Head of operations Work, Jobs in Bebside (with Salaries)

Head of Customer Contact
HomeGroup —Newcastle upon Tyne
- £75,000 - £80,000 a year
- Full-time
- CRM software
- Customer service
- Leadership
- Employee discount
- Life insurance
9h
Head of Schemes Relationships
U.S. Bank National Association —Newcastle upon Tyne
- £95,625 - £112,500 a year
- Full-time
- Organisational skills
- Contracts
- Leadership
Team Manager - Operations
The Rudd Group —Wideopen
- £35,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Free parking
- Referral programme
Quick apply
13d
Project Manager
Sodexo —Morpeth
- Up to £55,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
Quick apply
6d
Head of Field Services and Workshop Operations
Siemens —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Quality control
- Annual leave
- Flexible schedule
13d
Mercedes-Benz Head of Service
Sytner —Newcastle upon Tyne
- Weekend availability
- Customer service
- Team management
- Leadership
Admin Assistant
North Tyneside Council —North Tyneside
- £26,403 - £27,254 a year
- Part-time
7d
Senior Export Coordinator
OpenWorks Engineering —Prudhoe
- Full-time
Quick apply
Lead Product Manager
HM Revenue and Customs —Newcastle upon Tyne
- £71,725 - £87,612 a year
- Part-time
- Hybrid work
- Presentation skills
- Product management
- Travel
- Work from home
4h
Head of Counter Fraud Learning & Development
Cabinet Office —Newcastle upon Tyne
- £69,308 - £80,342 a year
- Full-time
- Presentation skills
- Contracts
- Training & development
- Annual leave
1d
Regional Manager
Brewers Decorator Centres —Newcastle upon Tyne
- Sales
- Customer service
- Employee assistance programme
- Employee discount
3d
Hospitality Assistant Manager (Live-in & Free Accommodation)
Rest Group —South Shields
- £27,000 a year
- Full-time
- Serving
- Hospitality
- Hotel
- Employee discount
Quick apply
Quality Lead
Organon —Cramlington
- Full-time
- Continuous improvement
- Quality control
- Travel
Quick apply
Facilities Manager
HomeGroup —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Continuous improvement
- Café
- Employee discount
- Life insurance
7d
Grade 6 Heads of Function - Operations
Marine Management Organisation —Newcastle upon Tyne
- £67,172 a year
- Part-time
- Presentation skills
1d
Concession Manager
Ribble Cycles —Newcastle upon Tyne
- £30,000 a year
- Temporary
- In-person
- Retail management
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
6d
Resource Scheduling Lead
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £32,073 - £39,043 a year
- Full-time
- Annual leave
7d
IT Hardware Asset Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Finance Business Partner
North Tyneside Council —North Tyneside
- £49,282 - £54,495 a year
- Full-time
4h
Worldwide Sales Consultant
Hays Travel —Sunderland
- Customer service
- Employee discount

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Head of Customer Contact

HomeGroup -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Full-time
£75,000 - £80,000 a year
9 hours ago

Benefits

Company pension
Employee discount
Life insurance

Qualifications

CRM software
Senior management experience
Customer service
Change leadership
Leadership

Full job description

About the role

£75,000-£80,000 per annum plus car allowance of £5055 per annum and a health cash plan

Home, a place where you belong
This is an exciting opportunity to shape the future of customer contact at Home Group. You’ll lead our Customer Service Centre and transform how customers reach us about their homes, repairs and services, creating a simpler, more responsive experience with stronger ownership and resolution.

You’ll have the freedom to rethink how the service operates, make better use of our CRM, My Home Account and evolving contact technology. You’ll build a flexible, high-performing service ready for the future. Working across the organisation, your leadership will turn insight and investment into better outcomes for customers and colleagues.

What you’ll do

Lead and inspire a large, complex customer services environment and wider contact services.
Shape a future operating model that improves resolution, quality and customer satisfaction.
Develop joined-up telephone, digital, self-service and proactive contact channels.
Use workforce planning and real-time insight to match capacity and skills to demand.
Unlock the value of CRM and contact technology to simplify journeys and reduce repeat contact.
Influence and support senior leaders and improve how services work together for customers.

Why join us
This is not a traditional contact-centre management role. It’s a chance to lead significant change in one of the UK’s largest housing providers, shape future investment and build a service that is more flexible, digitally enabled and focused on getting things right first time.

You’ll join a collaborative senior team and have the backing to challenge established ways of working, develop talented colleagues and make a visible difference to customers. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role.

You have

Housing leadership experience is required to be successful in this role. We may also consider exceptional applicants from other highly regulated public sector organisations who bring comparable operational scale and directly relevant housing knowledge.
Head of Service level leadership experience in a large, complex organisation, with accountability for a significant customer contact operation.
Senior leadership experience in housing (or a highly regulated public sector environment), with strong knowledge of repairs contact, customer needs and the regulated landlord environment.
A track record of reshaping customer contact services and delivering measurable improvements.
Strong experience of workforce planning, performance, CRM or contact-platform transformation.
The credibility to influence senior leaders and lead change across organisational boundaries.

Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people who are currently underrepresented in our workforce. This includes people from ethnic minority backgrounds, people who identify as female, LGBTQ+ people, and disabled people or those with a long-term health condition.

As a disability confident employer, we are committed to making reasonable adjustments and supporting candidates throughout the recruitment process.

The practical bits

You’ll work Monday to Friday, 37.5 hours per week, with flexibility built in.
You’ll spend a minimum of three days each week at our Newcastle HQ, One Strawberry Lane.
You’ll occasionally travel to other Home Group locations.
You'll get a car allowance as part of your remuneration package.

What’s in it for you?

34 days leave, rising to 39 (this includes bank holidays and a “me day”). The option to buy 5 more each year
Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
Matching pension contribution (up to 7% and life insurance of 3x basic salary)
800+ discounts on shops, holidays, days out, tech and more
Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Finally
For reasonable adjustments email [email protected]. Roles can close early, so don’t delay applying. If you can’t see the Job Description at the top of this page, click APPLY to view it on our pages and find out more about us.

Apply Now

Refine Your Search

head of operations jobs in bebside

Head of Customer Contact

Head of Schemes Relationships

Team Manager - Operations

Project Manager

Head of Field Services and Workshop Operations

Mercedes-Benz Head of Service

Admin Assistant

Senior Export Coordinator

Lead Product Manager

Head of Counter Fraud Learning & Development

Regional Manager

Hospitality Assistant Manager (Live-in & Free Accommodation)

Quality Lead

Facilities Manager

Grade 6 Heads of Function - Operations

Concession Manager

Resource Scheduling Lead

IT Hardware Asset Analyst

Finance Business Partner

Worldwide Sales Consultant

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