data analyst Work, Jobs in biddulph, sts (with Salaries)

IT Service Operations Analyst
INRIX —Altrincham
- Full-time
- AWS
- Computer networking
- Communication skills
Asset Data Analyst
Peaks & Plains Housing Trust —Macclesfield
- £38,000 a year
- Full-time
- Microsoft Excel
- Employee discount
8d
VP of Commercial Performance, Data Intelligence & Analytics
Acosta —Stoke-on-Trent
- £140,000 a year
- Full-time
- Leadership
- Communication skills
4d
IT Business Analyst
AstraZeneca —Macclesfield
- Project management
- Machine learning
- Mentoring
9d
Data Analyst
Autotrader —Manchester
- £35,000 - £60,000 a year
- SQL
- Care plans
- Python
Reporting and Insight Analyst
Clear Business —Sale
- £28,879 - £36,098 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
14d
Assistant Data Analyst (Airlock)
UK Biobank —Stockport
- £30,599 a year
- Monday to Friday
- Hybrid work
- IT
- In-person
- Python
- Free parking
- Annual leave
Data & Analytics Engineer
JCB —Rocester
- Full-time
- SQL
- Communication skills
- Gym membership
Senior Marketing Analyst
SuperbVA —Stoke-on-Trent
- Analysis skills
Data and Performance Analyst-HMP Dovegate
Serco Plc —Uttoxeter
- £26,294 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Employee assistance programme
- Flexible schedule
9d
Junior Power BI Developer
BCN Group —Manchester
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- SQL
- Employee assistance programme
- Employee discount
Quick apply
2d
Digital OpEx Business Analyst
Bodycote —Macclesfield
- £45,000 - £55,000 a year
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
Data Marketing and Analytics Officer
The University of Manchester —Manchester
- £46,049 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
8d
Senior Data Analyst
Autotrader —Manchester
- £50,000 - £70,000 a year
- SQL
- Mentoring
- Care plans
Business Performance Analyst
QBE —Stafford
- Full-time
- Hybrid work
- Management
- Computer networking
- IT
Senior BI Developer
Bodycote —Macclesfield
- £50,000 - £60,000 a year
- Hybrid work
- Azure
- Computer Science
- SQL
Insight, Intelligence and Performance Business Partner
One Manchester —Manchester
- £48,050.23 a year
- Full-time
- SQL
- Analysis skills
6h
Business Administration / Analyst
Beaconplus Limited —Knutsford
- Full-time
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
- Flexitime
Quick apply
9d
Laboratory Quality Analyst
Saur Europe —Stoke-on-Trent
- £33,000 - £38,000 a year
- Full-time
- Data analysis skills
- Laboratory experience
- Microsoft Office
Quick apply
SAP FICO Functional Business Analyst
JCB —Rocester
- Full-time
- Accounting
- Tax experience
- Gym membership

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data analyst jobs near biddulph, sts

IT Service Operations Analyst

INRIX -
Altrincham

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Job details

Full-time

Benefits

Company pension

Qualifications

Technical support
AWS
ITIL
Computer networking
Problem management
Application support
Root cause analysis
Communication skills

Full job description

IT Service Operations Analyst

Department: Quality
Location: Altrincham, UK (Hybrid)

About INRIX

INRIX is a leading SaaS provider of real-time traffic intelligence, connected car data, and transportation analytics. We help automakers, fleets, governments, and media organisations reduce congestion and improve mobility through high-quality, data-driven products.

Our Service Operations function sits within the Quality organisation, ensuring operational excellence, product quality, and customer experience are closely aligned across our global services.

The Role

We are seeking an IT Service Operations Analyst to join our Global Service Operations Centre (SOC).

This role goes beyond traditional IT support. While operational monitoring and incident management remain core responsibilities, the SOC also plays a key role in handling product quality and data accuracy enquiries raised by customers.

You will operate as a technically capable first line within the SOC, responsible for:

Monitoring and protecting live services

Managing incidents and service interruptions

Coordinating investigations and resolutions across teams

Supporting structured Product Quality Enquiries (PQEs) where customer concerns relate to product behaviour, data quality, or perceived accuracy

This role suits someone who enjoys balancing real-time operational response with analytical investigation and continuous improvement.

