Senior patient coordinator Work, Jobs in Beckton, Gtl (with Salaries)

Patient Experience and Quality Coordinator
Banning Dental Group —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Quality control
- Travel
- Work from home
- Employee discount
Quick apply
23h
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Project Coordinator
International Rescue Committee —London
- £75,000 - £90,000 a year
- Remote
- GP surgery experience
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
2d
Treatment Coordinator / Senior Receptionist Front of House
SmileUp Dental —London
- £29,000 - £35,000 a year
- Part-time
- Spanish
- Sales
- Customer service
- Employee discount
- Sick pay
Quick apply
7d
Reception Manager & Facilities Coordinator
London Psychiatry Clinic —London
- £36,000 - £38,000 a year
- Full-time
- Google Suite
- Customer service
- English
- Health & wellbeing programme
- Annual leave
Quick apply
7d
Implementation Lead
Heim —London
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
Quick apply
Commercial Operations Coordinator (NHS Tenders)
Harrison.ai —London
- Full-time
- Hybrid work
- Salesforce
- Microsoft Office
- Administrative experience
- Work from home
- Flexible schedule
Medical Affairs Senior Coordinator
Regeneron —Uxbridge
- Hybrid work
- Microsoft Office
- Project management
- Bachelor's degree
- Annual leave
Marketing Coordinator
Theramex —London
- Microsoft Office
- Project management
- Marketing
Senior Project Manager
EVERSANA INTOUCH —London
- Full-time
- Remote
- Microsoft Excel
- Microsoft Office
- Project management
Quick apply
Senior Patient Administrator
Circle Health Group —Harrow
- Up to £27,401.60 a year
- Full-time
- Hospital
- Microsoft Office
- Administrative experience
- Employee discount
- Life insurance
Patient Care Navigator
The Lewisham Care Partnership —London
- Up to £12.71 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Driving
- Employee discount
- Bereavement leave
Quick apply
12d
Researcher (innovation prize design)
Nesta —London
- £38,600 a year
- Hybrid work
- Doctoral degree
- Analysis skills
- Business
- Annual leave
Medical Secretary / Practice Coordinator
KBS Marwah —London
- £28,000 - £32,000 a year
- Overtime
- GP surgery experience
- English
- Administrative experience
Quick apply
11d
Treatment Care Coordinator (TCO) – Part-Time
NG Smiles —London
- £22,253.64 - £41,732.10 a year
- Part-time
- English
- Presentation skills
- In-person
- Employee discount
- Flexible schedule
Quick apply
Senior CAMHS Practitioner- Social Worker
Oxleas NHS Foundation Trust —London
- £55,524 - £62,652 a year
- Full-time
- School
Dental Patient Care-Coordinator/Receptionist (Full-Time)
White house dental —Godstone
- From £12.71 an hour
- Full-time
- Presentation skills
- Patient care
- Front desk
- Free parking
- Employee discount
Quick apply
Remote Services Coordinator
Nuffield Health —Epsom
- £25,545 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- IT
- Communication skills
- Employee discount
- Gym membership
10d
Pharmacist
Pharmacierge —London
- From £50,000 a year
- Part-time
- English
- Patient care
- In-person
- Annual leave
- Employee discount
Quick apply
Imaging Clerical Officer
Lewisham and Greenwich NHS Trust —London
- £25,760 - £27,476 a year
- Full-time
4d

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Patient Experience and Quality Coordinator

Banning Dental Group -
London

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
23 hours ago

Benefits

Cycle to work scheme
Company pension
Work from home
Company events
Employee discount
Referral programme

Qualifications

Customer service
Quality control
Mentoring
Business coaching
Communication skills

Full job description

Job Title: Patient Experience & Quality Coordinator

Job Type: Full Time Permanent

Location: Remote (UK) with regular travel to clinics
Reports: Business Director

Salary: £30,000 - £35,000 per annum + performance bonus

About Banning Dental Group & Skin Clinique

At Banning Dental Group, we are committed to transforming the way patients experience dental and skin care. Inspired by Scandinavian principles of accessibility, innovation, and exceptional service, we believe every patient interaction should be warm, welcoming, and focused on delivering outstanding outcomes.

