Housing scheme manager Work, Jobs in Basingstoke, Ham (with Salaries)

Customer Service Manager
Wates —Basingstoke
- Customer service
5d
Area Manager
Places for People —Eastleigh
- £45,000 a year
- Leadership
- Annual leave
- Employee discount
11d
Registered Manager
Brendoncare Foundation —Alton
- Up to £75,000 a year
- Full-time
- Master's degree
- Business
- Care plans
- Free parking
- Annual leave
Quick apply
13d
Site Manager
Correct Contract Services Ltd —Andover
- £42,500 - £47,500 a year
- Customer service
- Maintenance
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Housing & Development Programme Manager
Hertfordshire County Council —Farnham
- £61,443 - £68,775 a year
- Hybrid work
- English
- Construction
14d
Partnership Manager
Novus Property Solutions Ltd —Basingstoke
- Full-time
- Microsoft Office
- Contracts
- IT
- Employee discount
Quick apply
Deputy Housing and Homelessness Manager
Eastleigh Borough Council —Eastleigh
- £50,782 a year
- Full-time
- Supervising experience
- Organisational skills
- Leadership
- Annual leave
- Employee discount
3d
VacancyTitle: Housing and Partnership Manager
Housing 21 —Wokingham
- £35,088 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
14d
Lead Youth Worker – Emergency Department and Safe Havens (Basingstoke & North Hampshire)
No Limits —Basingstoke
- £32,166 - £36,912 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
Talent Acquisition Specialist
Correct Contract Services Ltd —Andover
- £30,000 - £33,000 a year
- Sales
- Social media management
- Continuous improvement
- Free parking
- Annual leave
Quick apply
11d
Site Manager
Sureserve —Winchester
- Up to £42,500 a year
- IT
- Construction
Quick apply
Strategic Manager - Case Management and Governance
West Berkshire Council —Theale
- £58,722 - £73,053 a year
- Full-time
- Management
- English
- Leadership
- Annual leave
- Employee discount
Fleet & Logistics Manager
Correct Contract Services Ltd —Andover
- Bachelor's degree
- Organisational skills
- Business
- Annual leave
- Employee assistance programme
Quick apply
13d
Development Management Team Leader - EH0352
East Hampshire District Council —Petersfield
- £57,703 - £64,918 a year
- Full-time
- Hybrid work
- Organisational skills
- Leadership
- Communication skills
- Annual leave
Lodge Manager
Churchill Retirement PLC —Sunningdale
- £14,285.71 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
MCS Quality Assurance Auditor
Correct Contract Services Ltd —Andover
- £45,000 - £60,000 a year
- Microsoft Office
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Business Development Manager - Commercial Sales
InstaGroup —Wokingham
- £45,000 - £55,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Life insurance
Quick apply
Children Services Quality Assurance & Audit Manager
West Berkshire Council —Newbury
- £51,356 - £60,771 a year
- Full-time
- Management
- English
- Analysis skills
- Annual leave
- Employee assistance programme
7d
Part Time Development Manager
Churchill Retirement PLC —Reading
- £17,857 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
4d
Childcare Apprenticeship
YMCA Fairthorne Group —Basingstoke
- £8 an hour
- Full-time
- Childcare
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
6d

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Customer Service Manager

Wates -
Basingstoke

Apply Now

Job details

Permanent
5 days ago

Benefits

Company pension
Private medical insurance
Car scheme

Qualifications

Customer service

Full job description

Do you thrive on delivering exceptional customer service and leading teams that put customers first?

Wates Group are looking for a Customer Service Manager to join our Southern region.

Wates Residential is a developer contractor; we invest, develop, build and sell quality affordable housing, either contracting or in a form of partnership with Local Authorities, Registered Providers and public bodies.

The Customer Service Manager will ensure an efficient and responsive service is delivered throughout the warranty period. Manage the geographical Customer Service team to deliver a quality and customer focused service ensuring that the company is efficient, safe and profitable.

To develop strong relationships with customers, ensuring smooth delivery of each home upon completion and delivering exceptional aftercare during the warranty period.

This is a great opportunity to progress your career as part of a talented, diverse, and supportive team.

ABOUT THE ROLE

Our Customer Service Managers are a valuable part of our business, driving quality outcomes, developing and maintaining excellent customer relationships and effectively manage the customer experience to handover.

As our Customer Service Manager, you will:

Liaise and correspond with the customer at property handover through to the warranty period and beyond.
Liaise with Site teams/Subcontractors to ensure any snagging items are identified in pre occupation or handover meetings are dealt with properly.
Undertake end of defect inspections of Housing Association / Local Authority properties with the appropriate Housing Association representatives and manage any agreed defects through to completion.
Manage complaints effectively to identify patterns and trends and instigate and lead on improvements of the service.
Guide the Customer Service team to maximise productivity, efficiencies and effectiveness.
Champion continual improvement to achieve excellent operational delivery and supply chain management.
Responsible for ensuring that team adhere to company policies and procedures.
Produce weekly / monthly reports to keep the business informed on all customer issues

Given the nature of this position, you will be required to undergo a Standard (DBS) check at offer stage

Our commitments:

Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [email protected]

Benefits

Bonus

Private healthcare

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme

Apply Now

Refine Your Search

housing scheme manager jobs in basingstoke, ham

Customer Service Manager

Area Manager

Registered Manager

Site Manager

Housing & Development Programme Manager

Partnership Manager

Deputy Housing and Homelessness Manager

VacancyTitle: Housing and Partnership Manager

Lead Youth Worker – Emergency Department and Safe Havens (Basingstoke & North Hampshire)

Talent Acquisition Specialist

Site Manager

Strategic Manager - Case Management and Governance

Fleet & Logistics Manager

Development Management Team Leader - EH0352

Lodge Manager

MCS Quality Assurance Auditor

Business Development Manager - Commercial Sales

Children Services Quality Assurance & Audit Manager

Part Time Development Manager

Childcare Apprenticeship

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