Customer success manager Work, Jobs in Bernards Heath (with Salaries)

Customer Success Manager
SymphonyAI —London
- £100,000 a year
- Full-time
- Up to 50% travel
- Merchandising
- Engineering
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
7d
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Enterprise Customer Success Manager
Didomi —London
- £65,000 - £75,000 a year
- Hybrid work
- Salesforce
- Analysis skills
- Project management
Quick apply
1d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Customer Success Manager
Sitemate —London
- £55,000 - £66,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Microsoft Office
- Annual leave
Customer Success Manager
Stotles —London
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Analysis skills
- Gym membership
Manager, Customer Success - Mid-Enterprise (Northern)
Klaviyo —London
- £88,000 - £132,000 a year
- Salesforce
- Travel
- Leadership
Quick apply
13d
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Financial services
- Annual leave
Quick apply
Customer Success Manager, EMEA
HackerOne —London
- £57,000 - £64,000 a year
- Full-time
- Remote
- Project management
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Customer Success Manager UK, Exposure Management
Check Point Software Technologies —London
- Full-time
- Remote
- Engineering
- English
- Bachelor's degree
Quick apply
12d
Customer Success Manager
Pacera —London
- Full-time
- Bachelor's degree
- Travel
- Accounting
- Work from home
Customer Success Manager Northern Europe
Pigment —London
- Full-time
- Remote
- English
- Analysis skills
- AI
- Flexible schedule
Strategic Customer Success Manager
Smartnumbers —London
- £60,000 a year
- Hybrid work
- Presentation skills
- Bachelor's degree
- Machine learning
- Annual leave
- Life insurance
Quick apply
CUSTOMER SUCCESS MANAGER
Sigma Consulting Group —London
- £40,000 a month
- Full-time
- Hybrid work
- Project management
- AI
- Communication skills
Quick apply
Growth and Customer Success Manager
Parts Control —Slough
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Sales
- In-person
- Free parking
- Work from home
Quick apply
4d
Customer Success Manager
Outra —London
- £50,000 a year
- Full-time
- CRM software
- Communication skills
- Gym membership
Quick apply
9d
Customer Success & Onsite Services Manager
Electrosonic —London
- Full-time
- Hybrid work
- PMP
- Analysis skills
- Travel
Quick apply
1d
Enterprise Customer Success Manager
ScreenCloud —London
- Hybrid work
- Heavy lifting
- Sales
- Analysis skills
- Annual leave
- Flexitime
10d
Senior Manager, Customer Success - Commonwealth
Axon —London
- Remote
- Sales
- Team management
- No degree
Quick apply
11d

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customer success manager jobs near bernards heath

Customer Success Manager

SymphonyAI -
London

Apply Now

Job details

Full-time
£100,000 a year

Qualifications

Procurement
Merchandising
Engineering
English
Bachelor's degree
SaaS
Business
Account management
Communication skills

Full job description

Introduction:

Job Title: Customer Success Manager
Location: United Kingdom

About SymphonyAI Retail:
SymphonyAI Retail is a leading provider of advanced AI-driven solutions and services specifically designed for the retail industry. We empower retailers and consumer packaged goods (CPG) companies with innovative technology to enhance their operations, optimize decision-making, and deliver exceptional customer experiences.

Overview:
We are seeking an experienced Customer Success Manager to own commercial outcomes and strategic relationships across a portfolio of enterprise retail and CPG customers in the EMEA region. Based in the UK, you will drive renewals, expansion, and value realization by partnering closely with customer success, delivery, product, and sales teams. This is a high-impact role for a consultative, data-driven relationship builder with a deep understanding of retail and enterprise SaaS.

Job Description:

Responsibilities:

Account ownership and strategy

Own a defined portfolio of EMEA accounts post-sale; develop multi-level relationships with business and IT stakeholders.
Build account plans aligned to customer priorities; map organisations, identify champions, and mitigate risks.
Maintain accurate forecasts, account health metrics, and executive-ready reporting.

Value realisation and adoption

Define success criteria and ROI baselines; lead QBRs/EBRs to demonstrate business impact.
Partner with Customer Success and Delivery to ensure on-time implementations, adoption, and outcome attainment.
Proactively identify opportunities to improve solution usage, data quality, and process integration.

Commercial management

Lead renewals end-to-end: term strategy, pricing, negotiation, and closure.
Drive expansion (upsell/cross-sell) across our portfolio (e.g., merchandising, pricing, supply chain, store operations, customer insights), collaborating with solution consultants and product specialists.
Navigate procurement cycles, legal reviews (MSA/SOW), and compliance requirements; coordinate internal approvals.

Pipeline generation and collaboration

Surface growth opportunities within existing accounts; generate and qualify expansion pipeline.
Partner with new-business sales for multi-country opportunities and consistent coverage across EMEA.
Provide market and account feedback to Product and Marketing; support case studies and references.

Governance and execution

Establish cadence with customer and internal teams; run steering committees and executive business reviews.
Track contractual obligations, SLAs, and data privacy/security requirements; ensure issue resolution and escalation management.
Maintain CRM hygiene and adhere to operating rhythms, forecasting, and reporting standards.

Thought leadership

Advise customers on best practices in merchandising, pricing/promo, demand planning, store operations, and customer analytics.
Translate AI/ML and analytics into clear business value narratives for executive stakeholders.

Required Skills & Qualifications:

5–10+ years of enterprise account management in SaaS/data/analytics, with a strong track record in retail and/or CPG.
Proven success driving renewals and net revenue retention; comfortable with complex, multi-country accounts.
Strong understanding of retail processes (merchandising/assortment, pricing/promo, supply chain/forecasting, store ops) and how AI/analytics deliver ROI.
Excellent commercial acumen: negotiation, contract management, and procurement navigation.
Executive communication and storytelling skills; able to connect technical capabilities to business outcomes.
Proficiency with CRM (e.g., Salesforce), analytics tools, and productivity suites; familiarity with customer success platforms is a plus.
Language: fluent English required and additional EMEA languages are a plus.
Education: bachelor’s degree in business, engineering, analytics, or related field; advanced degree is a plus.
Willingness to travel 30–50% across EMEA

Preferred Skills & Qualifications:

Familiarity with customer success platforms is a plus.
Advanced degree is a plus.

Diversity & Inclusion Statement:
We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply.

About Us:

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI serves 1,500+ enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 30 countries.

Apply Now

Refine Your Search

customer success manager jobs in bernards heath

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Customer Success Manager

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Customer Success Manager, EMEA

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Customer Success Manager

Customer Success Manager Northern Europe

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Customer Success Manager

Customer Success & Onsite Services Manager

Enterprise Customer Success Manager

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