& resident engagement manager Work, Jobs in Birmingham, Eng (with Salaries)

Resident Engagement Manager
Dawson Housing Ltd —Birmingham
- £35,000 a year
- Full-time
- Management
- Analysis skills
- Travel
Quick apply
3d
Referral and Partnership Manager - Supported Exempt Accommodation
non violentiam cic —Birmingham
- £25,000 - £35,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Employee discount
Quick apply
Housing Manager
Pinnacle Group —Birmingham
- £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Resident Engagement Team Manager
Civic Recruitment Limited —Dudley
Quick apply
Deputy Home Manager (Residential)
Step Forward Support —Birmingham
- £27,000 - £28,500 a year
- Full-time
- Supervising experience
- In-person
- Care plans
- Free parking
- Health & wellbeing programme
Quick apply
7d
Resident Liaision Officer
Wates —Birmingham
- Customer service
- Maintenance
- Communication skills
Analyst - Stakeholder & Engagement
Homes England —Birmingham
- £30,129 - £35,140 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
7d
Business Support Manager
H.U.M.A.N —Birmingham
- £20.07 an hour
- Part-time
- Hybrid work
- Data analysis skills
- Microsoft Office
- Project management
- Flexitime
Quick apply
1d
Resident Liaison Officer
Wates —Leamington Spa
- Customer service
- Maintenance
- Driving
Head of Institutional Funding
Human Appeal —Birmingham
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
- Employee discount
Quick apply
Contracts and Programme Monitoring Officer
Warwickshire County Council —Warwick
- £39,152 - £41,771 a year
- Full-time
- Data analysis skills
- English
- Contracts
- Annual leave
- Employee discount
Supported Employment Journey Guide - Connect to Work
Warwickshire County Council —Warwick
- £36,363 - £39,152 a year
- Full-time
- English
- Annual leave
- Employee discount
VacancyTitle: Resident Service Associate
Grainger plc —Birmingham
- Full-time
- Remote
- Annual leave
3d
Assistant General Manager
Inspired Villages —Warwick
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Sales
- Microsoft Office
- Annual leave
- Employee assistance programme
9d
Maintenance Manager
Moda Living —Birmingham
- £39,500 - £43,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Flexible schedule
Quick apply
Responsible Procurement and Social Value Manager
Solihull Metropolitan Borough Council —St. Alphege
- £38,220 - £44,075 a year
- Hybrid work
- Project management
- Communication skills
- Annual leave
8d
Employment Support Advisor - Connect to Work (Mental Health)
Warwickshire County Council —Warwick
- £33,699 - £39,152 a year
- Full-time
- English
- School
- Annual leave
- Employee discount
VacancyTitle: Housing Services Lead
Housing 21 —Coventry
- £21,424.28 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Sick pay
8d
Family Time Facilitator
City of Wolverhampton Council —Wolverhampton
- £30,024 - £33,699 a year
- Full-time
- Hybrid work
- English
- Employee assistance programme
- Employee discount
Team Leader (Support Worker)
The Housing Network —Coventry
- £32,000 a year
- Weekend availability
- Care plans
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
14d

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& resident engagement manager jobs near birmingham, eng

Resident Engagement Manager

Dawson Housing Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£35,000 a year
3 days ago

Benefits

Company pension

Qualifications

Driving Licence
Report writing
Management
Complaint handling
Performance management
Analysis skills
Organisational skills
Leadership
Communication skills

Full job description

Resident Engagement Manager

Reports to

Head of Operations

Responsible for

Resident Engagement Officers and associated Resident Engagement functions.

Job Summary

The Resident Engagement Manager will lead Dawson Housing Limited's Resident Engagement function, ensuring residents remain at the heart of service delivery in accordance with the Consumer Standards, Housing Ombudsman Complaint Handling Code and Dawson Housing's Corporate Plan.

The postholder will oversee resident engagement activities across Dawson's national portfolio, ensuring resident voice directly influences service improvement, governance and decision-making. They will manage the operational delivery of resident engagement, complaints, support audits, safeguarding oversight, anti-social behaviour monitoring, community outreach initiatives and Tenant Satisfaction Measures (TSMs), whilst leading a team of Resident Engagement Officers.

The role is responsible for ensuring that Managing Agents consistently deliver high-quality resident-focused services, maintaining regulatory compliance and driving continuous improvement through performance monitoring, quality assurance and resident feedback.

Key Responsibilities

Leadership & Management

Lead, manage and develop the Resident Engagement Team.
Allocate work, monitor performance and ensure departmental KPIs are achieved.
Provide coaching, supervision and professional development for Resident Engagement Officers.
Promote a positive, resident-focused culture throughout the organisation.

