Certification manager Work, Jobs in Birmingham, Eng (with Salaries)

Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Assistant Manager - Supported Accommodation
Akela Future Living —Halesowen
- £35,000 a year
- Full-time
- Team management
- Computer skills
- Budgeting
Quick apply
12d
Employability Trainer and Programme Manager - Wellbeing into work (Fixed Term Contract)
Miss Macaroon C.I.C. —Birmingham
- £32,000 - £34,000 a year
- Full-time
- Mentoring
- In-person
- Training & development
- Store discount
- Employee discount
Quick apply
4d
Office Manager
Reference Technology Ltd —Tamworth
- £32,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
Quick apply
Project Manager
Quanex —Wolverhampton
- Full-time
- PMP
- Engineering
- Master's degree
- Employee assistance programme
Quick apply
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Team management
- Travel
- Training & development
Quick apply
Facilities Manager
Centrick —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Organisational skills
- Negotiation
- Sick pay
Quick apply
HubSpot Manager
Focus Group —Birmingham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
Scrum Master (Team Leader) - SaaS
Mercury —Birmingham
- From £55,000 a year
- Full-time
- Hybrid work
- Mentoring
- In-person
- Training & development
- Free parking
- Annual leave
Quick apply
4d
Manager (Young People 16+ Supported Accommodation)
Wraparound Care 24 (Phoenix Supported Accommodation) —Birmingham
- £35,000 - £40,000 a year
- Full-time
- English
- Supervising experience
- Mentoring
Quick apply
7d
eCommerce Project Manager
magic42 Limited —Birmingham New Street Station
- From £30,000 a year
- Full-time
- Hybrid work
- Organisational skills
- AI
- Business
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Site Manager
Steris —Birmingham
- Full-time
- Management
- Business development
- Continuous improvement
Quick apply
Carers Hub Service Manager
Age Conects West Midlands —Sutton Coldfield
- £32,000 a year
- Weekend availability
- Management
- Supervising experience
- Travel
- Health & wellbeing programme
Quick apply
19h
General Manager
Creams Cafe Coventry —Coventry
- £28,000 - £33,000 a year
- Full-time
- Hotel
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
People Development Manager
Veolia ES (UK) Limited —Cannock
- From £45,000 a year
- Hybrid work
- Analysis skills
- Project management
- Education
- Annual leave
- Employee discount
Quick apply
6d
Certification Manager
Balfour Beatty Vinci —Birmingham
- Microsoft Office
- Analysis skills
- Bachelor's degree
- Free parking
8d
UK - Environmental Manager, Walsall ERF
Encyclis —Birmingham
- Full-time
- Computer literacy
- English
- Maths
Support Manager - West Midlands
N Family Club —Birmingham
- £41,101 - £50,232 a year
- Full-time
- Supervising experience
- Project management
- Experience working with children
- Employee discount
- Referral programme
Quick apply
Planner
McDermott Building & Civil Eng Ltd —Coleshill
- Full-time
- Civil engineering
- Contracts
- Construction experience
Quick apply
Regional Operations Manager
Smith Services Ltd —Birmingham
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Business development
- Team management
- Travel
Quick apply
7d

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certification manager jobs near birmingham, eng

Customer Onboarding & Transition Specialist

Focus Group -
Birmingham

Quick apply

Job details

Full-time
£40,000 a year

Qualifications

Technical project or programme management experience
ITIL Certification
Driving Licence
Stakeholder collaboration
PMP
Customer service
Internal department liaison
Sonicwall
Analysis skills
Quality assurance
IT project management
Customer relationship management
Relationship management
ServiceNow
Customer interaction
Multidisciplinary collaboration
Document management systems
Project management experience
Communication skills
Time management
PRINCE2 Certification

Full job description

Customer Onboarding & Transition Specialist

Hybrid Working ideally from Shoreham-by-Sea Head Office

Potential to work from other offices: Exeter/Birmingham/Manchester

Some UK-wide customer travel expected

Salary £40,000 + Benefits

Own the journey that sets customers up for success

The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional.

What you'll actually do

You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us.

You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right time. You'll work directly with customers throughout the transition and their first 90 days, spotting risks early, facilitating their move to our portal and systems, and making sure any gaps identified by our support team get resolved quickly.

This role combines technical understanding with customer relationship management. You'll conduct documentation checks, work with engineers on technical onboarding components, define customer processes like joiner/leaver procedures and device build standards, and capture everything from renewal dates to automation opportunities. You'll also support discoveries during the later sales stages, helping set realistic expectations before transitions even begin.

When risks emerge during onboarding, you'll work with customers and sales teams to discuss them openly. When you spot upsell opportunities, you'll flag them to the right people. And throughout it all, you'll contribute to improving how we onboard customers across the board.

What you'll bring

You'll need:

Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles
Strong technical background with solid knowledge of M365, Azure, networking, and related technologies
Excellent written and verbal communication skills – you can explain technical concepts to non-technical stakeholders
Exceptional attention to detail and quality assurance capabilities
Strong analytical skills for identifying risks, opportunities, and process improvements
Full valid UK driving licence (for customer site visits)
Ability to manage and prioritize complex workloads based on competing customer requirements
Excellent time management with a punctual, responsible approach
Ability to work independently whilst maintaining collaborative relationships across departments
Genuine desire to expand your technical knowledge and customer service skills
Experience with documentation systems and process development

We'd love if you also have:

Relevant vendor certifications from Microsoft, Meraki, SonicWall, Aruba, or Cisco
Active Microsoft certifications such as AZ-305, MS-100, or MS-101
Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst
ITIL Foundation or similar service management qualification
Project Management qualification such as Prince2 or PMP
Experience with automation platforms and workflow optimization

Where this could take you

This role opens clear progression paths into Service Delivery Management, Team Lead/Manager positions, Senior Project Management, Programme Management, or Technical Pre-Sales Consulting. We invest in people who get onboarding right – it's where lasting customer relationships begin.

About Focus Group

We're a UK-based managed service provider and Microsoft technology partner with around 1,300 colleagues, backed by HG Capital. We're growing rapidly, which means we're onboarding new customers regularly – and doing it exceptionally well matters enormously to our reputation and retention.

You'll join an operations function that values both technical competence and customer relationship skills, working closely with Technical Delivery, Service Operations, Sales, and Automation teams to deliver transitions that customers genuinely appreciate.

Ready to apply?

If you're someone who combines technical knowledge with project coordination skills and genuinely cares about customer success, we'd love to hear from you. Send us your CV along with a brief note about why this role interests you.

Quick apply

Refine Your Search

certification manager jobs in birmingham, eng

Customer Onboarding & Transition Specialist

Assistant Manager - Supported Accommodation

Employability Trainer and Programme Manager - Wellbeing into work (Fixed Term Contract)

Office Manager

Project Manager

National Contract Manager

Facilities Manager

HubSpot Manager

Scrum Master (Team Leader) - SaaS

Manager (Young People 16+ Supported Accommodation)

eCommerce Project Manager

Site Manager

Carers Hub Service Manager

General Manager

People Development Manager

Certification Manager

UK - Environmental Manager, Walsall ERF

Support Manager - West Midlands

Planner

Regional Operations Manager

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