Student support administrative Work, Jobs in Birmingham, Eng (with Salaries)

Online Operations Assistant
First Intuition —Birmingham
- Full-time
- Remote
- Customer service
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
Quick apply
16h
Administrator
Ark Schools —Birmingham
- £25,583 - £28,598 a year
- Customer service
- Microsoft Office
- Administrative experience
5d
Receptionist (Part-time)
Ark Schools —Birmingham
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
5d
Part-Time Administrative Support Officer
EasyForm Support —Birmingham
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
9d
Employability Support Officer - Birmingham Business School - 107539 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Customer service
- Administrative experience
- University
- Annual leave
- Sick pay
1d
Careers Administrator - Birmingham Business School - 107553 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Part-time
- CRM software
- Social media management
- Customer service
- Annual leave
- Sick pay
1d
Part-Time Warehouse & Operations Assistant (Student Friendly)
RZSF Fitness Limited —Oldbury
- From £13 an hour
- Part-time
- English
- Warehouse experience
- In-person
Quick apply
Student Casework Co-ordinator - 12-month maternity cover contract
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- University
5d
Student Administrator
LD Training Services —Dudley
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
5d
Hourly Paid Enrolment Support Assistants
Walsall College —Willenhall South
- £12.82 an hour
- Free parking
12d
Apprentice: Payroll Administrator
South and City College Birmingham —Birmingham
- £15,225 - £24,189 a year
- Full-time
- English
- Employee discount
2d
Education Support Administrator - College of Medicine and Health - 49511 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £32,595 a year
- Full-time
- Administrative experience
- University
- Annual leave
- Sick pay
Professional Services Administrator
Scrivens Opticians and Hearing Care —Birmingham
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- No experience needed
- Annual leave
- Employee discount
Quick apply
6d
Hourly Paid Lecturer in Academic Study Skills/English Language Support
University of Wales Trinity Saint David —Birmingham
- £43.75 an hour
- Part-time
- English
- University
- Organisational skills
14d
Client Service & Operations Assistant
First Intuition —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Programme Operations Coordinator
Aston University —Birmingham
- £27,319 - £29,588 a year
- Full-time
- Administrative experience
- University
- Continuous improvement
- Annual leave
7d
Clinical Research Assistant - Indicative banding
The Dudley Group NHS Foundation Trust —Dudley
- £25,760 - £27,476 a year
- Part-time
2d
L2 Administrative Assistant
Dudley Metropolitan Borough Council —Kingswinford
- £11,751.49 - £12,207.18 a year
- Call to connect
- Administrative experience
- Organisational skills
- Care plans
2d
Executive Project Administrator - College of Arts and Law - 107535 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Full-time
- ERP systems
- Microsoft Office
- Administrative experience
- Annual leave
- Sick pay
8d
College Wellbeing Officer - College of Life and Environmental Sciences - 107506 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Part-time
- University
- School
- Annual leave
- Sick pay
13d

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Online Operations Assistant

First Intuition -
Birmingham

Quick apply

Job details

Permanent | Full-time
16 hours ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Microsoft Office
Organisational skills
HubSpot

Full job description

Job Location: Remote

First Intuition (FI) is an outstanding provider of accountancy training and apprenticeships. This is an exciting opportunity to join a fast-paced team with excellent career prospects. If you are hard-working and dedicated, FI is an ideal place to get ahead.

Job summary:

First Intuition (FI) Online is a provider of Online and Online Live ACCA and CIMA courses through commercial sales, and we also support the wider FI network in delivering high-quality blended apprenticeship programmes. We pride ourselves on offering a personal and supportive approach to training, where people are at the heart of everything we do.

We are seeking a proactive and customer-focused Online Operations Assistant to support students throughout their journey with FI Online. You will act as the first point of contact for student enquiries, providing clear and helpful guidance from initial enquiry through to course booking and ongoing support.

You will play a key role in delivering an excellent student experience by responding to queries efficiently, ensuring accurate course bookings, and supporting students as they progress through their studies. You will also work closely with internal teams to ensure a seamless and professional service is delivered at all times.

