Service consultant Work, Jobs in Bentley, Wmd (with Salaries)

Customer Service Consultant
HSBC Global Services Limited —Birmingham
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
10d
Skills and Training Consultant
Walsall College —Walsall
- £37,546 a year
- Free parking
- Annual leave
6d
Trainee Behaviour Analysis Therapist ABA VBA
Leapfrog Therapies —Walsall
- £13 - £14 an hour
- Part-time
- Childcare
- Applied behaviour analysis
- No experience needed
- Free parking
Quick apply
3d
Sales Consultant
Arnold Clark —Wolverhampton
- £40,000 - £45,000 a year
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee discount
Service Desk Consultant II
TrueCommerce (Coventry) Limited —Coventry
- Remote
Employee Relations Specialist
Fox HR —Wolverhampton
- £37,000 - £42,000 a year
- Part-time
- Hybrid work
- Travel
- Human resources
- Data entry
Quick apply
5d
Education Consultant - Mandarin Speaker
Education International Cooperation (EIC) Group —Birmingham
- £25,000 - £34,000 a month
- Part-time
- English
- Bachelor's degree
- IT
Quick apply
Will Writing & Estate Planning Advisor - | Full Training |
Westminster Law ltd —Telford
- £49,500 a year
- Full-time
- Hybrid work
- Google Suite
- Sales
- Microsoft Office
- Work from home
Quick apply
High Growth Consultant
WMGC —Coventry
- £71,000 a year
- Hybrid work
- Business
- Leadership
Coach Hire Administrator & Sales Assistant
Johnsons Coaches —Henley in Arden
- £26,000 - £30,000 a year
- Overtime
- Sales
- Computer literacy
- Microsoft Office
Quick apply
2d
HR Consultant/Employee Relations Specialist
Redwing Solutions Ltd —Redditch
- Up to £46,500 a year
- Weekend availability
- Human resources
- SharePoint
- In-person
- Free parking
- Employee assistance programme
Quick apply
5d
Medical Secretary - Cardiology
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
4d
Sales Consultant
The Watches of Switzerland Group —Merry Hill
- Sales
- Employee assistance programme
Travel Consultant
Millington Travel —Nuneaton
- Part-time
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Quick apply
12d
Sales Consultant
Furniture Village —Wednesbury
- £25,500 - £60,000 a year
- Weekend availability
- Employee discount
Quick apply
Careers Consultant
Staffordshire County Council —Stafford
- £33,699 - £38,220 a year
- Part-time
- School
10d
Retail Sales Associate
Limegreen Marketing —Birmingham
- £13.50 - £14.95 an hour
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
9h
Quality and Compliance Co-Ordinator
AJM Healthcare —Birmingham
- Annual leave
- Employee assistance programme
Quick apply
6d
Customer Consultant
Orbit Credit Services —Telford
- £26,500.76 a year
- Full-time
- Customer service
9d
[Mandarin Speaking Preferred] Customer Service Manager
L&J GC Education LTD —Birmingham
- £34,000 - £42,000 a year
- Full-time
- Customer service
- English
- In-person
Quick apply

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Customer Service Consultant

HSBC Global Services Limited -
Birmingham

Apply Now

Job details

Full-time
From £26,000 a year
10 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you will:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.
Play an integral part in customer education around HSBC digital services and fraud awareness.
Identify customers who are in vulnerable situations and determine the best way we can support them.
Help our customers with more complex banking needs to ensure they feel supported in their choices.

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
Be resilient to a continuous changing environment.

When & Where you'll work

Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks.

As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
A market-leading employer Pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

service consultant jobs in bentley, wmd

Customer Service Consultant

Skills and Training Consultant

Trainee Behaviour Analysis Therapist ABA VBA

Sales Consultant

Service Desk Consultant II

Employee Relations Specialist

Education Consultant - Mandarin Speaker

Will Writing & Estate Planning Advisor - | Full Training |

High Growth Consultant

Coach Hire Administrator & Sales Assistant

HR Consultant/Employee Relations Specialist

Medical Secretary - Cardiology

Sales Consultant

Travel Consultant

Sales Consultant

Careers Consultant

Retail Sales Associate

Quality and Compliance Co-Ordinator

Customer Consultant

[Mandarin Speaking Preferred] Customer Service Manager

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