It support Work, Jobs in Berkshire (with Salaries)

IT Helpdesk Team Lead
Affinity Trust —Thame
- £43,079.96 a year
- Full-time
- Azure
- Software troubleshooting
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
2nd Line IT Support Engineer
Open Cosmos —Didcot
- Hybrid work
- English
- Scripting
- SharePoint
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Azure
- Customer service
- Microsoft Office
IT Support Technician
Palace International Ltd. (trading as Spectro | Jet-Care) —Odiham
- £25,000 - £35,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Free parking
- Annual leave
Quick apply
IT End-User Support Specialist
Lucy Group Head Office —Thame
- Azure
- Customer service
- Windows
Junior Support Engineer
Netbuilder —Farnborough
- Up to £30,000 a year
- Full-time
- Microsoft Word
- Azure
- No experience needed
Quick apply
2d
IT Service Desk Analyst
Alexander Mann Solutions (AMS) —Swindon
- £14.29 an hour
- Full-time
- Computer literacy
- IT
- Communication skills
10d
Data Centre Technician, Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- AWS
- Travel
- Mentoring
IT Support Assistant
Serco Plc —Swindon
- Full-time
- Hybrid work
- Windows
- Continuous improvement
- IT
- Employee assistance programme
5d
Onsite Engineer - Reading
Freestyle TS Ltd —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Work from home
Quick apply
Service Desk Analyst (1st Line)
XPS Pensions Group —Reading
- Full-time
- Azure
- Microsoft Office
- Computer networking
- Employee discount
- Referral programme
6d
Support Technician (EMEA Helpdesk)
Utelogy —Basingstoke
- Full-time
- Hybrid work
- IT
- Communication skills
Quick apply
6d
IT Specialist
Nomios —Basingstoke
- Full-time
- Remote
- Azure
- Windows
- Computer networking
Quick apply
10d
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
3rd Line IT Support Engineer
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- SharePoint
- In-person
- Free parking
Quick apply
Technical Support Engineer (US hours)
proventeq —Reading
- Hybrid work
- Azure
- DevOps
- Maintenance
Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Microsoft Excel
- Software troubleshooting
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
3d
First Line IT Support
5G Communications Ltd. —High Wycombe
- £21,000 - £24,000 a year
- Full-time
- English
- Windows
- Microsoft Office

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IT Helpdesk Team Lead

Affinity Trust -
Thame

Quick apply

Job details

Full-time
£43,079.96 a year

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Azure
Software troubleshooting
Customer service
Supervising experience
ITIL
IT support
Mobile device management
SharePoint
IT
Communication skills
Active Directory
Intune

Full job description

Job Introduction

Role: IT Helpdesk Team Lead
Location: Monday - Friday at Head Office in Thame, Oxfordshire
Salary: £43,079.96 per annum
Hours: 37.5 hours per week
Contract: Permanent
Reports to: Head of IT
Travel: Occasional travel to other Affinity Trust locations may be required

IT Helpdesk Team Lead

We are looking for an experienced IT Helpdesk Team Lead to manage our IT Support Team and ensure colleagues receive a responsive, professional and effective support service.

You will oversee helpdesk activity, act as an escalation point for complex issues, identify service trends and drive continuous improvement across IT support processes.

What you will do

Lead, coach and develop the IT Support Team.
Allocate, prioritise and monitor helpdesk tickets to meet service standards.
Resolve and escalate complex IT issues as needed.
Review ticket trends and recommend service improvements.
Maintain the helpdesk ticketing system and self-help portal.
Support Windows devices, Microsoft 365, printers, networks, mobile devices and other IT systems.
Support IT security processes, user access, device compliance and safe handling of data.
Evaluate new systems and solutions, providing practical feedback on usability, security and impact.

About you

You will have experience in IT support or service desk work, alongside the confidence to lead a small team. You will be organised, proactive and committed to delivering excellent customer service.

What we are looking for

Experience in an IT support or service desk environment.
Experience leading, supervising or supporting a small team.
Strong communication and customer service skills.
Good knowledge of Microsoft 365, Windows 11 and common business applications.
Experience troubleshooting hardware, software, connectivity, printer and peripheral issues.
Understanding of networks, wireless technologies and mobile device management.
Working knowledge of Active Directory, Windows Server, Azure, SharePoint, Intune, IT security and data protection.
Relevant technical qualification, equivalent experience or evidence of ongoing IT development.

It would be great if you also have

Experience in a social care, charity or multi-site organisation.
Experience supporting system implementation or service improvement projects.
Knowledge of ITIL principles or service management best practice.
Microsoft, CompTIA, ITIL or equivalent certification.

*Please see attachment for full job description*

What will we do?

31 days’ annual leave (inc. bank holidays), rising with service
Health cash plan, Pension, Life assurance, Employee Assistance Programme
Blue Light Card, option to buy extra annual leave

Inclusion, accessibility and our commitment to diversity

Diversity is key to what we do. Life would be dull, and change slow, if we all thought the same way. We want colleagues who bring different perspectives, backgrounds and experiences, and we know this makes us stronger and better for the people we support.

We are committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

We’re also committed to making our recruitment process as accessible as possible. If you need any reasonable adjustments at any stage, for example, accessible formats, support with the application form or adjustments for interview, you can tell us in your application or contact our recruitment team to discuss what you need.

Ready to join us?

If you’re ready to drive new commercial opportunities that make a real impact, connecting with colleagues to build strong relationships, making a real difference in a values-led charity, this could be your next role.

If you are offered the role, you will be required to have a DBS check at the relevant level, which we’ll cover the cost for.

INDHOF

Quick apply

Refine Your Search

it support jobs in berkshire

IT Helpdesk Team Lead

2nd Line IT Support Engineer

Data Center Technician , Operations, IT, & Support Engineering

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

IT Support Technician

IT End-User Support Specialist

Junior Support Engineer

IT Service Desk Analyst

Data Centre Technician, Operations, IT, & Support Engineering

IT Support Assistant

Onsite Engineer - Reading

Service Desk Analyst (1st Line)

Support Technician (EMEA Helpdesk)

IT Specialist

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

3rd Line IT Support Engineer

Technical Support Engineer (US hours)

Software Support Consultant (Finance)

Service Desk Analyst

First Line IT Support

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