Information manager Work, Jobs in Basingstoke, Ham (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
11d
Systems & Database Administrator
More House School —Farnham
- £45,000 - £50,000 a year
- 8 hour shift
- IT
- In-person
- School
Quick apply
Trainee Site Manager
RW Armstrong & Sons —Basingstoke
- Full-time
- Management
- Construction experience
- Time management
- Employee assistance programme
- Employee discount
Quick apply
12d
Recruiter
Hartford Care —Basingstoke
- £30,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Representative - Basingstoke
Diligenta —Basingstoke
- From £26,228 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
Quick apply
Marina Coordinator
Wasing —Reading
- £27,000 - £30,000 a year
- Weekend availability
- Front desk
- IT
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
10d
Funding Administrator
Grandir UK —Basingstoke
- £30,000 a year
- Full-time
- Organisational skills
- Communication skills
Quick apply
European Credit Manager - 12 month FTC
TaylorMade Golf Company —Basingstoke
- Full-time
- Business
- Leadership
FM regional Operations Manager
Integral UK —Basingstoke
- Full-time
- Computer literacy
- Continuous improvement
- Team management
Quick apply
3d
Talent Attraction Consultant
The AA —Basingstoke
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Analytics
- Annual leave
- Employee discount
4d
Online Product Merchandiser
Personnel Selection —Andover
- £34,000 - £338,000 a year
- Full-time
- Hybrid work
- Merchandising
- Analytics
- Free parking
- Health & wellbeing programme
Quick apply
13d
Witness Care Officer (Secondment/Fixed Term Contract - 2 Posts)
Thames Valley Police —Calcot
- £32,339 a year
- Part-time
- Computer literacy
- Annual leave
- Employee discount
Planning Technician
Basingstoke and Deane Borough Council —Basingstoke
- £32,727 - £33,933 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
12d
Group HR Advisor Maternity Cover
TechPoint —Basingstoke
- £35,000 - £40,000 a year
- Hybrid work
- Microsoft Outlook
- Continuous improvement
- Recruiting
- Free parking
- Employee discount
Quick apply
Project Manager [Operational Resilience]
Network Rail —Basingstoke
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee discount
11d
TikTok Livestreamer for British Cannabis
BIGLOVE.AI —Wokingham
- £14 - £16 an hour
- Part-time
- Hybrid work
- Social media management
Quick apply
10d
Grounds Manager
Basingstoke and Deane Borough Council —Basingstoke
- £55,572 - £59,971 a year
- Full-time
- Hybrid work
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Senior HSSE Manager
Steris —Basingstoke
- Full-time
- Continuous improvement
- Training & development
- Leadership
Quick apply
Area Support Manager - FTC
IVC —Basingstoke
- Full-time
- Continuous improvement
- Travel
- Human resources
- Employee discount
12d

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information manager jobs near basingstoke, ham

Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£40,000 - £45,000 a year
11 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

information manager jobs in basingstoke, ham

Complaints & Resolution Manager

Systems & Database Administrator

Trainee Site Manager

Recruiter

Customer Service Representative - Basingstoke

Service Delivery Manager

Marina Coordinator

Funding Administrator

European Credit Manager - 12 month FTC

FM regional Operations Manager

Talent Attraction Consultant

Online Product Merchandiser

Witness Care Officer (Secondment/Fixed Term Contract - 2 Posts)

Planning Technician

Group HR Advisor Maternity Cover

Project Manager [Operational Resilience]

TikTok Livestreamer for British Cannabis

Grounds Manager

Senior HSSE Manager

Area Support Manager - FTC

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