Service desk support Work, Jobs in Bassingbourn, Cam (with Salaries)

Remote Support Desk Operative
Titchfield Group —Essendon
- £27,500 - £30,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- IT
- Free parking
- Employee discount
Quick apply
12d
Service Desk Analyst
PA Consulting —Melbourn
- 8 hour shift
- IT
- Communication skills
- Annual leave
7d
Service support specialist
M Group —Saint Ives
- Rotating shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Guest Service Agent - Casual
N3 Hospitality Management Ltd —Cambridge
- £12.71 an hour
- Hospitality
- Bar
- Hotel
- Free parking
Quick apply
13d
Admin Assistant
Athena Care Homes —Cambridge
- £12.71 an hour
- Full-time
- Nursing home
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
1d
IT Service Desk Analyst
ONS —Hatfield
- £25,000 - £28,000 a year
- Weekend availability
- Spanish
- Microsoft Outlook
- Customer service
- Free parking
- Gym membership
Quick apply
12d
Receptionist
Cambridge University Press & Assessment —Cambridge
- £24,900 - £28,650 a year
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
13d
Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
5d
Hire Desk Controller
Synergy Hire —Letchworth
- £30,000 a year
- Full-time
- Customer service
- Administrative experience
- Data entry
- Annual leave
- Life insurance
Quick apply
Client Support Administrator
S2 Partnership —Elsworth
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
Quick apply
IT Workplace Specialist
Mettler Toledo —Royston
- Windows
- Travel
- SharePoint
- Annual leave
9d
Admin Officer - Adult Learning
St Elizabeth's Centre —Much Hadham
- £13.70 - £14.59 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
Quick apply
2d
Junior Hire Technician
KOREC Group —Huntingdon
- From £25,350 a year
- Part-time
- No experience needed
- Construction
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Service Desk Controller
Synergy Hire —Letchworth
- £29,250 - £31,000 a year
- Full-time
- Analysis skills
- IT
- In-person
- Life insurance
Quick apply
5d
Residential Property Territory Manager
Ascend Properties —Cambridge
- £29,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- In-person
Quick apply
5d
Hotel Reception Team Leader
AccorHotel —Cambridge
- Full-time
- Hotel
- Free parking
Quick apply
8d
Housekeeping Team Member - Casual
N3 Hospitality Management Ltd —Cambridge
- £12.71 an hour
- Hospitality
- Bar
- Hotel
- Free parking
Quick apply
13d
Cash Centre Processor
Eurochange —Stevenage
- £12.96 an hour
- Part-time
- Organisational skills
- Cash handling
- Employee assistance programme
- Employee discount
Transport Planner / Assistant Transport Planner - Cambridge
WSP —Cambridge
- Part-time
- Hybrid work
- Project management
- Communication skills
- Flexitime
- Work from home
Programme Assistant
JBS Executive Education Ltd —Cambridge
- £26,871 a year
- Weekend availability
- Hybrid work
- Hotel
- Communication skills
- School
- Flexible schedule
5d

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Remote Support Desk Operative

Titchfield Group
Essendon

Quick apply

Job details

Permanent | Full-time
£27,500 - £30,000 a year
12 days ago

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Desktop support
Software troubleshooting
Technical support
Analysis skills
IT support
Mac OS
IT
Communication skills
Help desk

Full job description

About Us

Established in 1994, Titchfield Group is one of the UK’s largest providers of both Out of Home advertising and commercial property refurbishment services, with offices in both Cardiff, Cuffley, Morecambe, Germany, and Spain.

With over 30 years’ experience in the media, building and commercial sectors, our owners have created, developed, and delivered successful campaigns and projects. This covers a range of building services, including to large scale construction developments.

The Role

Titchfield Digital Support Ltd is seeking a skilled and customer-focused Remote Support Desk Operator to provide technical assistance to clients and internal teams. This role involves diagnosing and resolving issues remotely, offering expert guidance, and ensuring a seamless digital support experience. The ideal candidate should have strong problem-solving skills, technical expertise, and excellent communication abilities.

Duties include:

Provide first-line technical support to customers via phone, email, and remote access tools.
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
Escalate complex issues to senior technicians when necessary and ensure timely resolution.
Maintain detailed records of customer interactions and technical solutions.
Set up, configure, and troubleshoot routers, PCs, and network devices.
Log and manage service requests through the IT ticketing system.
Proactively monitor systems and digital platforms to identify potential issues.
Assist in performing software updates, patches, and system maintenance remotely.
Ensure security protocols and best practices are followed when handling sensitive data.
Guide customers through technical procedures and best practices.
Provide clear, step-by-step instructions to resolve user issues effectively.
Maintain professionalism and patience while handling customer inquiries and complaints.
Work closely with internal teams to improve service efficiency and customer experience.
Document common technical issues and develop knowledge base articles for future reference.
Stay up to date with industry trends and emerging technologies to enhance support quality.

What is expected of you

A relevant IT or technical support qualification (Diploma, Certification, or Degree).
Previous experience in a technical support, IT helpdesk, or remote support role preferred.
Familiarity with troubleshooting Windows, macOS, and network-related issues.
Strong problem-solving and analytical skills.
Excellent verbal and written communication abilities.
Ability to explain technical concepts in a clear and simple manner.
Experience with remote support tools and ticketing systems.
Ability to work independently and manage multiple support requests efficiently.

What will we do for you

Employee discounts to Bright Exchange
28 days holiday
Company pension
Company uniform
Ongoing training support
Multifunction Tester Equipment provided
Specialist tools & equipment provided

What to do next

This is a fantastic opportunity for the right candidate to join a growing team, and growing company. Please only apply if you meet the following criteria.

If you’re interested in applying for our job role, please click ‘apply now’ and we look forward to hearing from you soon!

Job Types: Full-time, Permanent

Pay: £27,500.00-£30,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in bassingbourn, cam

Remote Support Desk Operative

Service Desk Analyst

Service support specialist

Guest Service Agent - Casual

Admin Assistant

IT Service Desk Analyst

Receptionist

Helpdesk Manager

Hire Desk Controller

Client Support Administrator

IT Workplace Specialist

Admin Officer - Adult Learning

Junior Hire Technician

Service Desk Controller

Residential Property Territory Manager

Hotel Reception Team Leader

Housekeeping Team Member - Casual

Cash Centre Processor

Transport Planner / Assistant Transport Planner - Cambridge

Programme Assistant

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