Customer experience leader Work, Jobs in Birchgrove, Crf (with Salaries)

Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
Customer Team Leader
Welsh Water —Cardiff
- £35,833 - £39,163 a year
- Hybrid work
- Human resources
- Mentoring
- Free parking
- Annual leave
1d
Customer Experience Team Leader
Sopra Steria —Newport
- £26,972 - £29,000 a year
- Weekend availability
- Hybrid work
- Organisational skills
- IT
- Annual leave
10d
Team Leader
The Fedcap Group —Llantrisant
- Full-time
- Management
- Project management
- Organisational skills
- Annual leave
Quick apply
6d
Customer Manager
Network Rail —Cardiff
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Negotiation
- Employee discount
2d
Leisure Team Leader
Village Hotels - Cardiff - Leisure —Cardiff
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Enforcement Agent - Rhondda
Dukes Bailiffs Limited —Rhondda
- £28,500 - £100,000 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Health & wellbeing programme
- Flexitime
Quick apply
13d
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
14d
Business Development Executive
Tes Global —Llantrisant
- Up to £35,000 a year
- Full-time
- Sales
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
Collections Officer
Capital on Tap —Cardiff
- £27,000 - £34,000 a year
- Full-time
- Financial services
- Communication skills
Progression Job Coach
Serco Plc —Cardiff
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme
10d
Employee Relations - Case Management (6 months FTC)
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Employee discount
Quick apply
17h
Burger Boyz Cardiff - Trainee Manager
Burger Boyz —Cardiff
- From £12.71 an hour
- 8 hour shift
- Hospitality
- Restaurant management
- Supervising experience
Quick apply
13d
Burger Boyz Cardiff - Manager
Burger Boyz —Cardiff
- £13.25 - £14.00 an hour
- 8 hour shift
- Hospitality
- Customer service
- Restaurant management
Quick apply
hospitality operations manager
Rock and Scallop —Newport
- £14 - £18 an hour
- Part-time
- Hospitality
- Management
- Culinary experience
Quick apply
10d
Collections Specialist Apprenticeship
Welsh Water —Cardiff
- £25,949 a year
- Communication skills
- Annual leave
- Employee assistance programme
8d
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Residence Co-ordinator
Here! Students —Cardiff
- £25,603.50 a year
- Full-time
- Heavy lifting
- Sales
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
14h
Retail Sales Advisor - 32 Hours
DFS —Cardiff
- £12.71 an hour
- Sales
- Employee assistance programme
- Employee discount
Quick apply
Customer Subscriptions Associate
Future Publishing —Cardiff
- £28,000 - £29,000 a year
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Referral programme
Quick apply
2d

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customer experience leader jobs near birchgrove, crf

Customer Service Team Leader

Stellantis Financial Services -
Cardiff

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year

Benefits

Free parking
Casual dress
Store discount
Company car
Private dental insurance
Company pension
Work from home
Private medical insurance
Employee discount
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Management
Operations management
GCSE
Business processes
Performance management
Communication skills

Full job description

Are you a confident leader with a passion for delivering outstanding customer service and developing high-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people-focused, driven, and thrives in a fast-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results-driven mindset with strong problem-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team ([email protected]) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company car
Company pension
Employee discount
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Store discount
Work from home

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

customer experience leader jobs in birchgrove, crf

Customer Service Team Leader

Customer Team Leader

Customer Experience Team Leader

Team Leader

Customer Manager

Leisure Team Leader

Enforcement Agent - Rhondda

Customer Success Manager

Business Development Executive

Collections Officer

Progression Job Coach

Employee Relations - Case Management (6 months FTC)

Burger Boyz Cardiff - Trainee Manager

Burger Boyz Cardiff - Manager

hospitality operations manager

Collections Specialist Apprenticeship

Senior Operations Manager - Customer Service

Residence Co-ordinator

Retail Sales Advisor - 32 Hours

Customer Subscriptions Associate

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