Customer service manager Work, Jobs in Belbroughton, Wor (with Salaries)

Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Communication skills
Quick apply
8d
Service Manager
Facility Solutions (Midlands) —Solihull
- £36,000 - £41,000 a year
- Full-time
- Customer service
- Organisational skills
- Contracts
- Annual leave
Quick apply
E-commerce Merchandising Manager
Firma Stella Sports Memorabilia —Hartlebury
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Merchandising
- Employee discount
- Referral programme
Quick apply
Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Regional Customer Relationship Manager
Barchester Healthcare —Lichfield
- From £400,000 a year
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
14d
Customer Sales Manager
Care UK —Birmingham
- £40,000 a year
- Weekend availability
- Customer service
- Business development
12d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Customer Relationship Marketing Manager
Helping Hands —Birmingham
- £60,000 a year
- Hybrid work
- Team management
- Communication skills
- Analytics
Quick apply
Customer Service Desk Manager
HSM (UK) Ltd —Burntwood
- £35,000 a year
- Full-time
- Data analysis skills
- Continuous improvement
- In-person
- Flexitime
- Sick pay
Quick apply
7d
Senior Sales Assistant/Supervisor/manager
Pro Fit Floors —Oldbury
- £28,000 - £36,000 a year
- Full-time
- Sales
- Computer literacy
- Merchandising
- Employee discount
Quick apply
8d
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Full-time
- In-person
- Communication skills
Quick apply
Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Team management
- In-person
- Free parking
- Annual leave
Quick apply
Office Manager
Recra Consulting —Bromsgrove
- £30,000 - £38,000 a year
- Full-time
- Databases
Quick apply
7d
Sales Manager
Go My Friend —Birmingham
- £70,000 a year
- Full-time
- Customer service
- Merchandising
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
1h
Business Manager
Baylis Automotive —Worcester
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Store discount
- Health & wellbeing programme
Quick apply
13d
Sales Performance & Development Manager
Connect Me Car Finance Ltd. —Cradley Heath
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- Mentoring
- Free parking
- Work from home
Quick apply
4d
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- £34,000 a year
- Full-time
- Microsoft Word
- In-person
- Training & development
- Store discount
- Health & wellbeing programme
Quick apply
2d
Customer Service Manager - Droitwich
Morrisons —Droitwich
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Part-time Customer Service Manager
IWG —Birmingham
- Up to £19,000 a year
- Part-time
- Customer service
- Team management
- Guest services
7d

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Service Delivery Manager

Convergence Group -
Solihull

Quick apply

Job details

Full-time
£40,000 - £60,000 a year
8 days ago

Benefits

Company pension

Qualifications

CRM software
Client engagement
IT service management
LAN
Network infrastructure
Continuous improvement
Continuous improvement cycles oversight
B2B
Relationship management
Customer support
Customer interaction
Communication skills
Time management

Full job description

At Convergence Group, we’ve spent 20 years building a business that puts customers first. Our mission? To provide ‘Connectivity as a Service’ (CaaS) - and we need a Service Delivery Manager to ensure our customers experience the very best service in the industry. As our Service Delivery Manager, you’ll support the Service Delivery & Assurance team as the trusted partner for our customers, ensuring they get the best out of our LAN and WAN Network Products and Services.

What it’s really like here

The pace and intensity are higher than most environments in our sector. The workload is typically around 30% greater than many people will have experienced elsewhere - not because we are chaotic, but because we are ambitious and constantly building. We grow organically and through acquisition, continuously integrating, improving and raising the bar. The landscape evolves, priorities shift, and expectations rise. If you prefer a predictable, static environment, this probably won’t feel comfortable. If you are energised by growth, movement and high standards, it can be deeply rewarding.

Your strengths will have a bigger platform here - and you will be stretched behaviourally more than in most environments. We value respectful honesty: anyone can challenge an idea; hierarchy doesn’t protect thinking and getting it right matters more than being right. Ego doesn’t perform well here; curiosity, learning and ownership do. We hire people who are already strong at their craft - the stretch at Convergence Group is navigating pace, complexity and constant evolution. This environment isn’t for everyone, but for the right person it offers an exceptional opportunity for impact, growth and accelerated development.

What you’ll do as our Service Delivery Manager

You will act as the voice of the customer within Convergence Group.
Lead service performance reviews and drive Service Improvement Plans when needed.
Keep your customers happy and coming back for more! Stay ahead with regular meetings and calls to build stronger relationships, boost satisfaction, and drive growth effortlessly.
Proactively manage escalations, incidents, and service requests while delivering insightful performance reports that drive continuous improvement.
Conduct regular customer pulse surveys and in-depth quarterly reviews to measure service quality, understand customer perception, and identify opportunities for continuous improvement.
Monitor KPIs to ensure SLAs are met, CSAT metrics are achieved, and renewal rates remain high.
Work closely with sales, delivery, and tech teams to spot upsell and cross-sell opportunities - driving more value for customers while strengthening partnerships!

What we’re looking for

5+ years’ experience in a customer service role managing B2B customer relationships in IT, Telecoms, or Infrastructure
Experience of managing customer service in the delivery of Lan, Wan, Wifi or Security solutions
Strong emotional intelligence to build meaningful and successful relationships
Experience as a customer advocate and internal champion
Proven track record in customer satisfaction, reporting and service improvement planning
Excellent verbal and written communication skills – you make complex things simple
Proficiency in Zoho CRM, and ServiceNow (or similar tools)
Strong time management and organisation skills to juggle multiple priorities
Ability to pass BPSS and other clearances

What you’ll get

Salary: £40,000 - £60,000 for experienced A-players
Time off: 33 days holiday (including bank holidays)
Benefits: Private medical, enhanced pension, income protection & life assurance
Hybrid working: 3 days a week in Solihull office & flexible core hours
Dog-friendly office – yes, really!

Who Are Convergence Group?

At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us.

Where A Players come to make a difference

If you’re driven, customer-focused, and ready to take your service delivery career to new heights, apply now and be part of a company that’s redefining connectivity solutions!

Quick apply

Refine Your Search

customer service manager jobs in belbroughton, wor

Service Delivery Manager

Service Manager

E-commerce Merchandising Manager

Customer Service Team Leader

Regional Customer Relationship Manager

Customer Sales Manager

Customer Relationship Manager

Airport Station Manager

Customer Relationship Marketing Manager

Customer Service Desk Manager

Senior Sales Assistant/Supervisor/manager

Account Manager

Customer Helpdesk Manager

Office Manager

Sales Manager

Business Manager

Sales Performance & Development Manager

Service Delivery Frontline Manager

Customer Service Manager - Droitwich

Part-time Customer Service Manager

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