As we continue to grow, maintaining consistency across every patient touchpoint becomes increasingly important. This role has been created to ensure that every clinic delivers the exceptional service, professionalism, and patient experience expected of the Banning brand.

Overview Of The Role

As part of our continued growth, we are introducing a new role within our operations structure: Patient Experience & Quality Coordinator.

This role is responsible for ensuring our clinics consistently deliver exceptional patient experiences and maintain the standards expected across Banning Dental Group and Skin Clinique. Working closely with Practice Managers, Reception Teams, and Operations, you will support recruitment, onboarding, training, auditing, and continuous improvement initiatives.

Acting as a champion of patient experience, you will regularly assess clinics, identify opportunities for improvement, and help develop high-performing reception and clinic host teams across the group.

This position is ideal for someone who has a passion for customer service, enjoys coaching others, and has a keen eye for detail and operational excellence.

Key Responsibilities

· Patient Experience Standards - Ensure every clinic consistently delivers a warm, welcoming, and professional patient experience in line with Banning standards.

· Clinic Quality Audits - Conduct regular clinic visits, audits, and quality assessments to identify strengths, opportunities, and areas for improvement.

· Reception Recruitment Support - Support the recruitment process for Receptionists and Clinic Hosts, helping identify candidates who align with Banning's culture, values, and service standards.

· Reception Training & Development - Deliver onboarding, coaching, and ongoing development support for Receptionists and Clinic Hosts across the group.

· Mystery Shopping & Quality Control - Review patient interactions, enquiry handling, telephone standards, and front-of-house processes to ensure consistency and excellence.

· Patient Journey Improvement - Identify opportunities to improve patient experience, service delivery, and operational efficiency throughout the patient journey.

· Standards & Compliance Monitoring - Ensure clinics consistently follow company procedures, service standards, and patient communication guidelines.

· Feedback & Insight Reporting - Gather patient and operational feedback, identify trends, and provide recommendations for continuous improvement.

· Cross-Department Collaboration - Work closely with Operations, Practice Managers, Marketing, Concierge, and Reception Teams to support wider business objectives.

Must-Have Attributes

· Customer Service Excellence - Passionate about delivering exceptional experiences and creating positive patient interactions.

· Training & Coaching Ability - Confident supporting, mentoring, and developing team members to achieve high standards.

· Strong Communication Skills - Able to communicate professionally and confidently with patients, teams, and senior stakeholders.

· Organisation & Attention to Detail - Highly organised with a keen eye for consistency, presentation, and service quality.

· Proactive Approach - Takes initiative to identify opportunities for improvement and implement positive change.

· Problem Solving Skills - Able to identify issues quickly and work collaboratively to find practical solutions.

· Relationship Builder - Builds strong working relationships across multiple clinics and departments.

· Basic Dental Knowledge - A basic understanding of dental treatments and patient journeys would be beneficial but is not essential.

· Flexibility & Travel - Comfortable travelling regularly between clinics to support training, audits, and quality improvement initiatives.

Benefits

· Competitive Salary

· Company Pension

· Employee Discounts on Treatments

· Opportunities for Career Development

· Supportive and Collaborative Work Environment

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Referral programme
Work from home

Application question(s):

Do you have experience in a customer service focused role?
Are you able to commute to all Banning locations?

Work Location: Hybrid remote in London

Quick apply

Refine Your Search

senior patient coordinator jobs in beckton, gtl

Patient Experience and Quality Coordinator

Head of Dispensary Operations

Project Coordinator

Treatment Coordinator / Senior Receptionist Front of House

Reception Manager & Facilities Coordinator

Implementation Lead

Commercial Operations Coordinator (NHS Tenders)

Medical Affairs Senior Coordinator

Marketing Coordinator

Senior Project Manager

Senior Patient Administrator

Patient Care Navigator

Researcher (innovation prize design)

Medical Secretary / Practice Coordinator

Treatment Care Coordinator (TCO) – Part-Time

Senior CAMHS Practitioner- Social Worker

Dental Patient Care-Coordinator/Receptionist (Full-Time)

Remote Services Coordinator

Pharmacist

Imaging Clerical Officer

I want to receive the latest job alerts for senior patient coordinator in beckton, gtl

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