Senior client manager Work, Jobs in Billingham, Dur (with Salaries)

Maintenance & Repairs Co-ordinator
JH Mechanical and Electrical Services Limited —Thornaby on Tees
- £28,000 - £33,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Change & Delivery Lead - Public Sector
XPS Pensions Group —Middlesbrough
- Full-time
- Remote
- Continuous improvement
- Travel
- Employee discount
- Referral programme
Site Manager / Senior Site Supervisor – Refurbishment
HQC LONDON LIMITED —Guisborough
- £38,000 - £42,000 a year
- Management
- Supervising experience
- First Aid Certification
Quick apply
Fire & Security Project Manager
ACEDA Ltd —Thornaby on Tees
- From £1 a year
- Full-time
- Management
- Continuous improvement
- Recruiting
Quick apply
Actemium Automation Teesside - Business Development Manager
VINCI Energies —Billingham
- Up to £70,000 a year
- CRM software
- Microsoft Office
- Business development
Network Infrastructure Project Manager
ACEDA Ltd —Thornaby on Tees
- From £1 a year
- Full-time
- Continuous improvement
- Recruiting
- In-person
Quick apply
Actemium Automation Teesside - Business Development Manager
Actemium UK —Billingham
- Up to £70,000 a year
- CRM software
- Microsoft Office
- Business development
Quick apply
Sales Trainee
SET THE PACE LIMITED —Middlesbrough
- From £28,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
11d
ERP Transformation Programme Manager (FTC)
The Danesmoor Group —Newton Aycliffe
- From £80,000 a year
- Full-time
- PMP
- ERP systems
- In-person
- Free parking
Quick apply
6d
Senior Design Manager
Tilbury Douglas —Stockton-on-Tees
- Full-time
- Management
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
Business Development Trainee
SET THE PACE LIMITED —Middlesbrough
- From £28,000 a year
- Full-time
- CRM software
- Salesforce
- In-person
- Free parking
Quick apply
21h
Sports Supervisor
Tempus Group Villages Ltd —Middlesbrough
- Up to £20,000 a year
- Part-time
- Hybrid work
- Data analysis skills
- Team management
- Organisational skills
Quick apply
11d
Project Manager / Senior Project Manager - PMCM CI&U
WSP —Stockton-on-Tees
- Part-time
- Hybrid work
- Civil engineering
- PMP
- Project management
- Flexitime
- Work from home
Senior Bid Manager
Alexander Mann Solutions —Cleveland
- Management
- Business development
- Recruiting
- Annual leave
5d
Senior Project Manager
Avove —Durham
- Full-time
- Management
- Project management
- Mentoring
- Employee assistance programme
Quick apply
Associate Director - Project Controls - Energy & Natural Resources
Turner & Townsend —Stockton-on-Tees
- Full-time
- Remote
- Microsoft Office
- Business development
- Project management
Quick apply
Power Platform Solutions Architect (Fabric and BI)
razorblue Careers —Stockton-On-Tees
- £55,000 - £60,000 a year
- Hybrid work
- Analysis skills
- Presentation skills
- Mentoring
- Life insurance
Quick apply
Account Manager - North East or North Yorkshire
HSL Compliance Limited —Durham
- CRM software
- Supervising experience
- Team management
- Annual leave
- Sick pay
Quick apply
Senior Project Manager
Turner & Townsend —Stockton-on-Tees
- Full-time
Quick apply
Recruiter
Alexander Mann Solutions —Cleveland
- £61,000 - £81,000 a year
- Databases
- Recruiting
- Financial services
- Annual leave
7d

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senior client manager jobs near billingham, dur

Maintenance & Repairs Co-ordinator

JH Mechanical and Electrical Services Limited -
Thornaby on Tees

Quick apply

Job details

Permanent | Full-time
£28,000 - £33,000 a year
10 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Employee assistance programme
Enhanced paternity leave
On-site parking

Qualifications

CRM software
Contract management
Stakeholder liaison
Management reporting
Communication skills
Facilities maintenance
Project progress tracking
Time management

Full job description

Due to continued and sustained growth, an exciting opportunity has come up for a Maintenance & Repairs co-ordinator to join our company, JH Mechanical and Electrical Services (JH-ME).

We are a fast growing, family-owned company operating across the north of England delivering mechanical and electrical maintenance, repairs and installation contracts to a wide range of clients, including North Yorkshire Council, Teesside University, Newcastle University, Sunderland City Council, Cleveland Police, VIVO and Ministry of Defence, and over 70 schools.

We aim to be the best company to work for and to work with and we offer an environment where everyone can thrive and achieve their potential.

The Maintenance and Repairs Co-ordinator plays a pivotal role our business, ensuring our repairs and maintenance contracts are delivered on time, on budget and to contract specifications, reporting on performance to both the senior management team and to clients at performance meetings.

