Customer support & client services Work, Jobs in Birmingham, Eng (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Bookings Coordinator
WORD360 Language Services —Birmingham
- £26,500 a year
- Communication skills
- Negotiation
- Annual leave
- Gym membership
Receptionist
Road Angels Claims & Hire —Birmingham
- £12.71 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
Quick apply
1h
Client Relationship Team Lead
Davisons Law —Cannock
- Full-time
- Management
- Customer service
- English
- Free parking
- Annual leave
Quick apply
11d
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Customer Service Administrator (TRA)
The Right Advice —Solihull
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Referral programme
- Sick pay
Quick apply
12d
Contract Administrator
Sureserve —Birmingham
- £27,976 a year
- Monday to Friday
- Customer service
- Administrative experience
- Contracts
- Annual leave
Quick apply
Client Liaison Manager
Avery Healthcare —Birmingham
- £29,250 a year
- Sales
Quick apply
7d
Sales Assistant
BLUEPRINT MGMT LTD —Birmingham
- £14 - £16 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
7h
Multi Services Assistant
Williams Lea —Birmingham
- £26,277.50 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
CSC Co-ordinator
M Group —Birmingham
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Admin Assistant
UKDA Facilities Ltd —Dudley
- From £12.71 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Virtual Lifestyle Concierge | German speaking
Ten Group —Birmingham
- Full-time
- Hybrid work
- Customer service
- English
- Organisational skills
- Annual leave
- Work from home
Quick apply
Sales Support (Part-Time)
Shape Technologies Group UK —Hinckley
- From £15,000 a year
- Part-time
- Sales
- Customer service
- Computer literacy
- Sick pay
Quick apply
7d
Resident Ambassador
Moda Living —Birmingham
- £27,000 - £27,040 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
9h
Sales Coordinator
Metalor Technologies UK Ltd —Birmingham
- £25,000 - £26,125 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
3d
Home Energy Advisor
M Group —Birmingham
- £31,373 a year
- CRM software
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Claims (Customer Support) Handler
Rapid Relocate —Droitwich
- £26,520 - £27,352 a year
- Full-time
- Customer service
- Organisational skills
- IT
- Employee discount
- Referral programme
Quick apply
6h
Helpdesk Administrator
UKDA Facilities Ltd —Dudley
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- IT
Quick apply
2h

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer support & client services jobs in birmingham, eng

Customer Relationship Manager

Bookings Coordinator

Receptionist

Client Relationship Team Lead

Complaints Coordinator

Customer Service Administrator (TRA)

Contract Administrator

Client Liaison Manager

Sales Assistant

Multi Services Assistant

CSC Co-ordinator

Admin Assistant

Virtual Lifestyle Concierge | German speaking

Sales Support (Part-Time)

Resident Ambassador

Sales Coordinator

Home Energy Advisor

Helpdesk Coordinator - FTC 12 months

Claims (Customer Support) Handler

Helpdesk Administrator

I want to receive the latest job alerts for customer support & client services in birmingham, eng

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