Engagement specialist Work, Jobs in Birmingham, Eng (with Salaries)

Patient Experience Facilitator
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £32,073 - £39,043 a year
- Full-time
2d
Employment Specialist - Connect To Work
Better Pathways —Birmingham
- £30,000 a year
- Full-time
- Experience working with individuals with disabilities
- Travel
- Mentoring
- Annual leave
- Sick pay
Quick apply
5d
Fundraising Executive (Community Funding and Small Grants)
Midlands Air Ambulance Charity —Shifnal
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Administrative experience
- Free parking
- Store discount
Quick apply
Communications & Engagement Specialist
Select Engineering —Wolverhampton
- £291.76 a day
- Call to connect
- Microsoft Powerpoint
- SharePoint
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Learning and Development Coordinator
Anthony Collins —Birmingham
- Hybrid work
- Recruiting
- Training & development
Quick apply
Place Specialist
WMGC —Birmingham
- £57,000 a year
- Hybrid work
- Databases
Personalisation Specialist
Sytner —Solihull
- Weekend availability
- Customer service
- Employee discount
Training & Development Specialist
Siemens —Birmingham
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Computer networking
Assessor - Post 16 SEND
LD Training Services —Dudley
- £30,000 - £33,000 a year
- Temporary
- Microsoft Outlook
- Customer service
- Maths
Quick apply
Innovation Lab Specialist
Mazars —Birmingham
Community Connector - Outreach
KIKIT Pathways to Recovery CIC —Birmingham
- £25,000 - £27,000 a year
- Full-time
- Supervising experience
- Project management
- In-person
- Annual leave
Quick apply
3d
Housing Officer
New Outlook —Birmingham
- £28,000 a year
- Full-time
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Play Specialist
The Royal Wolverhampton NHS Trust —Wolverhampton
- £28,392 - £31,157 a year
- Full-time
- Paediatrics
10d
Learning and Development Coordinator
Anthony Collins Solicitors —Birmingham
- Hybrid work
- Recruiting
- Training & development
Employee Relations Specialist
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Annual leave
9d
Programme Officer - Specialist Women Support
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Analysis skills
- Communication skills
1d
Support Worker - (Recovery) Bayberry
UK Addiction Treatment Centres —Birmingham
- £12.71 an hour
- Weekend availability
Quick apply
Fully Funded PhD Studentship (2 Positions) – Sustainable Elastomer Materials | James Walker & Univer
James Walker Group —Warwick
- Research
- Analysis skills
- University
Quick apply
8d

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engagement specialist jobs near birmingham, eng

Patient Experience Facilitator

The Royal Orthopaedic Hospital NHS Foundation Trust -
Birmingham

Apply Now

Job details

Full-time
£32,073 - £39,043 a year
2 days ago

Qualifications

Complaint handling
Data management
Patient-centred care

Full job description

We are looking for a dynamic, empathetic, and highly organised individual to join our Patient Experience Team as a Facilitator on a fixed-term basis to cover maternity leave. This pivotal role ensures that patients, families, and carers feel heard, supported, and empowered throughout their healthcare journey.

As Patient Experience Facilitator, you will lead the coordination of complaints and PALS enquiries, ensuring they are managed with compassion and resolved within agreed timeframes. You will contribute to key patient experience initiatives, oversee statutory surveys such as the Friends and Family Test, and help drive service improvements informed by patient feedback.

Working collaboratively with clinical teams, senior leaders, and external partners, you will ensure that patient insights are translated into meaningful action. The role also includes data management, governance reporting, and representing the patient voice at divisional meetings.
This is a rewarding opportunity to influence how care is delivered across the Trust. If you are passionate about patient-centred care, thrive in a fast-paced environment, and excel in communication and coordination, we encourage you to apply.

Handling Complaints & Concerns: Ensures that patient complaints and PALS (Patient Advice and Liaison Service) contacts are acknowledged, investigated, and resolved within policy timeframes.
Tracking Feedback: Monitors trends in patient experience data, such as Friends and Family Test results and national surveys, to identify areas for improvement.
Driving Service Improvement: Supports action plans based on feedback, ensuring timely follow-up and escalation of unresolved issues.
Governance & Reporting: Attends divisional meetings, contributes to regulatory submissions (e.g. CQC), and maintains accurate records using systems like Ulysses.
Engagement & Inclusion: Promotes involvement of diverse patient groups, supports volunteering initiatives, and helps implement strategies for engagement and equality.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

please see attached JD/PS

Please note that this job vacancy may close before the advertised closing date if a sufficient number of applications are received. To ensure your application is considered and to avoid disappointment, we advise submitting your application as soon as possible.

Apply Now

Refine Your Search

engagement specialist jobs in birmingham, eng

Patient Experience Facilitator

Employment Specialist - Connect To Work

Fundraising Executive (Community Funding and Small Grants)

Communications & Engagement Specialist

Manager of Dedicated Implementations - EMEA

Airport Station Manager

Learning and Development Coordinator

Place Specialist

Personalisation Specialist

Training & Development Specialist

Assessor - Post 16 SEND

Innovation Lab Specialist

Community Connector - Outreach

Housing Officer

Play Specialist

Learning and Development Coordinator

Employee Relations Specialist

Programme Officer - Specialist Women Support

Support Worker - (Recovery) Bayberry

Fully Funded PhD Studentship (2 Positions) – Sustainable Elastomer Materials | James Walker & Univer

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