Client experience manager Work, Jobs in Birmingham, Eng (with Salaries)

Reservations Manager
Albert's Schloss Birmingham —Birmingham
- £30,000 - £31,000 a year
- Weekend availability
- Hospitality
- Bakery
- Phone etiquette
Quick apply
9d
Branch Manager, Kurt Geiger, Birmingham Airport
Kurt Geiger —Birmingham
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Client Relationship Manager (Full Time, 37.5 hours per week)
Auriga Services —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- Leadership
- Annual leave
Quick apply
Head of Corporate Operations
Focus Group —Birmingham
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- University
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
3d
Sales and Clinic Operations Manager
Urban Body —Solihull
- Up to £40,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Employee discount
- Sick pay
Quick apply
8d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
- Sales
Quick apply
Business Support Manager
Ayyan Courier Limited —Solihull
- £27,000 - £30,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Team management
Quick apply
Business Systems Advisor I NEC - Maternity Cover
Levy —Birmingham
- £30,000 a year
- Weekend availability
- Computer literacy
- Organisational skills
- Time management
Translator (UK and EU based only)
WORD360 Language Services —Birmingham
- Bilingual
Case Worker 20 Hours per Week
BIRMINGHAM DISABILITY RESOURCE CENTRE —Birmingham
- £27,336.53 a year
- Full-time
- Microsoft Word
- Management
- Experience working with individuals with disabilities
Office Manager
Reference Technology Ltd —Tamworth
- £32,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Human resources
- Annual leave
Quick apply
12d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
Quick apply
Customer Sales Manager
Care UK —Birmingham
- £40,000 a year
- Weekend availability
- Customer service
- Business development
Nespresso Out of Home New Business Development Manager - Horeca- Midlands
Nespresso —Birmingham
- Up to £40,000 a year
- Full-time
- Business development
1d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Entry Level Account Executive - Tamworth
Flourish —Tamworth
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Front of House Office Coordinator
EP Group —Birmingham
- Full-time
- Hospitality
- Front desk
- In-person
Quick apply
9d
Events Manager
Volta Group —Birmingham
- £43,000 - £48,000 a year
- Full-time
- Management
- Project management
- Organisational skills
Quick apply
Property & Relationship Manager
Brindley Capital Group —Birmingham
- £26,000 - £32,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Health & wellbeing programme
Quick apply
10d

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client experience manager jobs near birmingham, eng

Reservations Manager

Albert's Schloss Birmingham -
Birmingham

Quick apply

Job details

Full-time
£30,000 - £31,000 a year
9 days ago

Qualifications

Hospitality
Sales support
Customer service call handling
Inbound customer enquiry call handling
B2B
Phone etiquette
Guest services telephone call handling
Communication skills

Full job description

£30,000–£31,000 per annum + up to 32% bonus

Reservations Manager – Albert’s Schloss Birmingham

Salary:£30,000–£31,000 per annum + up to 32% bonus

We are looking for a hardworking,talented and experienced individual to join our Sales team at Albert’s Schloss Birmingham,as our new Reservations Manager. If you’re organised,commercially minded and love creating incredible experiences for guests,this could be the role for you!

What you’ll be doing

Reactive Business: Lead the work on reactive incoming business via the website,phone and Outlook,responding to enquiries and converting opportunities into bookings.
Corporate Business:Support the Sales Manager with larger event enquiries,helping to convert corporate and agency business.
Phone Calls:Take the lead on managing incoming phone calls,ensuring every guest receives a warm,professional and knowledgeable experience.
Upsells:Increase spend per head on confirmed bookings by confidently upselling packages,pre-orders,experiences and bolt-ons.
Event Management:Ensure every booking is organised correctly,considering allocations,pre-orders,run sheet notes and all relevant information to ensure a smooth handover to the Operations team.
Showcases: Alongside the Sales Manager,support with seasonal corporate showcases and other sales events to showcase everything Albert’s Schloss Birmingham has to offer.
FAM Trips: Support the wider Sales team with agency and corporate venue FAM trips,helping to showcase our venue and experience.
Off-Peak Shifts:Collaborate with the wider Albert’s Schloss Birmingham team by working evening and weekend shifts when required.

Who we need

Previous experience in a senior sales,reservations or events role is essential,ideally from a hospitality or similar background
Experience in B2B and corporate/agency account management.
A genuine love for hospitality and a desire to go above and beyond for our guests and clients.
Highly organised,commercially minded and computer literate.
Excellent communication and written skills.
Experience using the Collins booking system is desirable.
An excellent phone manner and confidence speaking with a wide range of clients.
Someone who thrives in a fast-paced environment and can keep calm,organised and positive when things get busy.

Who we are

Albert’s Schloss is part of the Mission Mars group,an award-winning,fast-growing hospitality group with venues across the UK,including Rudy’s Pizza,Schiller's Hall and Albert Hall.

Our Bavarian bier hall and alpine-inspired restaurant is a retreat from the modern world where we invite you to discover new things,celebrate one another,and revel in the wünder of our Schloss. Influenced by our travels across Alpine Europe,expect roaring fires,tankards of Europe’s finest bier,delicious Bavarian-inspired dishes from our Cook Haus and bakery,and seven nights of showtime.

Albert’s Schloss Birmingham is at the heart of the city,bringing our unique blend of food,bier,cocktails,entertainment and unforgettable experiences to Birmingham.

We have been rated as a ‘World Class’ place to work by Best Companies,and we truly invest in and develop our people whilst being true to our values of Fun,Authentic,Positive,Initiative,Neighbourly & Committed.

For more information about us,visit www.albertsschloss.co.uk

Rewards

50% off at all Mission Mars venues for you and your friends.
Dreams Machine – have a dream? Enter our Dreams Machine for a chance to win money to help make it happen!
Loyalty bonus scheme.
Invitations to big parties,including our Christmas awards ceremony,summer BBQ and football tournament.
24/7 access to free,confidential and specialist mental health and wellbeing support.
Training and development programme with over 38 courses for various roles and levels.
Annual workshops at exciting (secret) locations.
Trips away to UK and overseas-based partners to enhance your knowledge (and sometimes just for fun…).
An independent culture where your ideas matter.

Candidate Information

We will aim to respond to all applicants within 7 days. If you are successful,you will be contacted about an interview.

At Mission Mars,we’re committed to an inclusive and accessible recruitment process for everyone. If you need any reasonable adjustments at any stage of your application or interview,just let us know at [email protected].

Quick apply

Refine Your Search

client experience manager jobs in birmingham, eng

Reservations Manager

Branch Manager, Kurt Geiger, Birmingham Airport

Client Relationship Manager (Full Time, 37.5 hours per week)

Head of Corporate Operations

External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5

Sales and Clinic Operations Manager

JUNIOR SALES ADVISOR

Business Support Manager

Business Systems Advisor I NEC - Maternity Cover

Translator (UK and EU based only)

Case Worker 20 Hours per Week

Office Manager

JUNIOR SALES CONSULTANT

Customer Sales Manager

Nespresso Out of Home New Business Development Manager - Horeca- Midlands

Customer Relationship Manager

Entry Level Account Executive - Tamworth

Front of House Office Coordinator

Events Manager

Property & Relationship Manager

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