customer experience agent Work, Jobs in birmingham, eng (with Salaries)

Customer Support Agent
Gymshark —Solihull
- £26,780 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Employee discount
- Gym membership
Quick apply
1d
Lounge Services Team Member Host Casual- Earlies
Swissport International AG —Birmingham
- £13.49 an hour
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
3d
Lounge Services Team Member Host -Multi-Host
Swissport International AG —Birmingham
- £13.49 an hour
- Part-time
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
1d
Customer Service Advisor - Hire
vMobility Group Limited —Birmingham
- £25,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Customer service
- Free parking
- Referral programme
Quick apply
5d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Customer service
- English
- Travel
- Relocation assistance
- Annual leave
Trainee Estate Agent
Limegreen Marketing —Birmingham
- From £26,000 a year
- Full-time
- Hospitality
- Customer service
- No experience needed
- Sick pay
Quick apply
8d
Customer Service Agent
Northgate Vehicle Hire —Kidderminster
- £28,734 a year
- Monday to Friday
- Customer service
- Employee discount
Quick apply
Vehicle Booking Agent
Davies —Solihull
- Full-time
- Remote
- Customer service
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
Customs Clearance Agent
C4 Logistics Ltd —Tile Hill
- £29,000 - £35,000 a year
- Overtime
- In-person
- Negotiation
- Bereavement leave
Quick apply
11d
Estate Agent - Aftersales Consultant
AP Morgan Limited —Birmingham
- £28,000 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
9d
Outbound Sales Agent - Birmingham, UK
Truly Dental —Birmingham
- Weekend availability
- Hybrid work
- Sales
- Customer service
- English
Quick apply
Viewing Agent
Global Lettings and Management Ltd —Birmingham
- £12 - £15 an hour
- Part-time
- Remote
- Hospitality
- Customer service
- Administrative experience
- Flexitime
- Flexible schedule
Quick apply
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Annual leave
Quick apply
Viewing Agent (Birmingham)
Home Made —Birmingham
- Remote
- Sales
- Customer service
- Travel
- Employee discount
Quick apply
Customer Support Analyst - 7 Month FTC
Reapit UK —Solihull
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Quick apply
Duty Manager
Birmingham Community Leisure Trust —Birmingham
- £14.85 an hour
- Part-time
- Supervising experience
- Organisational skills
- Communication skills
1d
Estate Agent - Property Sales Consultant
AP Morgan Limited —Redditch
- From £25,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
- Sales
Quick apply
Customs Clearance & Administration
Dixon International Logistics —Coventry
- Full-time
- Discharge planning
- IT
- In-person
- Free parking
Quick apply
Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme

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customer experience agent jobs near birmingham, eng

Customer Support Agent

Gymshark -
Solihull

Quick apply

Job details

£26,780 a year
1 day ago

Benefits

Cycle to work scheme
Company pension
Tech scheme
Employee discount
Gym membership

Qualifications

Customer service
Communication skills

Full job description

OVERVIEW:

We're looking for a passionate and customer-focused Customer Support Agent to join a fast-paced, global Customer Experience team. In this role, you'll deliver a world-class service across multiple channels including email, social media, and web chat - ensuring every interaction feels personal, insightful, and aligned with the brand experience.

Operating in a 24/7 environment, you'll be part of a dynamic team that puts the customer at the heart of everything. You'll play a key role in building trust, loyalty, and long-term relationships with a highly engaged and digitally savvy customer base.

The salary for this position is £26,780 per annum

WHAT YOU'LL BE DOING:

Managing customer interactions end-to-end, ensuring a timely and effective resolution for every query

Delivering exceptional service across email, live chat, and social media channels

Acting as the voice of the customer - providing feedback and identifying areas for improvement

Making confident, customer-first decisions while balancing business impact

Proactively identifying opportunities to exceed expectations and delight customers

Building strong product knowledge to educate and guide customers effectively

Following up on customer queries to ensure complete satisfaction

Collaborating with internal teams to resolve complex issues

Reporting trends and insights to leadership to support continuous improvement

Supporting colleagues and contributing to a collaborative, high-performing team environment

Working flexible shifts, including evenings, weekends, and holidays as part of a 24/7 operation

WHAT YOU'LL NEED:

Essential Criteria:

1–3 years' experience in a customer service or customer-facing role
Proven ability to deliver high-quality service in a fast-paced environment
Excellent communication skills, with the ability to build rapport and trust
Strong problem-solving skills and the ability to think independently
Comfortable working in a fully digital environment across multiple systems
Experience managing customer queries via online channels (e.g., chat, email, social media)
Ability to prioritise workload, manage time effectively, and stay organised
Flexibility to work rotating shifts, including evenings and weekends
A proactive mindset with a passion for helping customers and improving service
Ability to adapt to change and thrive in a rapidly evolving environment
Experience working independently while maintaining strong team collaboration
High level of professionalism, emotional intelligence, and resilience

CLOSING DATE:

Friday 19th June 2026 @ 12:00pm

All successful candidates must be available to attend a 2.5 hour assessment centre on the 1st July along with being available to start with us on the 3rd August 2026.

LOCATION:

Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK.

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We're an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We're committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you'd like to request a reasonable adjustment please email [email protected].

ABOUT US.

We're here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It's what we want for our community, and our team. A team that's growing rapidly around the world. A collective of talented individuals working together to invent Gymshark's future. Our plans are ambitious, and we're looking for people who want to join us for the ride – our growth will be your growth.

THE PERKS.

Standard benefits include:

Performance-based Bonus opportunity
Funded Healthcare benefit
25 days holiday, additional day for your birthday & Bank Holidays
Contributory Employer pension scheme
Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
Gymshark Employee Discount & long service awards
Access to High Street cashback and discounts
Financial, Physical and Mental Wellbeing Support
Enhanced Family Leave package
Life Assurance

Office location specific benefits include (IQ):

Gym Membership to The Lifting Club (LC)
Onsite lunch provision & coffee bars
EV charge points available

Office location specific benefits include (LDN):

Funded multi-site fitness membership

Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

Quick apply

Refine Your Search

customer experience agent jobs in birmingham, eng

Customer Support Agent

Lounge Services Team Member Host Casual- Earlies

Lounge Services Team Member Host -Multi-Host

Customer Service Advisor - Hire

Customer Care Agent (Hybrid)

Trainee Estate Agent

Customer Service Agent

Vehicle Booking Agent

Customs Clearance Agent

Estate Agent - Aftersales Consultant

Outbound Sales Agent - Birmingham, UK

Viewing Agent

Automotive Helpdesk Agent

Viewing Agent (Birmingham)

Customer Support Analyst - 7 Month FTC

Duty Manager

Estate Agent - Property Sales Consultant

JUNIOR SALES ADVISOR

Customs Clearance & Administration

Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham

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