Automotive service manager Work, Jobs in Birmingham, Wmd (with Salaries)

Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Customer service
- Employee discount
Automotive Manager Level 1 Team
MSX International —Coventry
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Fleet VOR Lead
RAC —Walsall
12d
Key Account Manager & Projects Lead
Goodfish Group —Cannock
- £45,000 - £50,000 a year
- Full-time
- Project management
- Presentation skills
- Driving
Quick apply
Retail Manager
Listers —Coventry
- £50,000 - £55,000 a year
- Full-time
- Free parking
- Health & wellbeing programme
11d
Automotive Technical Support Manager – Aftersales
Segula Technologies —Coventry
- Full-time
- English
- Organisational skills
- Automotive diagnostics
Quick apply
12d
Chauffeur
H.R. Owen —Bentley
- Full-time
- Driving
Sales Manager
Listers —Stratford-upon-Avon
- £68,000 a year
- Full-time
- Sales
- Leadership
- Free parking
- Health & wellbeing programme
General Sales Manager
Listers —Coventry
- £75,000 a year
- Full-time
- Sales
- Leadership
- Free parking
- Health & wellbeing programme
12d
Training & Implementation Project Manager
Pinewood.AI —Solihull
- Hybrid work
- Microsoft Office
- Project management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
BMW Used Sales Performance Manager
Sytner Group —Tamworth
- Weekend availability
8d
Sales Advisor Motor Trade
A to Z Autoparts ltd —Smethwick
- From £33,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Employee discount
Quick apply
1d
Sales Executive
W R Davies Toyota Stafford —Stafford
- Up to £50,000 a year
- Full-time
- Sales
- Customer service
- In-person
- Employee discount
Quick apply
3d
General Manager
Vertu Motors —Tamworth
- Full-time
- Leadership
Quick apply
Fleet Account Manager
Johnsons Cars —Tamworth
- Full-time
- Computer literacy
- Annual leave
- Employee discount
First Line Manager
DHL —Coventry
- £30,000 - £35,000 a year
- Rotating shift
- Leadership
- Communication skills
- Free parking
eCommerce Manager
Alliance Automotive Group —Birmingham
- Marketing
- Project management
- Bachelor's degree
Quick apply
Business Development Executive
Neu Servo Repairs Ltd —Bromsgrove
- From £45,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Driving
- Health & wellbeing programme
- Work from home
Quick apply
4d
Sales Executive (Commercial Vehicles)
Listers —Droitwich
- £55,000 a year
- Full-time
- Free parking
- Health & wellbeing programme
Sales Manager
Paul Rigby Group —Birmingham
- Full-time
- CRM software
- Sales
- Microsoft Office
- Employee discount
Quick apply

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Service Delivery Manager

Cox Automotive -
Coventry

Apply Now

Job details

Full-time
£40,000 a year

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Customer service
B2B

Full job description

Client Services Manager (B2B) – Automotive Sector

Coventry

40 hours per week (Mon-Fri)

Lead relationships. Deliver exceptional service. Keep clients happy.

At Manheim Vehicle Services, part of Cox Automotive, we support customers across the automotive sector with high-quality vehicle preparation and remarketing services.

As our customer base continues to grow, we’re looking for a Client Services Manager (internally referred to as a Service Delivery Team Manager) to lead a small customer support team and manage relationships with a portfolio of high-profile B2B automotive clients.

This is not a consumer contact centre role. You’ll be working closely with established commercial customers, providing service updates, managing queries and ensuring contractual service expectations are consistently delivered.

You’ll become a trusted point of contact for key accounts, helping to maintain strong long-term client relationships through excellent communication, responsiveness and problem-solving.

Why Join Us & What’s In It For You?

As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:

Option to buy additional holiday days
Your birthday off every year - paid
One annual Well-Being Day for you to relax and recharge
One paid Charity Day to give back and support a cause that matters to you
Opportunities for career progression across the Cox Automotive network
Competitive pension scheme

About the Role:

This is a customer-focused leadership role where you’ll oversee service delivery across a portfolio of key contracted customer accounts.

You’ll lead a small team of customer support colleagues, ensuring customers receive proactive communication, timely updates and a consistently high standard of service.

Working closely with operational teams, you’ll help ensure contractual expectations are met, customer issues are resolved quickly and relationships with key stakeholders remain strong.

You’ll also play an important role in identifying opportunities to improve customer experience and strengthen service delivery.

What You’ll Be Doing:

Acting as the day-to-day relationship lead for key contracted B2B customer accounts
Providing proactive updates to customers on vehicle progress, service delivery and operational performance
Managing customer queries, complaints and service escalations professionally, ensuring positive outcomes
Attending client calls, account review meetings and service discussions with commercial stakeholders
Building strong working relationships with key customer contacts to support retention and long-term partnerships
Leading, coaching and developing a small customer support team (3), ensuring a consistently high standard of service
Working closely with operational teams to ensure service level expectations and contractual commitments are met
Identifying service improvements to enhance customer experience and strengthen client satisfaction

What We’re Looking For

We’re particularly interested in people with experience supporting business-to-business customers, ideally within automotive, fleet, logistics or other service-led contract environments.

You may currently be working as a:

Customer Service Team Leader (B2B)
Client Services Team Leader
Account Support Manager
Customer Operations Team Leader
Service Delivery Team Leader or Coordinator
Fleet Customer Support Team Leader
Account Coordinator or Client Relationship Lead

We’re looking for someone who:

Has experience managing relationships with business customers rather than high-volume consumer enquiries
Is confident communicating with professional stakeholders and representing the business in customer meetings
Has experience managing customer complaints, escalations and service recovery professionally
Understands service levels, contractual expectations or customer KPIs
Enjoys leading and developing small teams
Is organised, calm under pressure and naturally solutions-focused
Can build credibility and strong relationships with both customers and internal teams

Experience within automotive, fleet or vehicle services would be highly desirable, although we’d also welcome applications from candidates with strong B2B customer service experience in other sectors.

Why This Role?

This is an opportunity to join a growing business where you’ll have real ownership, visibility and the chance to make a genuine impact on customer relationships and service performance.

If you enjoy building strong client relationships, solving problems and leading a small team to deliver excellent service, we’d love to hear from you.

We’re Committed to Inclusion

We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.

STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.

Apply Now

Refine Your Search

automotive service manager jobs in birmingham, wmd

Service Delivery Manager

Automotive Manager Level 1 Team

Fleet VOR Lead

Key Account Manager & Projects Lead

Retail Manager

Automotive Technical Support Manager – Aftersales

Chauffeur

Sales Manager

General Sales Manager

Training & Implementation Project Manager

BMW Used Sales Performance Manager

Sales Advisor Motor Trade

Sales Executive

General Manager

Fleet Account Manager

First Line Manager

eCommerce Manager

Business Development Executive

Sales Executive (Commercial Vehicles)

Sales Manager

I want to receive the latest job alerts for automotive service manager in birmingham, wmd

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