JOB DESCRIPTION: MAINTENANCE MANAGER
Moda is the UK’s No.1 Rental Brand, delivering and operating next-generation neighborhoods designed for living, working and playing. With a clear vision to pioneer positive change in the UK rental market, we are committed to creating healthy, connected, and well-balanced communities. As we enter an exciting phase of growth – with dynamic portfolios and ambitious plans – we are looking for “best in class” individuals to join our senior leadership team.
This critical role will be foundational to our future success and serve as key pillars for succession planning at the highest level within Moda. Proven experience in a similar role – whether in property management or leadership within the hospitality sector – is essential. At Moda, service excellence is at the core of everything we do, and we expect our leaders to share that same passion and commitment.
The Maintenance Manager will play a pivotal role in upholding the quality, safety, and functionality of our buildings and public spaces, ensuring a consistently exceptional living experience for our residents and commercial occupiers WHO WE ARE
Moda is on a mission to redefine renting – creating vibrant neighborhoods built around wellbeing, service and community. Our purpose is simple: to provide exceptional living experiences.
We live by our values:
Community: Foster vibrant, engaged communities that enable team, residents and partners to thrive
Excellence: Taking ownership of our commitment to quality across the group and investing in the team delivering this
Integrity: Committed to sustainable and ethical practice and integrity, as an employer and as individual team members.
Innovation: Encourage creativity and entrepreneurial thinking to set new standards in living experiences
JOB RESPONSIBILITIES
Key Area Tasks
Main responsibilities
Deliver first class customer service and resident engagement
Manage working relationships with suppliers and contractors
Provide informed and accurate information to residents
Coordinate the preparation of amenities for resident events
Consistently deliver the Moda service standard to residents and all visitors to the building
Respond to resident enquiries (meeting all agreed KPIs)
Regularly review customer satisfaction
Communicate in line with brand values
H&S Compliance
Support completion of annual H&S & Fire risk assessments in conjunction with the general
Report all H&S and security issues or concerns to the GM & work with to form resolution
Review & monitor all suppliers on site follow RAMs where required and comply with H&S and CDM/stat requirements
Risk assessment monitoring; including FRA, H&S, and employee
Responsible for safe on-site storage of maintenance supplies & materials and stock control
Marketing and Leasing
Support all marketing and leasing initiatives on site
Ensure void periods are minimised by prompt turn-around of apartments following end of tenancy
Provide feedback on suggestions for improvements to reduce voids
Support inventory and check out inspections
Propose marketing material to encourage residents to report on maintenance and utilise services (cleaning, maintenance)
Financial and Reporting
To coordinate/close reactive jobs in a timely manner
Maintain accurate H&S records and reports
Manage and reduce OpEx operation costs, including approval and query of invoices
Support leasing manager & RSM in providing costs and supporting evidence for end of tenancy DPS claims
Compare costs for various services and goods
Maintenance and updating of operating systems
Standard operating procedures & customer satisfaction reporting as required to support business plan
Experience
Previous experience in residential property (hospitality or private rental sector preferred)
Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
Must be pro-active and able to use initiative to enhance the reputation of the building
Professional presentation, confident and outgoing in nature
Well organised, ability to solve problems and works under pressure with great decision-making skills
Operations
Detailed knowledge of the building and apartments
Daily development walk around (am/pm)
Submitting material and supply requests to General Manager for review of procurement
Support General Manager in procurement of contractors and suppliers
Manage the day-to-day relationships with PPM service providers
Emergency or incident escalation.
Processing reactive maintenance work orders, follow up and regularly review customer satisfaction
Communicate in line with brand values
Coordinate all statutory compliance on site
Undertake and record all building common part safety checks/testing incl emergency lighting, fire alarm, AOVs
Attend out of hours emergencies if required
Furniture delivery and stock check recording (per apartment)
Ability to handle multiple tasks
With training, able to use other systems and software packages
Flexible and cooperative at all times
Maintenance
Allocation of job sheets for maintenance technicians and priorotising, communication to residents accordingly
Report escalation of planned maintenance to LIV head office teams
Update systems to track works effectively and produce and share reports where required
Daily lift alarm tests (review technician)
Weekly/monthly/quarterly PPM testing
Maintain accurate PPM records for inspection
Support apartment maintenance inspections
Coordinate the preparation of amenities for resident events
Additional Considerations / Skills for the Role
Excellent analytical skills
Excellent interpersonal skills
Proactive and dynamic, taking ownership of all of core duties.
Strong verbal and written communication skills.
Accuracy and attention to detail.
Experience of working to targets
A great team player who takes ownership and responsibility
A logical thinker who can spot errors and resolve issues
Acts with integrity and professionalism
Flexible working hours
Excellent communication skills displaying sensitivities to and understanding of residents’ needs
Well-groomed and of smart appearance
Flexibility and adaptability
Good level of computer literacy using Microsoft Word, Excel and Outlook
Understanding the importance of achieving deadlines and ensuring quality output
Use initiative and take responsibility for providing solutions
To ensure confidentiality and security of all business, client and customer documentation/ information
Problem solving and well organised
Ability to work well under pressure
Proactive and dynamic, taking ownership of all of core duties
Strong verbal and written communication skills
Attention to detail
Health & Safety
Moda expect all staff to maintain a positive attitude to health and safety in carrying out all responsibilities and to cooperate with businesses Health & Safety Policy and Health & Safety Manual. Corporate Social/Environmental Responsibility
Ethical social and environmental standards within the workplace are essential to ensure that we satisfy the business objectives in a fair and reasonable manner. To constantly improve our reputation in the marketplace, there is an expectation that you will take your responsibilities both internally and externally. Equal Opportunities
Moda is committed to providing a non-discriminatory and harassment-free working environment for all its employees. All staff are expected to have due regard for those policies when carrying out their duties.
Pay: £39,500.00-£43,000.00 per year
Benefits:
Work Location: In person
