Job Introduction
We have a brand-new opportunity for a Commercial Operations and Efficiency Manager to join a new team at the heart of Transport for West Midlands’ (TfWM) growing commercial activity, helping to shape how we deliver sustainable, value-driven services that benefit communities across the region.
You will play a key role in ensuring TfWM’s non-farebox commercial activities are operationally efficient, financially robust, and delivering genuine value. Working across a diverse and evolving commercial portfolio, you will critically assess revenue streams, understand the true cost of delivery, identify opportunities to streamline processes, and ensure commercial activities are both effective and profitable.
You will help develop a clear catalogue of commercial services across TfWM, providing insight into ownership, delivery models, and profitability, enabling smarter decisions about where we invest, grow, or improve services.
Joining at a pivotal stage of growth and transformation, you will have the opportunity to help establish processes, shape ways of working, and influence the culture of a new team. We’re looking for a commercially minded and detail-focused individual who is motivated by making a difference, thrives in a varied environment, and is passionate about delivering positive outcomes for the West Midlands region.
What you will be doing
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Develop and implement strategies to improve operational efficiency and reduce cost of sale
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Monitor and analyse performance metrics to identify areas for improvement
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Develop and maintain strong working relationships with key internal and external stakeholders
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Engage with workstream owners and operational teams to communicate efficiency priorities
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Sponsor and lead cost-reduction projects across the commercial function
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Identify and resolve revenue leakage across non-farebox streams
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Provide clear financial insight and options to inform investment
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Collaborate with teams affected by new revenue streams to ensure understanding of operational, compliance and resource implications
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Track efficiency KPIs (time-to-market, cycle time, cost-to-serve)
What’s essential
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Significant commercial-operations experience, with responsibility for cost control, efficiency or profitability across multiple workstreams
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Demonstrable experience of working with data insights to instigate reviews, planning and evaluation
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Proficient at managing multiple workstreams and implementing relevant projects either in collaboration with partners, or independently
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Excellent analytical and problem-solving abilities
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Strong project management skills with the ability to lead cross-functional teams
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Sound business and financial acumen with ability to interpret financial and performance data and establish activities
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Ability to constructively challenge proposals and influence senior stakeholders using evidence‑based insight
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Degree or equivalent in a Business Management, Finance or relevant subject
Location.
The location for this role is 16 Summer Lane with at least 3 days a week spent in the office.
How to apply.
Applying for a role with WMCA is straightforward. Follow these steps to get started.
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Create your Careers Account. Register with your name, email address, and a password.
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Build your Profile. Upload your CV to help populate your career and education details.
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Write your Supporting Statement. Make sure to address each of the required essential criteria.
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Submit your application. Do one final check and once complete, click submit.
Anonymised Applications.
Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It’s your chance to showcase your skills and experience.
Using Artificial Intelligence (AI)
We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application.
Applications that rely too heavily on AI may be rejected during shortlisting. For help on how to write a supporting statement, please visit the FAQs section of our careers site.
Reasonable adjustments.
If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([email protected]).
Salary and benefits.
We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.
We offer a comprehensive benefits package that includes:
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Local Government Pension Scheme (one of the most generous pension schemes in the UK).
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Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
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28 days paid annual leave (with an option to purchase more) + Statutory days.
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EV car benefit scheme
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Healthcare plans.
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Discounted gym membership, will writing, and mortgage advice.
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An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
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3 days of paid leave each year to volunteer.
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Interest-free financing through SmartTech to buy the latest technology
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Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
- Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
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Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.
For more information, please visit the benefits page on our career site.
Why join WMCA?
WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.
We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.
Our Values and Behaviours.
Fostering an environment where people feel valued, included, supported, and proud to contribute to our region is important to us at the WMCA. Our behaviours are more than statements; they guide how we work, make decisions, and treat one another - they set the standards we hold ourselves to and the experience we want others to have.
Collaborative - We work as one organisation, building trust, connection and shared purpose across teams, partners and customers to create the biggest impact for our region.-
Driven - Focussed on impact - leading with clarity, care and courage to deliver meaningful results for the West Midlands.
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Inclusive - Every voice matters - we create belonging, fairness and psychological safety so everyone can thrive.
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Innovative - We think future and act smarter - embracing curiosity, creativity and continuous improvement to shape the future.
Creating an inclusive workplace.
WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We’re a Disability Confident Employer with ‘Leader’ status, committed to interviewing applicants with disabilities who meet all the essential role criteria.
We are also proud to be a Ban the Box employer, which means we do not ask about criminal convictions at the initial application stage, and will only ask after an offer is made as part of our onboarding checks, which helps us remove barriers for people with past convictions and supporting fair opportunities for all.
We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.
We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying
Right to Work in the UK
Proof of Right to Work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Non-UK applicants (excluding Ireland) would be required to hold a relevant Visa from the UK Visas and Immigration (UKVI).
