Hybrid jobs Work, Jobs in Basingstoke, Hampshire (with Salaries)

Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Administrative Officer
Everest Education Limited —Basingstoke
- Part-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
14d
Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Customer Services Advisor
SNG (Sovereign Network Group) —Basingstoke
- £25,936 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
Personal Assistant
Williams Lea —Basingstoke
- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Referral programme
Personal Assistant
Ageas —Eastleigh
- Up to £42,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
3d
Customer Specialist - Complaints T2
SNG (Sovereign Network Group) —Basingstoke
- £27,540 - £31,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Communication skills
2d
Telesales Executive – Solar & Air Source Heat Pumps (Leads Provided, No Cold Calling)
GHE Solar Ltd —Newbury
- £24,420 - £50,000 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- IT
- Free parking
- Flexitime
Quick apply
Private PA/ PA to Directors of Private Hospital
Berkshire Grove Hospital —Maidenhead
- £35,000 - £45,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
4d
Purchase Ledger Clerk Trainee
Centerprise International —Basingstoke
- Full-time
- Hybrid work
- QuickBooks
- Free parking
Quick apply
Recruitment Officer
Grandir UK —Basingstoke
- £30,000 a year
- Full-time
- SharePoint
- Annual leave
- Employee discount
Quick apply
End Point Assessor - Hospitality
Lifetime Training Group —Basingstoke
- £29,491 a year
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Annual leave
Data Entry Assistant
Satellite Applications Catapult —Didcot
- £25,000 - £28,000 a year
- Hybrid work
- Microsoft Word
- CRM software
- Word processing
- Work from home
- Employee assistance programme
9d
Cemetery Operative
Basingstoke and Deane Borough Council —Basingstoke
- £28,867 - £29,916 a year
- Full-time
- Hybrid work
- Customer service
- Hand tools
- Annual leave
- Employee assistance programme
13h
Residential Property Territory Manager
Ascend Properties —Basingstoke
- £21,000 a year
- Part-time
- Hybrid work
- Organisational skills
- IT
- Communication skills
Quick apply
3d
Personal Assistant HIWFRS624413
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Hybrid work
- Organisational skills
- Employee discount
10d
Delivery Manager
Hawk-Eye Innovations (HEI) —Basingstoke
- £42,000 - £66,000 a year
- Full-time
- Hybrid work
- Project management
- Agile
- Leadership
- Annual leave
- Employee discount
6d
Cleansing Operative (Fly Tipping)
Basingstoke and Deane Borough Council —Basingstoke
- £30,048 - £31,145 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
3d
Warehouse Process and Compliance Manager
Gist Limited —Basingstoke
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Project management
- Annual leave
- Employee assistance programme

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hybrid jobs jobs near basingstoke, hampshire

Arrears & Collections Associate

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

“Help deliver fair customer outcomes whilst safeguarding the bank.”

At Castle Trust Bank, we are a specialist UK challenger bank providing property mortgages, retail finance lending and savings products to a wide range of customers. As we continue to grow and evolve, protecting our customers and the Bank from fraud is more important than ever.

We are looking for an Arrears & Collections Associate to join our Property division. This role focuses on managing customer interactions related to maturing loans, addressing arrears, and ensuring effective recovery processes. Main responsibilities will include negotiating repayment solutions, assessing customer circumstances (including vulnerabilities), and initiating recovery actions when necessary. You will be involved in the following:

The role will be on a hybrid working arrangement, 3 days a week from our Basingstoke office (Monday and Wednesday compulsory, the other day optional) and the rest of the week from home.

What you’ll deliver

As part of our Collections team, you will:

Engage with customers to ensure loan repayments by maturity dates.
Manage arrears cases, understanding customer financial circumstances to find suitable resolutions.
Recommend bespoke support strategies to the Customer Service and Collections Manager.
Initiate recovery actions, including appointing receivers or solicitors when required.
Plan and prioritise workload, ensuring compliance with regulatory standards.
Maintain up-to-date knowledge of regulatory requirements and internal policies.

What we are looking for in you…

Key Skills and Experience:

Collections/Arrears Management: Proven experience in managing collections and recoveries.
Negotiation and Problem-Solving: Strong ability to negotiate repayment arrangements, resolve complaints, and handle objections effectively.
Telephony Skills: Experience in customer communication, with a focus on probing, questioning, and showing empathy.
Regulatory Knowledge: Understanding of customer vulnerability, Consumer Duty, and available support options.
Technical Proficiency: Competent in Microsoft Office and navigating multiple systems during customer interactions.

Desirable Skills:

Authority to agree on payment arrangements or concessions.
Experience in customer service related to completed mortgage loans.

Core Attributes:

Strong communication, relationship-building, and decision-making abilities.
Commitment to delivering excellent customer service while ensuring compliance with regulations.
Motivation to support business success and prioritise positive customer outcomes.

Why join Castle Trust Bank?

Competitive salary (£28,000 to £32,000, dependent on experience)
Performance bonus (based on individual and company performance)
Generous contributory pension through Hargreaves Lansdown
Life Assurance
25 days’ holiday + option to buy/sell 5 days
Additional paid volunteering day
Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
Free access to BHSF Rise EAP to support colleague health and wellbeing
Gym discounts
Season ticket travel loans (if applicable)
A supportive, inclusive culture where your work has real impact

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

Check out our careers page: https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

hybrid jobs jobs in basingstoke, hampshire

Arrears & Collections Associate

Administrative Officer

Customer Services Executive

Service Desk Analyst

Customer Services Advisor

Personal Assistant

Personal Assistant

Customer Specialist - Complaints T2

Telesales Executive – Solar & Air Source Heat Pumps (Leads Provided, No Cold Calling)

Private PA/ PA to Directors of Private Hospital

Purchase Ledger Clerk Trainee

Recruitment Officer

End Point Assessor - Hospitality

Data Entry Assistant

Cemetery Operative

Residential Property Territory Manager

Personal Assistant HIWFRS624413

Delivery Manager

Cleansing Operative (Fly Tipping)

Warehouse Process and Compliance Manager

I want to receive the latest job alerts for hybrid jobs in basingstoke, hampshire

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