retail solutions consultant Work, Jobs in billericay, ess (with Salaries)

Partner Support Consultant
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Work from home
Quick apply
Sales Consultant
The Watches of Switzerland Group —Lakeside Shopping Centre
- Communication skills
- Employee assistance programme
Design Consultant
King Living —London
- Full-time
- Sales
- Data entry
- Computer skills
- Employee assistance programme
Quick apply
Sales Consultant Designate
Safestore —Orpington
- £12.71 an hour
- Full-time
- Sales
- Customer service
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Consultant (Wealth Management & Retail Investments)
Alpha Financial Markets Consulting —London
- Travel
- Financial services
Senior Solution Consultant - Retail
Board International —London
- Full-time
- Leadership
Quick apply
eCommerce Lead
IDHL —London
- £70,000 a year
- Hybrid work
Order to Cash Business Transformation Consultant
Capgemini —London
- English
- Business
Consultant, with local government experience
Channel 3 Consulting Ltd —London
- Hybrid work
- Data analysis skills
- Project management
- Communication skills
- Employee assistance programme
- Life insurance
Client Experience Host
The Watches of Switzerland Group —London
- Serving
- Organisational skills
- Employee assistance programme
Technical Coordinator
Hill Group UK —Chelmsford
- Full-time
- Organisational skills
- Communication skills
- Time management
- Employee discount
Junior AI Consultant Apprentice
EXL Service —London
- Full-time
- Azure
- Customer service
- Administrative experience
Business Analyst - Retail
Cognizant —London
- Full-time
- Hybrid work
- Analysis skills
- Agile
- IT
Senior Consultant, London
Gate One —King's Cross
- Full-time
- Hybrid work
- Leadership
- Communication skills
Principal Consultant – Digital Solutions – SystmOne Experience
Channel 3 Consulting Ltd —London
- Hybrid work
- Management
- Communication skills
- Employee assistance programme
- Life insurance
Junior Paid Media Consultant
IDHL —London
- £28,000 - £33,000 a year
- Hybrid work
Senior Onboarding consultant
Xero —London
- Full-time
- Hybrid work
- Hospitality
- Communication skills
- Time management
13d
Strategy Consultant
VML MAP —London
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
Associate ( Data Centres)
Arup —London
- Leadership
Data Consultant
Delta Capita —London
- Full-time
- Hybrid work
- Management
- English
- SQL
Quick apply

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Partner Support Consultant

Stonebridge Mortgage Solutions Limited -
Basildon

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Work from home
Tech scheme
Employee assistance programme
Employee discount
Paid volunteer time
Referral programme
Sick pay

Qualifications

ITIL Certification
ITIL
IT support
User acceptance testing
Financial services
Application support
Root cause analysis

Full job description

At Stonebridge Mortgage Solutions, we’re expanding our IT Services function and are looking for a Partner Support Consultant who is passionate about delivering high‑quality support, building strong relationships, and helping users get the most from our platforms and systems.

About Us

Stonebridge Mortgage Solutions is one of the UK’s leading mortgage and protection networks, supporting over 1,300 advisers and more than 600 partner firms nationwide. We deliver exceptional service, secure technology, and operational support that empower our advisers and appointed representatives to thrive.

Our Benefits

We believe great work deserves great rewards. Our successful candidate will enjoy:

Great company culture built on openness, collaboration, and support
Competitive salary and performance‑related bonus (non‑contractual)
22 days annual leave plus your birthday off, and up to 3 additional days for length of service
Company pension with optional matched contributions up to 1.5%
Hybrid working with flexibility to work from home
Free breakfast, lunch, snacks, and drinks when working in the office
2 volunteering days and 1 team volunteering day each year
2 half‑days of paid ‘me time’ to support mental and physical wellbeing
Employee engagement activities, recognition schemes, and retail discounts
Salary sacrifice schemes (home tech, cycle to work, pension)
Gym subsidy, company sick pay, and EAP support
Option to buy up to 5 extra days’ holiday
£500 employee referral scheme
Death in service cover and critical illness insurance

About the Role

As a Partner Support Consultant, you’ll be the first point of contact for our Appointed Representatives (Mortgage Brokers), providing prompt, accurate, and professional support across telephone, webchat, and email.

You’ll manage your own workload, resolve incidents and service requests, and play a key role in maintaining service excellence across our network. Working in a fast‑paced, ITIL‑aligned environment, you’ll help ensure our partners receive the outstanding support they expect from Stonebridge.

What You’ll Be Doing

Delivering high‑quality support across phone, webchat, and ticketing channels
Troubleshooting platform, access, and system issues
Managing and prioritising incidents and service requests to meet SLAs
Handling complex queries and supporting escalations
Ensuring clear, professional communication with users and internal teams
Maintaining accurate ticket documentation and following ITIL‑aligned processes
Identifying recurring issues and contributing to service improvements
Supporting incident and problem management, including root‑cause analysis
Creating and maintaining knowledge articles and user guides
Assisting with UAT and release testing
Contributing to operational reporting and service performance insights

What We’re Looking For

Essential

Experience in a fast‑paced, ITIL‑aligned IT support environment
Background in service desk, helpdesk, or application support
Strong troubleshooting and problem‑solving skills
Excellent communication across phone, webchat, and email
Ability to prioritise effectively and manage competing demands
High attention to detail and strong documentation skills
Ability to work independently while contributing to a collaborative team
Able to fully satisfy the pre-employment screening process, which comprises code of conduct, right to work, identity, 5 years referencing, AML, credit screen, financial sanctions and DBS checks

Desirable

Experience in financial services or a regulated environment
Familiarity with ManageEngine ServiceDesk Plus or similar tools
Understanding of ITIL Foundation principles
Experience supporting software platforms used by mortgage or financial adviser networks

Ready to Apply?

If you’re passionate about delivering excellent support and want to be part of a growing, forward‑thinking organisation, we’d love to hear from you.

Quick apply

Refine Your Search

retail solutions consultant jobs in billericay, ess

Partner Support Consultant

Sales Consultant

Design Consultant

Sales Consultant Designate

Consultant (Wealth Management & Retail Investments)

Senior Solution Consultant - Retail

eCommerce Lead

Order to Cash Business Transformation Consultant

Consultant, with local government experience

Client Experience Host

Technical Coordinator

Junior AI Consultant Apprentice

Business Analyst - Retail

Senior Consultant, London

Principal Consultant – Digital Solutions – SystmOne Experience

Junior Paid Media Consultant

Senior Onboarding consultant

Strategy Consultant

Associate ( Data Centres)

Data Consultant

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