Customer service supervisor Work, Jobs in Binfield, Brk (with Salaries)

Helpdesk Supervisor
CBRE —Bracknell
- Full-time
- Maths
- AI
- Leadership
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Customer Service Team Leader
Macfarlane Group —Reading
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
14d
Customer Care Supervisor
John George —Reading
- Full-time
- Management
- Supervising experience
- Travel
- Free parking
- Employee discount
Quick apply
8d
Assistant Store Manager
Sahara —Marlow
- £14 an hour
- Part-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
11d
Flight Dispatch Supervisor / Operations Supervisor
Flexjet —Farnborough
- 12 hour shift
- Analysis skills
- Organisational skills
- Leadership
Quick apply
Front Office Supervisor
Planet Lodges UK Hospitality Ltd —London
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- English
- Hotel
- Mentoring
- Health & wellbeing programme
- Flexitime
Quick apply
1h
Sales & Events Supervisor
Foxhills Club & Resort —Chertsey
- Weekend availability
- Microsoft Office
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Guest Services Supervisor
Cushman & Wakefield —Reading
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
Field Service Supervisor - South East
Tunstall UKI —Woking
- Overtime
- Analysis skills
- Project management
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Transport Supervisor
Furniture Village —Maidenhead
- £35,000 - £38,500 a year
- Full-time
- Employee discount
Quick apply
3d
Security Supervisor
ISS Facility Services —Marlow
- £13 an hour
- Monday to Friday
- Customer service
- Supervising experience
- Leadership
8d
Supervisor
Holland & Barrett —Amersham
- £14 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
14d
Retail Supervisor
Wickes —Slough
- £9.46 - £13.39 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Front Office Supervisor
Warner Leisure Hotels —Englefield Green
- £28,594 a year
- Part-time
- Hospitality
- Hotel
- Front desk
Sales & Events Supervisor
Foxhills —Ottershaw
- Weekend availability
- Microsoft Office
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Supervisor - Major Works
Lampton Services —Feltham
- £45,000 - £47,979 a year
- Full-time
- Driving
- Communication skills
- Employee assistance programme
- Gym membership
Seasonal Supervisor
Longacres —Addlestone
- Management
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
Supervisor
Brewers Decorator Centres —Surbiton
- Customer service
- Supervising experience
- Communication skills
- Employee assistance programme
13d
LEAD BRAND AMBASSADOR & RETAIL TEAM LEADER
SJ9 Events —London
- £3,750 - £5,750 a month
- Weekend availability
- Microsoft Excel
- Sales
- Hair styling
Quick apply

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Helpdesk Supervisor

CBRE -
Bracknell

Apply Now

Job details

Full-time

Qualifications

GCSE
Maths
AI
Leadership
A Level
Help desk

Full job description

CBREGlobal Workplace Solutions is a leading global provider of integratedfacilities and corporate real estate management. We are recruiting for a Helpdesk Supervisor
CBRE GlobalWorkplace Solutions is a leading global provider of integrated facilities andcorporate real estate management. We are recruiting a Helpdesk Supervisor tojoin the team located in Syngenta, Jealott’s Hill, Bracknell.

The HelpdeskSupervisor is responsible for leading and overseeing the day-to-day operationsof the FM Helpdesk function, ensuring efficient service delivery, high levelsof customer satisfaction, and full compliance with contractual KPIs, SLAs, andstatutory requirements. The role provides leadership, coaching, and performancemanagement to the helpdesk team while driving continuous improvement acrossprocesses and systems.

What You’ll Do:

CBRE GlobalWorkplace Solutions is a leading global provider of integrated facilities andcorporate real estate management. We are recruiting a Helpdesk Supervisor tojoin the team supporting the Syngenta account.
The successfulcandidate will lead the Helpdesk function, acting as a central point ofcoordination between the client, supply chain, and onsite operations teams toensure the consistent delivery of high-quality service.
The role isresponsible for overseeing day-to-day Helpdesk operations, driving performanceagainst KPIs and SLAs, and ensuring effective communication, prioritisation,and resolution of all work orders. In addition, the Helpdesk Supervisor willsupport the management of statutory compliance processes across the siteportfolio, ensuring accurate tracking, reporting, and alignment withcontractual and regulatory requirements.
This positionplays a key role in driving continuous improvement, enhancing customerexperience, and supporting the wider operational team to deliver best-in-classFM services across the account.
Supervise andcoordinate the daily activities of the FM Helpdesk team, ensuring all requestsare handled efficiently and within agreed SLAs.
Monitor incomingservice requests, ensuring timely allocation, escalation, and resolution.
Oversee accuratelogging and management of work orders within the CAFM system.
Ensure consistentand effective communication with customers in line with the communicationstrategy.
Manage andimprove the sub-contractor callout process, ensuring responsiveness and costcontrol.
Ensure allservice requests are tracked, updated, and closed with accurate and completedata.
Act as anescalation point for complex or sensitive client issues.
Drive a highstandard of customer service across the Helpdesk team.
Ensure proactivecommunication with clients regarding service updates and issue resolution.
Analyse customerfeedback, identify trends, and implement improvements.
Build strongworking relationships with internal teams (Hard/Soft Services) and externalstakeholders.

What You’ll Need:

Minimum of GCSE’s (including English& Mathematics) & A Levels preferred Appropriate VocationalQualifications
Excellent communication, organisation,and problem-solving skills.
Ability to analyse data and produceinsightful reports.
Strong customer service focus with theability to manage escalations effectively.
Strong knowledge of CAFM systems andservice management processes.
Administration, Facilities &compliance Services
Knowledge of QHSE standards andcompliance requirements (desirable).
Experience in a Helpdesk or FMenvironment, with supervisory or team leadership responsibilities.

About CBRE GlobalWorkplace Solutions:
Why CBRE
When you joinCBRE, you become part of the global leader in commercial real estate servicesand investment that helps businesses and people thrive. We are dynamic problemsolvers and forward-thinking professionals who create significant impact. Ourcollaborative culture is built on our shared values — respect, integrity,service and excellence — and we value the diverse perspectives, backgrounds andskillsets of our people. At CBRE, you have the opportunity to chart your owncourse and realize your potential. We welcome all applicants.

Applicant AI UseDisclosure
We value humaninteraction to understand each candidate's unique experience, skills andaspirations. We do not use artificial intelligence (AI) tools to make hiringdecisions, and we ask that candidates disclose any use of AI in the applicationand interview process.

Apply Now

Refine Your Search

customer service supervisor jobs in binfield, brk

Helpdesk Supervisor

Complaints Team Leader

Customer Service Team Leader

Customer Care Supervisor

Assistant Store Manager

Flight Dispatch Supervisor / Operations Supervisor

Front Office Supervisor

Sales & Events Supervisor

Guest Services Supervisor

Field Service Supervisor - South East

Transport Supervisor

Security Supervisor

Supervisor

Retail Supervisor

Front Office Supervisor

Sales & Events Supervisor

Supervisor - Major Works

Seasonal Supervisor

Supervisor

LEAD BRAND AMBASSADOR & RETAIL TEAM LEADER

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