Complaints manager Work, Jobs in Bilston, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Store Manager
Aldi —Birmingham
- £52,910 - £69,000 a year
- Annual leave
Directorate Manager: Adult Community Services
The Royal Wolverhampton NHS Trust —Wolverhampton
- £57,528 - £64,750 a year
- Full-time
- Nursing
6d
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
13d
Operations Officer, UKPPS
National Crime Agency —Birmingham
- £4,218 a month
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
3d
Quality and Compliance Assurance Officer (Part-Time)
Para Group —Willenhall
- £40,000 a year
- Part-time
- Bachelor's degree
- In-person
- Communication skills
- Free parking
Quick apply
1d
Logistics & Customer Service Administrator
Wood Innovations —Walsall
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
Quick apply
1d
Retail Customer service & Sales Advisor
PJH Group —Wolverhampton
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Phone etiquette
- Free parking
- Work from home
Quick apply
Convenience Store Manager
Compton Retail Limited —Wolverhampton
- £30,500 - £31,500 a year
- Full-time
- Management
- Sales
- Merchandising
Quick apply
2d
Operation Manager
Admin - HBH Birmingham —Birmingham
- Full-time
- Hotel
- Organisational skills
- Leadership
Quick apply
8d
Industries Manager
Ministry of Justice —Wolverhampton
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Business
- Annual leave
14d
Sales & Dispatch Administrator
Wood Innovations —Walsall
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
1d
Library and Centre Onsite Supervisor
Staffordshire County Council —Wombourne
- £27,254 - £30,024 a year
- Weekend availability
- Supervising experience
- Team management
- Organisational skills
3d
Store Manager - Willenhall - 42.5 Hours
Angling Direct —Willenhall
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Business Support Supervisor (R&M)
Redditch Borough Council —Redditch
- £36,363 - £40,777 a year
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Metering Delivery Manager (Maternity Cover) 12 Month FTC
South Staffs Water —Walsall
- £40,000 a year
- Full-time
- Leadership
Estate Manager
The Wrekin Housing Group Limited —Stafford
- £42,514 a year
- IT
2d
Fraud Officer - Handsworth - Birmingham
Department for Work and Pensions —West Bromwich Central
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
8d
Estate Manager
Housing Plus Group —Stafford
- £42,514 a year
- Full-time
- IT
2d

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

complaints manager jobs in bilston, wmd

Customer Relationship Manager

Store Manager

Directorate Manager: Adult Community Services

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Duty Manager - Guest Experience

Operations Officer, UKPPS

Quality and Compliance Assurance Officer (Part-Time)

Logistics & Customer Service Administrator

Retail Customer service & Sales Advisor

Convenience Store Manager

Operation Manager

Industries Manager

Sales & Dispatch Administrator

Library and Centre Onsite Supervisor

Store Manager - Willenhall - 42.5 Hours

Business Support Supervisor (R&M)

Metering Delivery Manager (Maternity Cover) 12 Month FTC

Estate Manager

Fraud Officer - Handsworth - Birmingham

Estate Manager

I want to receive the latest job alerts for complaints manager in bilston, wmd

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