Technology & Operating Environment

Hybrid private and public cloud environments (Windows and AWS)

Event monitoring, alert correlation, and observability tooling

ITSM platforms supporting incidents, requests, PQEs, RCA, and SLA reporting

ITIL-aligned processes across Event, Incident, Problem, and Quality Management

Close collaboration with Engineering, Product, DevOps, Customer Success, and Quality teams

Key Responsibilities

Service Monitoring & Event Management

Perform real-time monitoring of live services to ensure availability, performance, and quality

Analyse events and alerts to identify underlying issues and customer impact

Prioritise alerts and incidents based on SLA, KPIs, and business risk

Incident & Operational Support

Act as the first point of contact for customer operational incidents and technical enquiries

Log, categorise, prioritise, and manage incidents through to resolution

Coordinate troubleshooting, escalation, and recovery activities

Lead and maintain clear internal and external communications during incidents

Follow documented procedures, runbooks, and communication plans

Product Quality Enquiries (PQE) – Part of the Role

Support the intake, triage, and management of Product Quality Enquiries (PQEs) alongside other operational tickets

Ensure PQEs have a clear problem statement, supporting data, and completed risk assessment

Assign PQEs to appropriate subject matter experts and functional owners

Maintain the PQE ticket as the canonical record for investigation and decision-making

Track progress, manage dependencies, and escalate blocked or high-risk PQEs through governance forums

Ensure outcomes of PQEs feed into service, product, or process improvements

PQEs are one class of enquiry handled by the SOC, alongside incidents, requests, and operational support. The analyst is expected to manage PQEs in parallel, not exclusively.

Problem Management & Continuous Improvement

Support problem management through trend analysis across incidents and PQEs

Contribute to root cause analysis and corrective action tracking

Work with Engineering, Product, and Service teams to reduce recurrence of issues

Drive improvements to service quality, resilience, and customer experience

Change, Release & Validation Support

Assist with validation and testing of changes and releases

Provide operational and quality input to change and release processes

Reporting, Documentation & Knowledge

Support SLA, KPI, and service/quality reporting

Maintain and improve operational and quality documentation

Contribute to training and knowledge-sharing activities

Assist with the development and improvement of operational tooling and processes

About You

You are analytical, organised, and customer-focused, with the ability to balance live operational work and investigative analysis.

You bring:

Experience in service operations, application support, or technical support

Understanding of incident and problem management (ITIL knowledge or certification preferred)

Exposure to structured investigations, data analysis, or quality-related enquiries

Familiarity with Windows and AWS environments and basic networking concepts

Strong written and verbal communication skills

The ability to document investigations and clearly summarise outcomes

You are:

Comfortable managing multiple ticket types and priorities

Curious about service behaviour and product quality

Confident working cross-functionally and across time zones

Focused on continual improvement and customer outcomes

Why Join INRIX?

Work in a quality-led service operations team

Balance real-time service protection with analytical investigation

Influence both operational stability and product quality improvements

Gain exposure to global, data-driven platforms

Collaborate across Service, Quality, Product, and Engineering teams

Competitive salary, pension scheme, company bonus, employee stock option plan

Full time with rotating shifts as part of a 24/7 follow-the-sun model

On-call: Occasional out-of-hours support will be required

Equality of opportunity is at the heart of our recruitment process. You’ll be judged on your suitability for the job and nothing else.

#LI-TB1

Apply Now

Refine Your Search

data analyst jobs in biddulph, sts

IT Service Operations Analyst

Asset Data Analyst

VP of Commercial Performance, Data Intelligence & Analytics

IT Business Analyst

Data Analyst

Reporting and Insight Analyst

Assistant Data Analyst (Airlock)

Data & Analytics Engineer

Senior Marketing Analyst

Data and Performance Analyst-HMP Dovegate

Junior Power BI Developer

Digital OpEx Business Analyst

Data Marketing and Analytics Officer

Senior Data Analyst

Business Performance Analyst

Senior BI Developer

Insight, Intelligence and Performance Business Partner

Business Administration / Analyst

Laboratory Quality Analyst

SAP FICO Functional Business Analyst

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