Support centre Work, Jobs in Birmingham, Eng (with Salaries)

Resident Services Assistant
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- English
- Microsoft Office
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
Team Member - Birmingham, Brindley Place - Seasonal
Pret A Manger —Birmingham
- £14 an hour
- Part-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
2d
Ticketing Services Executive
West Midlands Combined Authority —Birmingham
- £30,579 - £34,780 a year
- Part-time
- Customer service
- AI
- Communication skills
- Annual leave
- Employee discount
1d
Guest Service Assistant
Holiday Inn Birmingham M6 J7 —Birmingham
- £12.71 an hour
- Part-time
- Hospitality
- Bar
- Microsoft Office
- Employee discount
Quick apply
1d
Customer Service
Emerald Green Energy Ltd —Birmingham
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
Quick apply
Support Worker - (Recovery) Bayberry
UK Addiction Treatment Centres —Birmingham
- £12.71 an hour
- Weekend availability
- Driving
- In-person
- Care plans
Quick apply
Care Home Administrator (temporary to perminant)
Connaught House Specialist Care Centre —Solihull
- £14 an hour
- Full-time
- English
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
12d
Customer Services Officer (Contact Centre-based)
Midland Heart —Birmingham
- £27,953 a year
- Full-time
- Customer service
- IT
- Annual leave
- Employee discount
4d
Team Member - Solihull
Pret A Manger —Solihull
- £14 an hour
- Part-time
- Customer service
- No experience needed
- Annual leave
- Employee discount
3d
Day Time Support Worker
Ruskin Mill Trust —Birmingham
- £26,538 a year
- Full-time
- Bakery
- Organisational skills
- In-person
- Employee assistance programme
Quick apply
3d
Care Assistant
Complete Care Amegreen —Birmingham
- £13.50 an hour
- Day shift
- No experience needed
- Care plans
- Communication skills
- Paid training
- Employee discount
Healthcare Assistant – Plasma
NHS Blood and Transplant —Birmingham
- £25,760 - £27,476 a year
- Overtime
- Customer service
- Annual leave
- Employee assistance programme
23h
Your Perfect Stay (YPS) Luxury Serviced Apartments | Birmingham Guest Experience Executive Multiple
YourPerfectStay —Birmingham
- £16 an hour
- Part-time
- Hospitality
- Customer service
- Microsoft Office
Quick apply
1d
Warehouse Operative
WE2UK LTD —Birmingham
- From £12.71 an hour
- Full-time
- Customer service
- English
- Forklift
- Free parking
Quick apply
8d
Support Worker
CareTech Group —Birmingham
- £13.09 an hour
- Full-time
- No experience needed
- Rehabilitation centre
- IT
- Employee assistance programme
- Referral programme
3d
Internal Team Officer
Volunteer It Yourself —Birmingham
- £25,000 - £27,000 a year
- Part-time
- Hybrid work
- Salesforce
- English
- Administrative experience
- Work from home
- Sick pay
Quick apply
5d
Barista
Starbucks —Birmingham
- Weekend availability
- Store discount
- Employee assistance programme
Business Support & Development Executive
Cohort Tuition —West Bromwich
- From £13 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Accounting
Quick apply
3d
Food and Beverage Associate ( Casual )
Forest of Arden Hotel & Country Club —Birmingham
- £12.71 an hour
- Full-time
- Hospitality
- Hotel
- Restaurant experience
- Employee discount
- Flexible schedule
Quick apply
5d
Student Centre Assistant
Aston University —Birmingham
- £27,319 - £29,588 a year
- Full-time
- Hybrid work
- Customer service
- University
- IT
- Annual leave

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Resident Services Assistant

ourHRpeople -
Birmingham

Quick apply

Job details

Full-time
£28,000 a year

Benefits

Health & wellbeing programme
Company pension
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

GCSE
Yardi
English
Microsoft Office
Office experience

Full job description

Resident Services Assistant – Sherborne Place - Job Description

Company Overview

ila is an emerging Build to Rent property management company which is an abbreviation of ‘I live around.’ We celebrate all that is great about city centre living and offer flexible accommodation plans that enable our residents to achieve their lifestyle aspirations.

