Hotel assistant Work, Jobs in Bentley, Wmd (with Salaries)

Receptionist
HotelBiz —Lichfield
- From £12.81 an hour
- Part-time
- Customer service
- Hotel
- Organisational skills
- Free parking
Quick apply
3h
Food & Beverage Assistant
Mercure Telford Centre Hotel —Telford
- £12.71 an hour
- Part-time
- Customer service
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
F&B Assistant
Lea Marston Hotel —Sutton Coldfield
- Up to £12.80 an hour
- 8 hour shift
- Hospitality
- Bar
- Customer service
- Free parking
- Employee discount
Quick apply
3d
Receptionist - Fixed Term
Hilton —Birmingham
- £12.71 an hour
- Weekend availability
- Customer service
- Hotel
- Front desk
- Employee stock purchase plan
- Annual leave
Front of House Assistant/Receptionist
Ramada Hotel —Telford
- £12.71 an hour
- Bilingual
- Hospitality
- Bar
- Free parking
- Employee discount
Quick apply
7d
Food and Beverage Assistant - Part-time
Hilton —Birmingham
- £12.71 an hour
- Part-time
- Bar
- Restaurant
- Employee stock purchase plan
- Annual leave
Guest Service Assistant
Staybridge Suites Birmingham —Birmingham
- From £13.21 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Guest Services Assistant - Zero Hours
The Belfry Hotel & Resort —Sutton Coldfield
- £12.71 - £13.17 an hour
- Weekend availability
- Maintenance
- Hotel
- Hotel experience
- Free parking
- Health & wellbeing programme
Quick apply
3d
Guest Service Assistant Food & Beverage
Park House Hotel —Shifnal
- £11.00 - £12.71 an hour
- Part-time
- Bar
- Customer service
- Hotel
- Employee assistance programme
- Flexible schedule
Quick apply
Sales & Reservations Assistant
Johnsons Coaches —Henley in Arden
- £13.39 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
1d
Bar Assistant
Stone House Hotel —Stone
- £10.85 - £12.71 an hour
- Part-time
- Hospitality
- Bar
- Customer service
- Employee discount
- Gym membership
Quick apply
2d
Casual Food and Beverage Assistant
Hilton —Birmingham
- £12.71 an hour
- Part-time
- Bar
- Restaurant
F&B Assistant - Casual
Radisson Hotel Group —Birmingham
- Part-time
- Hotel
- IT
- Communication skills
- Employee discount
Quick apply
Receptionist
Forest of Arden Hotel & Country Club —Birmingham
- £13 an hour
- Full-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
14d
Part Time Receptionist - 24 hours
TELEGRAPH HOTEL —Coventry
- From £12.81 an hour
- Part-time
- Bilingual
- Hospitality
- Bar
Quick apply
Hotel Receptionist
Marston's Pubs —Redditch
- Up to £12.71 an hour
- Hotel
- Computer skills
Quick apply
Casual Bar Assistant
HandPickedHotels —Sutton Coldfield
- £13 an hour
- Bar
- Hotel
- IT
Bar Assistant - Marco Pierre White Steakhouse
Manor Hotel Solihull, Marco Pierre White Steakhouse Bar & Grill —Exhall
- Part-time
- Hospitality
- Bar
- Customer service
- Free parking
Quick apply
7d
Receptionist - 40 hours per week
Genting —Birmingham
- £26,622 a year
- Weekend availability
- Bar
- Customer service
- IT
- Free parking
- Employee assistance programme
Quick apply
2d
Part Time Kitchen Assistant
Radford Bank Inn —Stafford
- Part-time
- Annual leave
- Employee discount
Quick apply
5d

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Receptionist

HotelBiz
Lichfield

Quick apply

Job details

Part-time
From £12.81 an hour
3 hours ago

Benefits

Free parking
On-site parking

Qualifications

Customer service
Organisational skills
Front desk
Cash handling
Communication skills
Hotel experience

Full job description

Job Title

Hotel Receptionist

Reports To

Hotel Manager

Location

Saram Lodge, Lichfield.

Hours

Primarily 14:00 – 22:00, with occasional 06:00 – 14:00 shifts, including weekends and bank holidays on a rota basis.

Job Purpose

To provide a warm, professional, and efficient welcome to all guests while delivering exceptional customer service throughout their stay. The Hotel Receptionist is responsible for managing the front desk, operating the Guestline Property Management System (PMS), handling guest enquiries, and ensuring the smooth day-to-day operation of the reception department.

Key ResponsibilitiesGuest Services

Welcome guests in a friendly, professional, and courteous manner.
Complete guest check-ins and check-outs efficiently using the Guestline PMS.
Provide information about the hotel, local attractions, and available services.
Respond promptly to guest requests and resolve any issues or complaints professionally, escalating where necessary.
Answer telephone calls and respond to emails in a timely and professional manner.

Reception & Administration

Operate the Guestline Property Management System for reservations, room allocation, billing, guest profiles, and reporting.
Process individual and group bookings accurately.
Handle cash, card payments, and complete end-of-shift cash reconciliation.
Produce invoices and process guest payments.
Maintain accurate guest records in line with GDPR requirements.
Complete daily reception checklists and shift handovers.

Reservations

Manage new reservations received via telephone, email, online travel agents, and direct bookings.
Upsell rooms and hotel services where appropriate.
Monitor room availability and maximise occupancy.

Operational Duties

Liaise effectively with Housekeeping, Maintenance, Food & Beverage, and Management to ensure excellent guest service.
Monitor room status and communicate any maintenance or housekeeping issues.
Assist with preparing arrivals, departures, and VIP guests.
Support the hotel with administrative tasks as required.

Health & Safety

Follow all hotel policies and procedures.
Ensure guest security by adhering to key control and data protection procedures.
Report maintenance issues, accidents, or security concerns promptly.
Assist during emergency situations in accordance with hotel procedures.

Skills & Experience Essential

Previous customer service experience.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Good IT literacy.
Ability to remain calm under pressure.
Flexible approach to working shifts, including evenings and weekends.

Desirable

Previous hotel reception experience.
Experience using Guestline PMS.
Knowledge of online booking channels (Booking.com, Expedia, etc.).
Cash handling experience.

Personal Attributes

Friendly and approachable.
Professional appearance and manner.
Reliable and punctual.
Positive attitude with a willingness to learn.
Team player with the ability to work independently.
Strong problem-solving skills.
Committed to delivering excellent customer service.

Pay: From £12.81 per hour

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

hotel assistant jobs in bentley, wmd

Receptionist

Food & Beverage Assistant

F&B Assistant

Receptionist - Fixed Term

Front of House Assistant/Receptionist

Food and Beverage Assistant - Part-time

Guest Service Assistant

Guest Services Assistant - Zero Hours

Guest Service Assistant Food & Beverage

Sales & Reservations Assistant

Bar Assistant

Casual Food and Beverage Assistant

F&B Assistant - Casual

Receptionist

Part Time Receptionist - 24 hours

Hotel Receptionist

Casual Bar Assistant

Bar Assistant - Marco Pierre White Steakhouse

Receptionist - 40 hours per week

Part Time Kitchen Assistant

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