Support & client services managers Work, Jobs in Birmingham, Eng (with Salaries)

Digital Operations Manager
Martoccia Digital Services Ltd —Birmingham
- £58,586.00 - £74,472.53 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Careers Administrator - Birmingham Business School - 107553 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Part-time
- CRM software
- Social media management
- Customer service
- Annual leave
- Sick pay
3d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Office Administrator
Expectations UK —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
Quick apply
12h
Bank Support Worker
Priory —Wednesbury
- £13.45 an hour
- No experience needed
- Care plans
- Referral programme
Quick apply
5d
Contracts Co-ordinator
The Drain Group —Birmingham
- Up to £30,000 a year
- Full-time
- Microsoft Office
- Data entry
- Organisational skills
Student and Client Relationship Manager
First Intuition —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Remote
- Sales
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
Quick apply
2d
Client Service & Operations Assistant
First Intuition —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
New Client Adviser
Lloyds Wealth —Birmingham
- £65,000 - £84,000 a year
- Full-time
- Communication skills
- Annual leave
- Work from home
Stock Associate 16 hours - Maternity Cover 3 months Fixed Term
Michael Kors —Birmingham
- £26,000 - £33,500 a year
- Part-time
- Sales
- Employee discount
4d
Day Opportunities Team Leader
City of Wolverhampton Council —Wolverhampton
- £36,363 - £40,777 a year
- Full-time
- Hybrid work
- Supervising experience
11d
Customer & Clientelling support Manager
Selfridges —Birmingham
- Leadership
9d
Operations Manager
Bauer Media Outdoor —Birmingham
- £50,000 - £58,200 a year
- Full-time
- Computer literacy
- Project management
- Flexible schedule
- Life insurance
Quick apply
1d
Project Support Coordinator
LRQA group —Birmingham
- Communication skills
Business Development Manager
PHSGroup —Birmingham
- £45,000 a year
- Monday to Friday
- CRM software
- Sales
- Business development
- Free parking
- Employee discount
11d
Personal Wellbeing Advisor
Change Grow Live —Nechells
- £28,557.79 - £32,802.41 a year
- Organisational skills
- IT
- Time management
- Employee discount
- Referral programme
7d
Client Liaison Manager
Avery Healthcare —Birmingham
- £29,250 a year
- Sales
Quick apply
11d
Senior Business Acceptance Analyst
Gateley —Birmingham
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
CSC Shift Manager
M Group —Birmingham
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
1d
CDD Operations Analyst Onboarding
Worldpay (UK) Limited —Birmingham
- Analysis skills
- Bachelor's degree
- Banking
Quick apply
2d

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support & client services managers jobs near birmingham, eng

Digital Operations Manager

Martoccia Digital Services Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£58,586.00 - £74,472.53 a year
1 day ago

Benefits

Health & wellbeing programme
Flexitime
Company pension
Work from home
Paid volunteer time
Sick pay

Qualifications

Microsoft Excel
Customer service
Project coordination
Administrative experience
Office experience

Full job description

About the Role:

Birmingham is rapidly becoming one of the UK’s most important hubs for digital services and operational innovation, and at Martoccia Digital Services Ltd, we are building a team that reflects that momentum.

We are looking for a Digital Operations Manager who can take ownership of service delivery, streamline internal processes, and ensure smooth day-to-day execution across our digital operations. This is not just a coordination role—you will be responsible for shaping how our services run, improving efficiency, and ensuring an excellent experience for both clients and internal teams.

You will act as the bridge between systems, people, and performance. You are someone who understands how operations, customer experience, and digital tools connect—and you know how to make them work better together.

Why Work With Us?

The Environment:
We are based in Birmingham’s professional business district, offering a modern and structured working environment where clarity, efficiency, and collaboration matter. We value a workplace that is organised, supportive, and focused on getting things done properly.

Operational Impact:
You will not be a small cog in a large machine. You will directly influence how our operations function, where improvements are made, and how services evolve over time.

Modern Working Style:
We operate with a hybrid model, combining in-office collaboration with flexible remote working. We prioritise outcomes over unnecessary processes and trust experienced professionals to manage their responsibilities effectively.

Growth Opportunity:
As the company expands, this role has a clear pathway toward Head of Operations or Senior Leadership positions, depending on performance and interest.

Key Responsibilities:

Operational Oversight:
Manage and coordinate daily digital operations, ensuring smooth service delivery and consistent performance across teams and systems.

Process Improvement:
Identify inefficiencies in workflows and implement practical improvements to increase speed, accuracy, and service quality.

Performance & Reporting:
Monitor KPIs and operational metrics, producing clear reports and insights for leadership decision-making.

Service Delivery Management:
Ensure high standards of customer and client service across all digital touchpoints, handling escalations where needed.

Cross-Team Coordination:
Work closely with internal teams and external partners to ensure alignment and timely execution of operational tasks.

Systems & Tools Management:
Support the use and improvement of digital platforms, CRM systems, and workflow tools to enhance efficiency.

What We Are Looking For:

Experience:
3–6+ years in operations, service delivery, project coordination, or digital operations roles.

Skillset:
Strong organisational ability with a structured, process-driven mindset and the ability to manage multiple priorities effectively.

Communication:
Clear and confident communicator who can work across teams and handle operational discussions professionally.

Technical Familiarity:
Comfortable using digital tools, CRM systems, reporting dashboards, or workflow management platforms.

Mindset:
You are practical, solutions-focused, and calm under pressure. You prefer improving systems rather than working around problems.

Pay: £58,586.00-£74,472.53 per year

Benefits:

Company pension
Flexitime
Health & wellbeing programme
Paid volunteer time
Sick pay
Work from home

Work Location: Hybrid remote in Birmingham B3

Quick apply

Refine Your Search

support & client services managers jobs in birmingham, eng

Digital Operations Manager

Careers Administrator - Birmingham Business School - 107553 - Grade 5

Customer Relationship Manager

Office Administrator

Bank Support Worker

Contracts Co-ordinator

Student and Client Relationship Manager

Client Service & Operations Assistant

New Client Adviser

Stock Associate 16 hours - Maternity Cover 3 months Fixed Term

Day Opportunities Team Leader

Customer & Clientelling support Manager

Operations Manager

Project Support Coordinator

Business Development Manager

Personal Wellbeing Advisor

Client Liaison Manager

Senior Business Acceptance Analyst

CSC Shift Manager

CDD Operations Analyst Onboarding

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