Resident Engagement

Deliver Dawson Housing's Resident Engagement Strategy.
Develop meaningful opportunities for residents to influence organisational decisions.
Oversee the Resident Voice Panel, Resident Scrutiny activities and engagement events.
Ensure resident feedback directly informs service improvement.
Produce quarterly "You Said, We Did" reports demonstrating organisational learning.
Ensure engagement activities remain inclusive, accessible and representative of Dawson's resident population.

Managing Agent Performance

Build positive relationships with Managing Agents across the portfolio.
Monitor compliance with Dawson's Resident Engagement Framework.
Challenge poor performance and implement improvement plans where required.
Monitor resident satisfaction across individual Managing Agents.
Escalate persistent performance concerns through Dawson's governance framework.

Support Audits

Oversee support audits across all Managing Agents.
Allocate audits to Resident Engagement Officers.
Ensure statutory and internal deadlines are achieved.
Review audit quality and monitor corrective actions.
Identify recurring themes and recommend service improvements.
Report significant findings to senior management.

Complaints Management

Oversee Dawson's resident complaints process.
Ensure compliance with the Housing Ombudsman Complaint Handling Code.
Monitor complaint performance, trends and learning.
Authorise complaint extensions where appropriate.
Ensure complaints are resolved fairly, consistently and within required timescales.
Produce quarterly complaints analysis and lessons learned reports.

Tenant Satisfaction Measures (TSMs)

Lead delivery of Dawson's TSM programme.
Analyse survey results and identify emerging trends.
Produce performance dashboards and Board reports.
Develop improvement plans where performance falls below target.
Ensure compliance with all regulatory reporting requirements.

Safeguarding & Resident Safety

Provide operational oversight of safeguarding activity.
Ensure safeguarding concerns are identified and escalated appropriately.
Monitor safeguarding trends and assurance reporting.
Support safeguarding audits and learning reviews.
Promote a safeguarding culture across Dawson and Managing Agents.

Anti-Social Behaviour

Oversee the management of ASB cases.
Monitor performance against agreed response times.
Ensure residents receive appropriate support.
Identify emerging ASB trends.
Develop preventative initiatives with Managing Agents and partner agencies.

Performance & Governance

Produce monthly and quarterly performance reports.
Monitor departmental KPIs.
Analyse resident satisfaction and engagement data.
Support Committee and Board reporting.
Ensure compliance with Consumer Standards.
Contribute to internal audits and regulatory inspections.

Policy & Continuous Improvement

Develop and review Resident Engagement policies and procedures.
Ensure compliance with legislation and regulatory guidance.
Implement service improvements arising from complaints, audits, inspections and resident feedback.
Promote innovation and best practice.

Partnership Working

Work collaboratively with:
Managing Agents
Local Authorities
Housing Ombudsman
Community partners
Resident groups
Internal departments
Represent Dawson Housing at meetings and external forums where required.

Person Specification

Essential Experience

Experience managing a Resident Engagement, Housing Management or Customer Experience function.
Experience within Social Housing or Supported Housing.
Strong knowledge of the Consumer Standards.
Experience managing complaints in accordance with the Housing Ombudsman Complaint Handling Code.
Experience analysing performance information and KPIs.
Experience working with Managing Agents or third-party providers.
Experience leading teams and performance management.
Experience preparing reports for senior management and Boards.

Essential Knowledge

Consumer Standards.
Housing Ombudsman Complaint Handling Code.
Tenant Satisfaction Measures.
Safeguarding.
Resident engagement methodologies.
Social Housing regulatory framework.
GDPR and Data Protection.
Performance management and governance.

Skills

Excellent leadership and people management.
Strong analytical skills.
Excellent report writing.
Excellent communication and presentation skills.
Ability to influence stakeholders.
Excellent organisational skills.
Ability to manage competing priorities.
Strong problem-solving ability.
High levels of integrity and professionalism.

Personal Attributes

Resident focused.
Collaborative.
Resilient.
Proactive.
Adaptable.
Solution focused.
Professional.
Committed to continuous improvement.
Strong ethical standards.

Other Requirements

Full UK Driving Licence.
Willingness to travel nationally.
Enhanced DBS clearance.
Flexibility to attend occasional evening resident meetings and engagement events.

Pay: £35,000.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

Refine Your Search

& resident engagement manager jobs in birmingham, eng

Resident Engagement Manager

Referral and Partnership Manager - Supported Exempt Accommodation

Housing Manager

Resident Engagement Team Manager

Deputy Home Manager (Residential)

Resident Liaision Officer

Analyst - Stakeholder & Engagement

Business Support Manager

Resident Liaison Officer

Head of Institutional Funding

Contracts and Programme Monitoring Officer

Supported Employment Journey Guide - Connect to Work

VacancyTitle: Resident Service Associate

Assistant General Manager

Maintenance Manager

Responsible Procurement and Social Value Manager

Employment Support Advisor - Connect to Work (Mental Health)

VacancyTitle: Housing Services Lead

Family Time Facilitator

Team Leader (Support Worker)

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