
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
14d
Collections Agent
Castle Trust Bank —Basingstoke
- £28,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Enquiries Assistant
Hartford Care —Basingstoke
- Up to £13 an hour
- Weekend availability
- Accounting
- Organisational skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
8h
Youth Engagement Coordinator
YMCA Fairthorne Group —Basingstoke
- £12.71 an hour
- Weekend availability
- Computer literacy
- Experience working with children
- Mentoring
- Store discount
- Health & wellbeing programme
Quick apply
Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
UKVI Compliance Officer
Hartford Care —Basingstoke
- £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
Quick apply
14d
Customer Service Associate
C.A.R.S. Limited —Basingstoke
- From £23,296 a year
- Full-time
- CRM software
- No experience needed
- English
- Life insurance
- Referral programme
Quick apply
2d
Assistant Democratic Services Officer
Basingstoke and Deane Borough Council —Basingstoke
- £31,204 - £32,347 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Health Advisor/FOH
MyHealthcare Clinic —Basingstoke
- £28,500 a year
- Overtime
- English
- Front desk
- In-person
- Employee discount
Quick apply
7d
Operational Support Officer
HM Courts and Tribunals Service —Basingstoke
- £25,582 a year
- Part-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
8d
Assistant Manager
PetsCorner —Basingstoke
- £12.87 an hour
- Full-time
- Heavy lifting
- Customer service
- Merchandising
- Employee discount
8d
Pharmacy Counter Assistant
Brighton Hill Pharmacy —Basingstoke
- From £12.75 an hour
- Full-time
- Sales
- Patient care
- Front desk
- Employee discount
- Referral programme
Quick apply
DOMESTIC ABUSE REFUGE ADVOCATE
I Choose Freedom —Farnborough
- £25,291.00 - £26,227.50 a year
- Full-time
- Conflict management
- Data entry
- Organisational skills
- Free parking
- Sick pay
Quick apply
Marina Coordinator
Wasing —Reading
- £27,000 - £30,000 a year
- Weekend availability
- Front desk
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

full time jobs in basingstoke, ham

Second Line Support

Retail Sales Advisor

Recruiter

Specialist Sales Consultant

Support Office - HR Advisor

Service Advisor Basingstoke JLR

Trainee Shop Manager

Collections Agent

Enquiries Assistant

Youth Engagement Coordinator

Complaints & Resolution Manager

UKVI Compliance Officer

Customer Service Associate

Assistant Democratic Services Officer

Health Advisor/FOH

Operational Support Officer

Assistant Manager

Pharmacy Counter Assistant

DOMESTIC ABUSE REFUGE ADVOCATE

Marina Coordinator

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