The ila brand has been built on four brand pillars which form the cornerstones of what we do, how we do it and why. Each element underpins how we want to be perceived by our residents, the local communities in which we operate, and the wider BTR market. Our purpose is to provide accommodation that our residents feel proud to call home, with kind and welcoming in-house staff. Each property offers flexibility that enables tenants to achieve their lifestyle aspirations, whilst reflecting the culture and connection of their local community.

ila is looking to hire a Resident Services & Leasing Assistant for Sherborne Place, a BTR scheme in Birmingham consisting of 230 residential apartments. The Resident Services Assistant will assist in driving the performance of the site through collaborating with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience.

The Resident Assistant will work alongside the team to ensure that KPI’s are achieved to include, lettings, minimising rental debt, budget management, robust health and safety management, and positive resident reviews, whilst maintaining the highest of standards on site.

We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role.

This role will report directly into the Assistant Community Manager and will collaborate with other teams across the UK.

Site Management
Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
First point of contact/front of house presence for Sherborne Place.
Co-ordinate, instruct and allow access for services to the development.
To be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
Carry out specific daily/weekly tasks as agreed with the City Manager/Assistant Community Manager.
Support City Team with tasks at Hairpin House when required.
Customer Service
Provide outstanding customer service to residents.
Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors to Sherborne Place.
Manage and respond to general enquiries via phone, email and other channels.
Assist with resident engagement strategies to ensure a strong resident community is built and maintained.
Record, monitor and respond to any resident feedback.
Assist with resident communications through multiple channels.
Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
Promote and encourage a neighbourly and community atmosphere.
Meet and interact with residents in a customer friendly and professional manner.
Seek ways to exceed service expectations of residents and enhance the brand. 
Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. 
Assist with executing the smooth running of all aspects of the community.
Provide an information service for the local area.
Ensure all reception/admin requests are well managed and the reception desk is manned from the hours of 8am until 8pm (on a rota basis).
Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.

Marketing, Social Media, Events & Community Presence

Post frequently on social media platforms ensuring content is aligned to the brand manifesto.
Drive the highest rates of retention and community engagement.
Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. 
Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. 
Assist with planning and hosting networking events to create and forge new relationships within the community.
Promote events/give-aways to residents to ensure they are deemed successful.
Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.

Facilities Management and Health & Safety

Ensure all risks to visitors, staff and residents are removed or reported.
Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance.

Leasing

Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing.
Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. 
Drive the highest rates of retention and community engagement.
Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. 
Validate Right to Rent document checks.
To support Leasing Manager with leasing process when needed.

Operations

Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.
Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance. 
Check-in inspections conducted before the arrival of tenants, alongside uploaded details on HelpTheMove.
Implementation of operational site procedures and processes.

The ideal candidate will have:  

At least 2 years’ experience in a similar role, preferably in either BTR or PBSA.
Professional presentation, be confident and outgoing in nature.
Basic understanding of landlord and resident relationship.
Basic health and safety knowledge.
Excellent English language skills - both written and spoken.
IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.

ila are looking to build their team with individuals who are excited to grow alongside them. Employees are encouraged to have an identity within their team and utilise their assets/skills to fulfil their day-to-day roles.

Job Type: Full-time

Pay: £28,000.00 per year

Benefits:

Company pension
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Referral programme

Experience:

similar role: 2 years (required)
BTR or PBSA: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

support centre jobs in birmingham, eng

Resident Services Assistant

Team Member - Birmingham, Brindley Place - Seasonal

Ticketing Services Executive

Guest Service Assistant

Customer Service

Support Worker - (Recovery) Bayberry

Care Home Administrator (temporary to perminant)

Customer Services Officer (Contact Centre-based)

Team Member - Solihull

Day Time Support Worker

Care Assistant

Healthcare Assistant – Plasma

Your Perfect Stay (YPS) Luxury Serviced Apartments | Birmingham Guest Experience Executive Multiple

Warehouse Operative

Support Worker

Internal Team Officer

Barista

Business Support & Development Executive

Food and Beverage Associate ( Casual )

Student Centre Assistant

I want to receive the latest job alerts for support centre in birmingham, eng

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