Service delivery manager Work, Jobs in Bicknacre, Ess (with Salaries)

Duty Manager
Coach Travel Group —Stansted Airport
- £38,000 - £46,000 a year
- Full-time
- Analysis skills
- IT
- In-person
- Free parking
Quick apply
9d
Branch Manager
General All-Purpose Plastics (GAP) Ltd —Wickford
- Up to £50,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Delivery Driver (Relief)
Milk & More —Basildon
- £34,264.52 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Assistant Manager
Wickes —Maldon
- Full-time
- Travel
- Leadership
- Communication skills
- Employee discount
Warehouse Operative/Driver
Fortus UK —Chelmsford
- Full-time
- Sales
- Customer service
- Driving
- Annual leave
Quick apply
Shift Manager
Five Guys UK —Chelmsford
- From £32,470 a year
- Weekend availability
- Management
- IT
- Leadership
- Annual leave
- Employee assistance programme
Infor M3 ERP Support Manager
Wilkin & Sons Ltd —Colchester
- £60,000 - £95,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Free parking
- Store discount
Quick apply
11d
Postperson with Driving
Royal Mail Group —Braintree
- Overtime
Delivery Driver
Milk & More —Basildon
- £31,834 a year
- Full-time
- Heavy lifting
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
11d
Assistant Security Manager
VIP Security (Essex) Ltd —Wickford
- From £27,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
Quick apply
Contracts Manager
Shakery Group Ltd —Witham
- Full-time
- Driving
- Contracts
- In-person
Quick apply
Site Manager
LPL Construction Services —Elsenham
- Full-time
- Microsoft Excel
- Management
- Supervising experience
- Employee assistance programme
Quick apply
9d
Southend Mencap General Manager
Southend Mencap —Southend-on-Sea
- £26,208.00 - £30,842.50 a year
- Full-time
- Management
- English
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
5d
Service Delivery Manager - (PA2025Q3JB143)
SS&C Technologies —Basildon
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
Operations Support Coordinator
Lucking Utility Services —Colchester
- £25,000 - £32,500 a year
- Full-time
- Civil engineering
- Administrative experience
- Organisational skills
Quick apply
10d
Assessor
St Elizabeth's Centre —Much Hadham
- £34,787.29 - £36,672.73 a year
- Full-time
- Childcare
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Service Support Manager
Mitie —Chelmsford
- Full-time
- Management
- Customer service
- English
9d
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Travel
- School
- Annual leave
- Employee assistance programme
Quick apply
Construction Multi Skills Tutor
TCHC Group —Basildon
- £25,000 - £34,000 a year
- English
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Service Manager Upholstery
DFS —Chelmsford
- £31,374 a year
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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Duty Manager

Coach Travel Group
Stansted Airport

Quick apply

Job details

Full-time
£38,000 - £46,000 a year
9 days ago

Benefits

Free parking
Company pension

Qualifications

Logistics
Analysis skills
Transportation management systems
IT
Communication skills
Time management

Full job description

The Duty Manager plays a critical role in the day-to-day control and coordination of transport operations in Stansted. Acting as a central point of operational control, the role supports service delivery, compliance, and effective communication with all relevant stakeholders.

Working as part of a rotating rota alongside the Operations Management team, the Duty Manager is responsible for monitoring live services, responding to operational challenges, and making timely decisions to minimise disruption and protect the customer experience.

This is a hands-on, fast-paced role requiring confidence, resilience, clear communication, and the ability to act independently when issues arise, including during out-of-hours periods.

Key Responsibilities

Operational Control & Decision-Making

Monitor daily service delivery and respond promptly to issues including delays, vehicle defects, and staff shortages
Make independent, real-time operational decisions to maintain service continuity
Remain calm and effective under pressure when managing incidents or disruptions
Adjust duties, vehicles, and schedules in line with driver hours regulations and working time legislation
Provide regular operational updates to Operations Management
Escalate complex, high-risk, or serious issues in line with agreed processes
Provide out-of-hours operational control across the London & South East region
Maintain awareness of available resources and identify opportunities to support additional work across the region

Driver Liaison & Engagement

Act as the primary point of contact for driving staff during duty periods
Communicate clearly, confidently, and professionally with drivers, providing instruction and guidance where required
Build and maintain positive working relationships with drivers through regular engagement
Promote high standards of professionalism, vehicle presentation, and depot cleanliness
Support drivers in resolving operational issues quickly and professionally
Lead investigations into complaints, driver conduct matters, or potential capability concerns

Customer Experience

Take proactive steps to prevent or minimise service disruption wherever possible
Ensure any unavoidable disruption is managed in a way that protects the customer experience
Communicate clearly and effectively with internal teams and customers when operational changes impact services

Compliance & Record Keeping

Ensure all operational decisions comply with driver hours regulations and legal requirements
Maintain accurate and timely operational records
Act as a final check to ensure all job data is correct, including report times, vehicle allocations, passenger numbers, and access requirements
Ensure driver packs are fully prepared with correct passes, completed documentation, and cards
Monitor daily vehicle movements, record delays, and communicate issues to relevant stakeholders
Use company systems and software to record incidents, changes, and operational updates
Monitor and respond to Samsara driver behaviour events in line with company policy

Teamwork & Communication

Work closely with Operations Managers, Assistant Operations Managers, and fellow Duty Managers
Build and maintain strong working relationships with stakeholders across all operating businesses in the region
Support colleagues during busy or challenging operational periods
Contribute positively to a cooperative, professional, and supportive team environment

Key Skills & Attributes

Ability to remain calm and think clearly under pressure
Strong attention to detail
Confident decision-maker, comfortable acting independently
Clear and effective communicator, particularly when dealing with drivers
Practical, common-sense approach to problem-solving
Flexible, positive, and team-oriented attitude
Well organised with strong time management skills
Confident and competent using IT systems and operational software

Pay: £38,000.00-£46,000.00 per year

Benefits:

Company pension
Free parking

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in bicknacre, ess

Duty Manager

Branch Manager

Delivery Driver (Relief)

Assistant Manager

Warehouse Operative/Driver

Shift Manager

Infor M3 ERP Support Manager

Postperson with Driving

Delivery Driver

Assistant Security Manager

Contracts Manager

Site Manager

Southend Mencap General Manager

Service Delivery Manager - (PA2025Q3JB143)

Operations Support Coordinator

Assessor

Service Support Manager

Centre Coordinator

Construction Multi Skills Tutor

Service Manager Upholstery

I want to receive the latest job alerts for service delivery manager in bicknacre, ess

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