The role reports directly to the Head of Repairs and Maintenance and leads on setting up and overseeing the delivery of maintenance and repairs contracts. The role is responsible for establishing annual maintenance programmes for the contracts with the Head of Operations, then will lead on setting up the maintenance jobs on the company CRM system, ensuring target hours for job completion and the works to be undertaken on each job is clearly identified and in line with contract specifications.

The role will also have the responsibility to ensure maintenance and responsive remedial work is undertaken in a timely manner and in accordance with statutory and legal obligations, as well as delivering the contracted service delivery specified by the client. This will involve scheduling work in advance of statutory deadlines/job priorities, overseeing the admin support to arrange access with the clients/sites, providing the client of ‘what to expect’ when our team arrives on site, as well as briefing the operatives on what is required. Once jobs have been completed, the post holder will ensure the maintenance and repairs paperwork is checked and verified and provided to the client in a timely manner, working with the operational managers to ensure any issues are identified and suitably followed up with the client if required - including quotes for any remedial/corrective works. For some contracts, the post holder will need to upload/download paperwork and job updates to/from client CRM systems – such as Concerto for North Yorkshire Council and the LARRS system for Newcastle University.

The postholder will lead on day-to-day contract update meetings with clients, providing updates on the work-in-progress and works planned, as well as providing KPI updates where required.

This role is exciting, and no one day is the same. It would suit someone who works well under pressure and to deadlines, and who is an analytical thinker who isn’t afraid to ask questions and identify ways to improve systems and delivery for the benefit for the client and the company.

The role will also require the ability to work closely with client representatives at a senior level; therefore, excellent communication skills and the ability to represent the company at a senior level is essential.

The job entails having access to sensitive contract information; therefore, the role holder will be required to demonstrate discretion, superior attention to detail, accuracy, speed and precision, as well as exceptional time management skills and the ability to meet tight deadlines at all times. The role has line management responsibilities for the administration team and therefore line management experience is essential.

WORKING HOURS: 40 hours per week

HOLIDAYS: 25 days per year excl. bank holidays

COMPANY BENEFITS:

Enhanced Employee Assistance Programme (EAP) - Providing employees and their immediate family with 24/7 confidential advice, convenient GP appointments without the wait, professional counselling services, and a wide range of additional health & wellbeing benefits.
Long Service Holiday Award – The opportunity to earn up to an additional 5 day’s annual leave in recognition of long service.
Enhanced Paternity Leave – 2 weeks full pay following successful completion of the probationary period.

Key Responsibilities:

Report to the Head of Repairs & Maintenance
Deputise for other Contract Co-ordinators, where required
Support the Head of Operations in setting up annual maintenance programmes for each contract
Set up maintenance jobs on the company CRM system in line with contract specifications/agreed maintenance programmes and ensure statutory compliance at all times
Ensure all maintenance and remedial work is planned, targeted and managed effectively on the company CRM system, from job raising to completion and invoicing
Oversee admin helpdesk support to communicate and arrange site access with the clients
Brief/train the operatives on contract specifications, procedures and expected behaviours on site for each contract
Ensure the completed maintenance and repairs paperwork is checked and verified and provided to the client in a timely manner
Work with the operational managers to ensure any job issues are identified and suitably followed up with the client if required - including quotes for any remedial/corrective works
Ensure maintenance and repairs jobs are signed off and invoiced in a timely manner
Upload/download paperwork and job updates to/from client CRM systems
Lead on day-to-day contract update meetings with clients, providing updates on the work-in-progress and works planned
Produce and report KPIs to clients in line with client expectations
Determine the performance of contracts and report to the management team

Skills, Knowledge & Experience

Qualified to level 3 in Business Administration (or equivalent experience) is essential
At least 2 years’ experience in a similar role
Extensive knowledge of Simpro CRM system would be advantageous, but if not then other CRM software products is essential Trustworthy and discreet
Advanced Excel skills is essential
Used to working to tight deadlines
Excellent communication skills (both written and spoken)
Able to communicate with internal and external stakeholders
A proactive approach to work and problem solving
Experience of working at a small to medium sized company

Job Types: Full-time, Permanent

Pay: £28,000.00-£33,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
On-site parking

Experience:

Maintenance Planning: 1 year (preferred)
Job management/Company CRM systems: 2 years (required)
Client facing / interaction on behalf of company: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior client manager jobs in billingham, dur

Maintenance & Repairs Co-ordinator

Change & Delivery Lead - Public Sector

Site Manager / Senior Site Supervisor – Refurbishment

Fire & Security Project Manager

Actemium Automation Teesside - Business Development Manager

Network Infrastructure Project Manager

Actemium Automation Teesside - Business Development Manager

Sales Trainee

ERP Transformation Programme Manager (FTC)

Senior Design Manager

Business Development Trainee

Sports Supervisor

Project Manager / Senior Project Manager - PMCM CI&U

Senior Bid Manager

Senior Project Manager

Associate Director - Project Controls - Energy & Natural Resources

Power Platform Solutions Architect (Fabric and BI)

Account Manager - North East or North Yorkshire

Senior Project Manager

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