Family support coordinator Work, Jobs in Birmingham, Wmd (with Salaries)

Private Patient Co-ordinator
Spire Healthcare —Birmingham
- Full-time
- CRM software
- Sales
- Communication skills
- Free parking
- Annual leave
PEP: Peer Mentor Co-ordinator
HM Prison & Probation Service —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
2d
Assistant Mental Health Act Administrator
Options for Care Ltd —Birmingham
- From £24,784.50 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
Quick apply
Assessment Coordinator
RICS —Birmingham
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Communication skills
- Annual leave
SEND Resolution Officer
Warwickshire County Council —Warwick
- £33,699 - £36,363 a year
- Full-time
- English
- Communication skills
- School
- Annual leave
- Employee discount
Activities Coordinator - Care Home
Barchester Healthcare —Birmingham
- £14.40 an hour
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Band 3 Hub Coordinator–Ward Based
Birmingham Community Healthcare NHS Foundation Trust —Birmingham
- £25,760 - £27,476 a year
- Full-time
- Rehabilitation centre
3d
Elective Home Education Coordinator
Civic Recruitment Limited —Coventry
- £30.68 an hour
- Full-time
- Remote
- Experience working with children
- School
- Work from home
Quick apply
Assessment Administrator
RICS —Birmingham
- CRM software
- Microsoft Outlook
- Administrative experience
- Annual leave
Positive Behaviour Support (PBS) Coordinator
Dignus Group —Pleck
- £32,000 - £35,000 a year
- Travel
- Mentoring
- Training & development
- Paid training
- Annual leave
Hub Coordinator - Midlands
Marie Curie —Solihull
- £25,272 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Hospice
- In-person
- Annual leave
- Employee discount
Quick apply
Care Coordinator Supported Living
Aspects Care Ltd —Birmingham
- £29,000 - £31,000 a year
- Weekend availability
- Management
- Supervising experience
- Travel
Quick apply
Activities Co-ordinator
Woodlands Gate Rest Home —Stourbridge
- Up to £13.50 an hour
- Part-time
- In-person
- Communication skills
- Health & wellbeing programme
- Sick pay
Quick apply
2d
Lifestyle and Wellbeing Coordinator
Bupa —Birmingham
- £12.75 - £13.75 an hour
- Weekend availability
- Budgeting
- Employee discount
- Gym membership
Quick apply
SEND Quality Assurance Officer - Expert by Experience
Worcestershire County Council —Worcester
- £14,814 - £15,805 a year
- Hybrid work
- Experience working with children
- Annual leave
Lead Worker – Learning Disability Community Wellbeing Service
Midland Mencap —Birmingham
- £13.44 an hour
- Part-time
- Travel
- Computer skills
- Communication skills
Student Life Operations Coordinator
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- University
- No degree
- SharePoint
- Annual leave
12d
Band 6 Care Coordinator - Solihull Early Intervention
Birmingham and Solihull Mental Health NHS Foundation Trust —Marston Green
- £39,959 - £48,117 a year
- Full-time
- Team management
- Mentoring
12d
Health & Safety Administrator
Balfour Beatty Vinci —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Writing skills
- Free parking
Facilities Helpdesk Administrator
ISS Facility Services —Birmingham
- Computer literacy
- Continuous improvement
- Quality control
Quick apply
5d

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Private Patient Co-ordinator

Spire Healthcare -
Birmingham

Apply Now

Job details

Full-time

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
On-site parking

Qualifications

CRM software
Customer relationship building
Inbound customer enquiry call handling
Sales
Team leadership
Patient appointment coordination
Patient service
Appointment booking and call handling
Client services
Customer support
Communication skills

Full job description

Spire Parkway Hospital have an exciting opportunity for are seeking a Private Patient Coordinator to join their team on a full time basis. The high-profile role is in place to support patients and consultant colleagues navigate suitable private pathways and treatment options.

The Private patient coordinator will predominantly support Self-Pay patient enquiries at either enquiry, outpatient or in care stage as well as providing the support for patients with private medical insurance. The role will support the conversion warm leads into appointments and admissions to meet key performance targets whilst delivering our Purpose of providing ‘outstanding personalised care.’

Spire Parkway Hospital in Solihull, West Midlands offers a comprehensive range of private hospital services. Our hospital is rated Good by the CQC for all parts of the inspection except for Patient Care, which is rated Outstanding. The report states, “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.”

Our dedicated hospital team are passionate about excellent patient care and we offer a range of specialist treatments to patients across Birmingham, Warwickshire and the West Midlands. This includes diagnostic services, rehabilitation, cutting-edge surgical procedures and excellence in specialist fields like orthopaedics, women’s health and cancer care. We have 51 bedrooms and five operating theatres.

Duties and responsibilities:

Manage in bound Self-Pay patient enquiries, in person, over the telephone and online/email, from initial enquiry through to booking in a timely and conscientious manner
Handle own workload effectively
Use of digital systems such as CRM/Workflow/Pricing
Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability taking bookings and payments where appropriate
Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking ensuring patient enquiry resolution
Working to agreed KPIs with positive and proactive customer-focused attitude
Provide support and guidance to consultants and their patients
Convert warm leads into appointments/sales in order to meet key performance targets
Take payments for planned diagnostics and treatments
Act as a change champion for new ways of working including digital tools
Demonstrate excellent communication, interpersonal and relationship building skills
Utilising a variety of systems that support the prioritisation and managing of your workload
Liaise with consultants and medical secretaries on consultant fee information ensuring these are maintained appropriately in the relevant systems

Who we're looking for:

To be able to demonstrate excellent customer service skills and a confident approach to handling a variety of systems
Experience of working in a similar position
Comfortable handling sensitive conversations
Enjoys working in a collaborative, fast paced team environment
Be able to work effectively to a national sales framework
Strong communication skills, demonstrating an ability to positively lead teams across multiple locations
Demonstrable ability to process data effectively and accurately

Benefits:

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

35 days annual leave inclusive of bank holidays
Employer and employee contributory pension with flexible retirement options
‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
Free Bupa wellness screening
Private medical insurance
Life assurance
Save an average of £50 per month with our free onsite car park.

We commit to our employees’ well-being through work life balance, on-going development, support and reward.

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

Driving clinical excellence
Doing the right thing
Caring is our passion
Keeping it simple
Delivering on our promises
Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Apply Now

Refine Your Search

family support coordinator jobs in birmingham, wmd

Private Patient Co-ordinator

PEP: Peer Mentor Co-ordinator

Assistant Mental Health Act Administrator

Assessment Coordinator

SEND Resolution Officer

Activities Coordinator - Care Home

Band 3 Hub Coordinator–Ward Based

Elective Home Education Coordinator

Assessment Administrator

Positive Behaviour Support (PBS) Coordinator

Hub Coordinator - Midlands

Care Coordinator Supported Living

Activities Co-ordinator

Lifestyle and Wellbeing Coordinator

SEND Quality Assurance Officer - Expert by Experience

Lead Worker – Learning Disability Community Wellbeing Service

Student Life Operations Coordinator

Band 6 Care Coordinator - Solihull Early Intervention

Health & Safety Administrator

Facilities Helpdesk Administrator

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