technical operations manager Work, Jobs in birmingham, eng (with Salaries)

Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
Quick apply
Broiler Farm Manager
Sixty Acre Farm —Bromsgrove
- £85,000 a year
- Full-time
- In-person
- Free parking
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
Major Incident Capability Manager
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
13d
Crematorium Manager
WesterleighGroup —Essington
- £35,800 - £42,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Property Operations Manager
Volvo Group —Warwick
- £48,000 - £52,000 a year
- Continuous improvement
- Contracts
- Leadership
- Employee assistance programme
- Employee discount
10d
Technical service manager
JLL —Birmingham
- Microsoft Outlook
- Computer literacy
- Contracts
6d
Commercial Operations Manager
London Electric Vehicle Company (LEVC) —Coventry
- £60,000 a year
- Hybrid work
- Sales
- Bachelor's degree
- Business
- Free parking
- Annual leave
Operations Manager
AT-PAC —Birmingham
- Full-time
- Microsoft Outlook
- English
Quick apply
14d
National Contract Manager
Atlas Workplace Services —Birmingham
- Up to £50,000 a year
- Travel
- Contracts
Quick apply
Facilities Helpdesk Operator
Equans —Smethwick
- Full-time
- Microsoft Word
- Microsoft Excel
- Word processing
- Annual leave
- Employee assistance programme
Technical Lead
Serco Group —Solihull
- £55,000 a year
- Full-time
- Microsoft Access
- Azure
- Mentoring
- Employee assistance programme
- Employee discount
1d
Project Manager
Correla —Solihull
- £72,000 a year
- Project management
- Annual leave
1d
Imaging Department Assistant
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £25,272 a year
- Weekend availability
1d
Assistant Technical Manager, O2 Institute Birmingham
Live Nation —Birmingham
- Weekend availability
- Microsoft Office
- IT
- Communication skills
Senior Telecommunications Operations Manager
Defaccino Professional Services Group —Birmingham
- £6,800 - £7,000 a month
- Full-time
- Computer networking
- In-person
- Leadership
Quick apply
10d
Compliance Manager
Inizio —Birmingham
Senior Technology Program Manager
Pentabit Labs IT Services & Digital Operations Ltd —Birmingham
- £93,000 - £144,000 a year
- Full-time
- Computer Science
- Organisational skills
- IT
- Referral programme
Quick apply
4d
Technical Secretary
National Grid —Birmingham
- £42,000 - £47,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
1d
CCaaS & Voice Specialist
Serco Group —Birmingham
- £65,000 - £75,000 a year
- Full-time
- AWS
- Agile
- IT
- Employee assistance programme
- Employee discount

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Customer Service Delivery Manager

Technical Drive Ltd -
Bromsgrove

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Company pension
Company events

Qualifications

Customer service
Presentation skills
ITIL
Contracts
IT
Business coaching

Full job description

Due to our continued growth, an excellent opportunity has arisen for a Customer Service Delivery Manager to join our established, technical team in Bromsgrove.

Job Summary

We’re looking for an experienced Customer Service Delivery Manager to be responsible for leading customer service strategy and operations to deliver exceptional customer experiences, drive satisfaction and retention, and ensure efficient, high-quality service delivery.

What We Offer

21 days annual leave (including your birthday) + bank holidays
Company pension
Company social events
Development scheme with financial incentives
Quarterly company bonus
Excellent office environment with leisure room in town centre location

Key Responsibilities

· Define and implement the customer service vision and standards: Align service approach with business goals and continuously improve the end-to-end customer journey

·* Service Performance & SLA Deliverables: *Own service KPIs and SLA outcomes, monitor performance, manage service risks, and ensure timely resolution and communication.

· Continual Service Improvement: identify trends and root causes; facilitate problem management, post-incident reviews, and improvement initiatives that reduce incident volume and improve customer experience.

· Commercial Protection & Contract Alignment: Ensure service delivery aligns to contract scope; manage obligations, assumptions, and dependencies; support change control, renewals, and commercial discussions with evidence-based service insights.

· Management Reporting: Produce regular service reports and dashboards covering SLA performance, capacity management, resourcing and improvement progress; present insights and recommendations to leadership and customers.

· Individual Development Plans: Partner with team leads to create and maintain IDPs aligned to role expectations and service outcomes; identify training needs across service roles.

· Performance Coaching & Feedback: Provide coaching and structured feedback to improve behaviours, customer handling, technical engagement, and process compliance; recognise strong performance and address gaps promptly.

Requirements

· Proven experience in service delivery/ customer service management within service industry, IT managed services desirable but not essential.

· Demonstrable track record of improving performance, customer satisfaction, and operational efficiency.

· Confident stakeholder management: able to influence technical and non-technical teams, including senior leaders.

· Commercial awareness: comfortable working with contracts, scope, governance, and evidence-based service positions.

· Data-led approach to reporting and decision-making; strong Excel/BI and presentation skills.

· Experience coaching teams and supporting development planning in operational environments.

Personal Attributes

· Detail-oriented and proactive.

· Collaborative team player with strong management qualities.

· Customer-focused, with a commitment to delivering high-quality service.

Salary: Up to £40,000 per annum, dependent on experience

Work Location: In person Bromsgrove B61

Successful applicants would be subject to a Disclosure and Barring Service (DBS) check

About Us

Technical Drive is a high quality, IT support company for Birmingham and beyond, offering managed IT services that will drive businesses forward through technology with our fast, responsive, and strategic team.

Pay: Up to £40,000.00 per year

Ability to commute/relocate:

Bromsgrove B61 8DA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

technical operations manager jobs in birmingham, eng

Customer Service Delivery Manager

Broiler Farm Manager

Manager of Dedicated Implementations - EMEA

Major Incident Capability Manager

Crematorium Manager

Property Operations Manager

Technical service manager

Commercial Operations Manager

Operations Manager

National Contract Manager

Facilities Helpdesk Operator

Technical Lead

Project Manager

Imaging Department Assistant

Assistant Technical Manager, O2 Institute Birmingham

Senior Telecommunications Operations Manager

Compliance Manager

Senior Technology Program Manager

Technical Secretary

CCaaS & Voice Specialist

I want to receive the latest job alerts for technical operations manager in birmingham, eng

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