Membership manager Work, Jobs in Bedford, Bdf (with Salaries)

Member Experience Manager
Fitness First —Bedford
- £28,685 a year
- Planograms
- Team management
- Training & development
- Employee discount
- Gym membership
Quick apply
11d
Studio and Membership Manager
All Reformer —Milton Keynes
- £16 - £20 an hour
- Part-time
- Management
- Presentation skills
- In-person
- Paid training
- Employee discount
Quick apply
1d
Senior Facilities Co-Ordinator
Lifeplus Europe Ltd —St. Neots
- £35,000 - £40,000 a year
- Hybrid work
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Resource Manager
Incident Management Solutions Ltd. —Bedford
- From £29,700 a year
- Overtime
- Team management
- Human resources
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Membership Administrator
Medical Defence Shield —Bedford
- £24,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Google Suite
- Free parking
Quick apply
9d
Neighbourhood Programme Manager (Everton East)
Liverpool City Council —Everton
- £53,051 - £58,543 a year
- Budgeting
- Communication skills
- Employee assistance programme
3rd Party Supply Planning Manager
AG Barr —Milton Keynes
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
- Employee discount
Quick apply
9d
Retail Branch & Transfer Manager
WeBuyAnyCar —Bedford
- £28,200 - £34,120 a year
- Part-time
- Customer service
- IT
- Communication skills
Quick apply
Senior Event AV Technician/Technical Production Manager
Chameleon Live —Milton Keynes
- £30,000 - £45,000 a year
- Full-time
- English
- Travel
- Organisational skills
- Free parking
- Gym membership
Quick apply
Mercedes-Benz Service Bookings Administrator
Sytner —Milton Keynes
- Weekend availability
- Employee discount
Duty Manager
Padel Vault —Milton Keynes
- £26,500 - £28,000 a year
- Part-time
- Bar
- Management
- Inventory control
- Free parking
- Employee discount
Quick apply
5d
Duty Manager
Virgin Active —Northampton
- Communication skills
- Annual leave
- Employee discount
General Manager - New Club Opening
Slazenger Padel Clubs —Milton Keynes
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quick apply
Duty Manager - Leisure Centre
Active Luton —Luton
- £29,808 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Account Manager
Safetykleen —Bedford
- £32,000 - £100,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Assistant Club Manager - New Club Opening
Slazenger Padel Clubs —Milton Keynes
- Weekend availability
- Organisational skills
- Communication skills
Quick apply
Hotel Refurbishment Project Manager
Champneys Head Office —Henlow
- Full-time
- Management
- Hotel
- Project management
- Free parking
- Annual leave
Quick apply
3d
Regional Head of Maintenance
Bupa —Northampton
- £50,000 a year
- Full-time
- IT
- Leadership
- Employee discount
- Gym membership
Quick apply
3d
School Premises Manager
Gallifordtry —Shefford
- Weekend availability
- Communication skills
- School
- Employee assistance programme
- Employee discount
13d
junior front of house manager
Wagamama —Bedford
- £13.25 an hour
- Restaurant management
- Continuous improvement
- Mentoring
12d

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Member Experience Manager

Fitness First -
Bedford

Quick apply

Job details

Permanent
£28,685 a year
11 days ago

Benefits

Discounted gym membership
Employee discount
Gym membership

Qualifications

Closing procedures
Planograms
Team management
Opening procedures
Churn prevention
Customer interaction
Training & development

Full job description

About The Role

If you are a passionate and result-driven leader with a commitment to delivering exceptional member experiences, we would love to hear from you. Join us in making a transformative impact on the lives of our members!

About Us: At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are looking for a dedicated and dynamic Member Experience Manager to join our team and ensure every member has a 5- star experience.

Job Purpose: As the Member Experience Manager, your role is to deliver a consistent 5-star member experience by utilising and optimising company tools to support members in achieving their goals. You will enhance the member journey, prioritise their goals, and improve member retention. In the absence of the General Manager and other Heads of Departments, you will take on Duty Manager responsibilities, ensuring operational standards, health & safety, and the commercial performance of the club.

Key Responsibilities:

Member Experience:

Lead the team to create a consistent 5-star member experience throughout the club.
Utilise key data to personalise the member experience.
Interact with every member at every touch point with purpose and care.
Provide instant feedback to team members who do not offer exceptional service.
Take accountability for the Brand Standards document, focusing on cleanliness, vibe, and operational standards.
Plan and action ‘call drives’ to reach out to priority member groups.
Maintain regular communication with new starters, at-risk members, and those who have booked onboarding sessions.

Member Retention:

Manage and optimise all attrition tools, coaching, and delivering throughout the wider team.
Ensure professional management of member feedback.

Team Training and Development:

Provide comprehensive training to the team to deliver exceptional service.
Ensure team adherence to company policies and procedures.

Retail Management:

Manage and position retail and stock in line with the business ‘Stock Planogram’ sheet.

Duty Management:

Ensure a great welcome to every member at every opportunity.
Provide an excellent joiner experience and tour for every guest.
Steer members to group exercise (GX) classes and book 1-1 sessions.
Maintain high standards of cleanliness and hygiene in the club.
Lead on the safety of the club, ensuring compliance with all regulations.
Ensure all staff are clear on their responsibilities and tasks per shift.
Deliver duty management with 100% consistency, including opening/closing duties and compliance.

What’s in it for you:

Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs.
Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services.
Health and Wellness: Complimentary gym membership for you and discount for family member.
Professional Development: Opportunities for ongoing professional development and career advancement.

IND1

Quick apply

Refine Your Search

membership manager jobs in bedford, bdf

Member Experience Manager

Studio and Membership Manager

Senior Facilities Co-Ordinator

Resource Manager

Membership Administrator

Neighbourhood Programme Manager (Everton East)

3rd Party Supply Planning Manager

Retail Branch & Transfer Manager

Senior Event AV Technician/Technical Production Manager

Mercedes-Benz Service Bookings Administrator

Duty Manager

Duty Manager

General Manager - New Club Opening

Duty Manager - Leisure Centre

Account Manager

Assistant Club Manager - New Club Opening

Hotel Refurbishment Project Manager

Regional Head of Maintenance

School Premises Manager

junior front of house manager

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