Manager and support engineer Work, Jobs in Birmingham, Eng (with Salaries)

Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Resource and Workflow Manager
West Midlands Combined Authority —Birmingham
- £61,497 - £68,945 a year
- Part-time
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee discount
Planner
McDermott Building & Civil Eng Ltd —Coleshill
- Full-time
- Civil engineering
- Contracts
- Construction experience
Quick apply
Service Desk Manager
wavenet —Shirley
- Full-time
- Team management
- Travel
- Training & development
Quick apply
Quality Manager / Quality Engineer
ATB Special Products Limited —Cradley Heath
- £37,000 - £47,000 a year
- Full-time
- Continuous improvement
- Quality control
- In-person
- Free parking
- Bereavement leave
Quick apply
12d
Small Works Contract Manager
OCS Group —Coventry
- Microsoft Powerpoint
- Mentoring
- Organisational skills
Quick apply
Director of Building Services EMEA
IPS-Integrated Project Services —Birmingham
- Full-time
- Business development
- Bachelor's degree
- Team management
10d
PMO Co-ordinator
Laing O'Rourke —Birmingham
- Continuous improvement
- Travel
- Communication skills
10d
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
IT Manager
Devi Technologies —Birmingham
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
Quick apply
Managed Services Engineer-Service Improvement Lead
Probrand Ltd —Birmingham
- £30,000 - £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- AI
- Annual leave
- Employee assistance programme
Quick apply
Business Development Executive
Neu Servo Repairs Ltd —Bromsgrove
- From £45,000 a year
- Full-time
- Hybrid work
- Business development
- In-person
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
4d
Marketing Assistant
MMS Facilities Management —Redditch
- From £27,000 a year
- Part-time
- Marketing
- Social media management
- English
- Free parking
Quick apply
2d
Technical Sales Engineer
WELWYN TOOL GROUP LTD —Birmingham
- Up to £60,000 a year
- Full-time
- Sales
- Manufacturing
- Work from home
Quick apply
Office & Business Support Manager
JS Morris Electrical Ltd —Solihull
- From £30,000 a year
- Full-time
- Microsoft Outlook
- Administrative experience
- Supervising experience
- Free parking
- Store discount
Quick apply
2d
Rail & Infrastructure Business Development Manager
Atkore —West Bromwich
- Remote
- Salesforce
- Business development
- Free parking
- Annual leave
Quick apply
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Service Operations Manager
Whale Tankers Ltd —Solihull
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
- Free parking
- Employee assistance programme
1d
Reparaturtechniker
TXO Systems —Solihull
- Full-time
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Product and Pricing Data Administrator
nGeneration —Tipton
- £25,272 a year
- Full-time
- Data entry
- Communication skills
- Annual leave
Quick apply

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manager and support engineer jobs near birmingham, eng

Customer Onboarding & Transition Specialist

Focus Group -
Birmingham

Quick apply

Job details

Full-time
£40,000 a year

Qualifications

Technical project or programme management experience
ITIL Certification
Driving Licence
Stakeholder collaboration
PMP
Customer service
Internal department liaison
Sonicwall
Analysis skills
Quality assurance
IT project management
Customer relationship management
Relationship management
ServiceNow
Customer interaction
Multidisciplinary collaboration
Document management systems
Project management experience
Communication skills
Time management
PRINCE2 Certification

Full job description

Customer Onboarding & Transition Specialist

Hybrid Working ideally from Shoreham-by-Sea Head Office

Potential to work from other offices: Exeter/Birmingham/Manchester

Some UK-wide customer travel expected

Salary £40,000 + Benefits

Own the journey that sets customers up for success

The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional.

What you'll actually do

You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us.

You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right time. You'll work directly with customers throughout the transition and their first 90 days, spotting risks early, facilitating their move to our portal and systems, and making sure any gaps identified by our support team get resolved quickly.

This role combines technical understanding with customer relationship management. You'll conduct documentation checks, work with engineers on technical onboarding components, define customer processes like joiner/leaver procedures and device build standards, and capture everything from renewal dates to automation opportunities. You'll also support discoveries during the later sales stages, helping set realistic expectations before transitions even begin.

When risks emerge during onboarding, you'll work with customers and sales teams to discuss them openly. When you spot upsell opportunities, you'll flag them to the right people. And throughout it all, you'll contribute to improving how we onboard customers across the board.

What you'll bring

You'll need:

Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles
Strong technical background with solid knowledge of M365, Azure, networking, and related technologies
Excellent written and verbal communication skills – you can explain technical concepts to non-technical stakeholders
Exceptional attention to detail and quality assurance capabilities
Strong analytical skills for identifying risks, opportunities, and process improvements
Full valid UK driving licence (for customer site visits)
Ability to manage and prioritize complex workloads based on competing customer requirements
Excellent time management with a punctual, responsible approach
Ability to work independently whilst maintaining collaborative relationships across departments
Genuine desire to expand your technical knowledge and customer service skills
Experience with documentation systems and process development

We'd love if you also have:

Relevant vendor certifications from Microsoft, Meraki, SonicWall, Aruba, or Cisco
Active Microsoft certifications such as AZ-305, MS-100, or MS-101
Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst
ITIL Foundation or similar service management qualification
Project Management qualification such as Prince2 or PMP
Experience with automation platforms and workflow optimization

Where this could take you

This role opens clear progression paths into Service Delivery Management, Team Lead/Manager positions, Senior Project Management, Programme Management, or Technical Pre-Sales Consulting. We invest in people who get onboarding right – it's where lasting customer relationships begin.

About Focus Group

We're a UK-based managed service provider and Microsoft technology partner with around 1,300 colleagues, backed by HG Capital. We're growing rapidly, which means we're onboarding new customers regularly – and doing it exceptionally well matters enormously to our reputation and retention.

You'll join an operations function that values both technical competence and customer relationship skills, working closely with Technical Delivery, Service Operations, Sales, and Automation teams to deliver transitions that customers genuinely appreciate.

Ready to apply?

If you're someone who combines technical knowledge with project coordination skills and genuinely cares about customer success, we'd love to hear from you. Send us your CV along with a brief note about why this role interests you.

Quick apply

Refine Your Search

manager and support engineer jobs in birmingham, eng

Customer Onboarding & Transition Specialist

Resource and Workflow Manager

Planner

Service Desk Manager

Quality Manager / Quality Engineer

Small Works Contract Manager

Director of Building Services EMEA

PMO Co-ordinator

2nd Line Help/Service desk Engineer

IT Manager

Managed Services Engineer-Service Improvement Lead

Business Development Executive

Marketing Assistant

Technical Sales Engineer

Office & Business Support Manager

Rail & Infrastructure Business Development Manager

IT Field Engineer

Service Operations Manager

Reparaturtechniker

Product and Pricing Data Administrator

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