The ideal candidate will bring experience in customer service, strong organisational skills, and the ability to manage multiple enquiries while maintaining a high level of attention to detail.

Success in this role will be measured through responsiveness to enquiries, accuracy of bookings, student satisfaction, and contribution to a smooth and efficient student journey.

Key responsibilities:

Be the primary point of contact for FI online acting as the first contact for student enquiries
Respond to student enquiries via our ticketing system in a timely and professional manner, providing clear and accurate information
Answering telephone calls from students, providing information and following up with written summaries
Process course bookings for students, employers, and internal stakeholders, ensuring accuracy and attention to detail
Ensure students have access to our online learning platform and course materials
Ensure invoices are raised in a timely manner
Maintain accurate and up-to-date student records across relevant systems
Liaise with tutors, CRMs, and other internal teams to resolve student queries and ensure a smooth student experience
Support students throughout their journey, including handling queries, resolving issues, and directing them to appropriate support where needed
Identify recurring issues or trends in student enquiries and share feedback with the team to support continuous improvement
Support the Online Operations Supervisor and Head of Online Operations and Service with administrative tasks and ad hoc projects as required

Skills and experience:

Essential:

Previous experience in a customer service role managing a journey e.g. handling enquiries through to booking through to dealing with issues through to supporting progression
Excellent communication (both written and verbal)
Comfortable talking on the phone
Able to multi-task and comfortable managing competing priorities in a busy environment
Reliable, detail-oriented, and proactive in spotting and solving issues
Flexible and adaptable team player, with the ability to collaborate with different teams across the business
Ability to adapt to changing systems and processes
Ability to work independently and as part of a team
Comfortable using standard IT tools (MS Office, email, etc.)
Willingness to travel for Team meetings in Birmingham
Right to work in the UK

Preferred:

An understanding of professional qualification training in a professional service environment.

Experience of using a CRM such as Administrate or HubSpot

Location:

This role is remote, with travel at least twice a month to the Birmingham First Intuition office, located in the city centre and within walking distance of main transport hubs

Benefits:

As a valued member of the FI team, you will benefit from:

Competitive salary

25 days annual leave, rising to 30 with 5 years’ service, plus bank holidays

3 ‘FI Days’ – usually the days between Christmas and New Years off

Flexible working and family-friendly policies

Employee Assistance Programme with 24/7 confidential support

Competitive pension and private medical insurance

Company shares scheme

Ongoing training and development

Long-term career progression in a growing company

Safeguarding Commitment:

We are committed to safeguarding young people and adults and follow Safer Recruitment processes. All successful candidates will be required to complete a DBS check (Enhanced for some roles). This post is exempt from the Rehabilitation of Offenders Act 1974.

Diversity and Inclusion:

At First Intuition, we’re proud to be a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, cultures, and experiences

Quick apply

Refine Your Search

student support administrative jobs in birmingham, eng

Online Operations Assistant

Administrator

Receptionist (Part-time)

Part-Time Administrative Support Officer

Employability Support Officer - Birmingham Business School - 107539 - Grade 6

Careers Administrator - Birmingham Business School - 107553 - Grade 5

Part-Time Warehouse & Operations Assistant (Student Friendly)

Student Casework Co-ordinator - 12-month maternity cover contract

Student Administrator

Hourly Paid Enrolment Support Assistants

Apprentice: Payroll Administrator

Education Support Administrator - College of Medicine and Health - 49511 - Grade 4

Professional Services Administrator

Hourly Paid Lecturer in Academic Study Skills/English Language Support

Client Service & Operations Assistant

Programme Operations Coordinator

Clinical Research Assistant - Indicative banding

L2 Administrative Assistant

Executive Project Administrator - College of Arts and Law - 107535 - Grade 5

College Wellbeing Officer - College of Life and Environmental Sciences - 107506 - Grade 6

I want to receive the latest job alerts for student support administrative in birmingham, eng

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