insight manager Work, Jobs in birmingham, wmd (with Salaries)

Senior Manager - Customer Insight Transformation
KPMG —Birmingham
- Full-time
1d
Data and Insight Manager
Acorns Children's Hospice —Birmingham
- £46,350 a year
- Full-time
- Management
- SQL
- Data entry
- Annual leave
- Employee discount
14d
Customer Insight Manager
BNP Paribas —Solihull
- Full-time
- Hybrid work
- SQL
- Presentation skills
- Python
- Employee discount
- Life insurance
Major Incident Capability Manager
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
13d
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
7d
Product Manager
Alliance Automotive UK LV Ltd —Birmingham
- Microsoft Excel
- Computer literacy
- Communication skills
Quick apply
Insight Manager - Research - 6 month FTC
Coventry Building Society —Coventry
- £50,000 a year
- Monday to Friday
- Analysis skills
- Project management
- Financial services
7d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Student Communications Manager
Aston University —Birmingham
- £38,784 - £46,049 a year
- Full-time
- University
- Annual leave
2d
Deputy Manager
KIBOU Restaurants —Birmingham
- Up to £52,000 a year
- Full-time
- Bar
- Restaurant
- Health & wellbeing programme
- Employee discount
Quick apply
Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
Quick apply
Visitor Economy Communications Manager
WMGC —Birmingham
- Hybrid work
- Project management
Customer Engagement Manager
GreenSquareAccord —Birmingham
- £38,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Broiler Farm Manager
Sixty Acre Farm —Bromsgrove
- £85,000 a year
- Full-time
- In-person
- Free parking
Quick apply
14d
Proposal Hub Content Manager (18 to 24 months)
BDO —Birmingham
- Full-time
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
2d
Global Compliance & Complaints Manager - 12 month FTC
RICS —Birmingham
- Hybrid work
- Continuous improvement
- Travel
- Agile
- Annual leave
13d
HSE Business Partner - Solihull
Rolls-Royce —Solihull
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme

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Senior Manager - Customer Insight Transformation

KPMG -
Birmingham

Apply Now

Job details

Permanent | Full-time
1 day ago

Full job description

Job details

Location: Birmingham, Bristol, Edinburgh, Glasgow, Leeds, London, Manchester

Capability: Advisory

Experience Level: Senior Manager

Type: Full Time

Business Area: Operational Transformation

Contract type: Permanent

Job description

Summary of Role Purpose:

This role sits in the Insight team, within the Customer & Ops practice at KPMG.

The team is responsible for capturing, organising and analysing customer data signals to help our clients drive growth through a better understanding of their customers, in order to drive impact and improve the reputation and efficiency of the Insight function within a business. The Insight team does this through 2 propositions:

Voice of Customer (VoC): Programmes that continuously capture, analyse and act on customer feedback to drive enterprise decision-making. Our role is to design, implement and deliver these programmes
Insight Transformation: Helping clients leverage AI to transform how they operate and activate insight to improve performance and effectiveness.

Description of the role:

This Senior Manager role is critical to both our propositions:

Scaling KPMG’s Customer Insight Transformation proposition by providing market-facing authority to open senior conversations with CMOs / Chief Customer Officers
On VoC, leading the design thinking, set up and implementation and running a managed service, ensuring the highest level of client satisfaction in order to secure retention and growth

The successful candidate will have:

Market-facing authority to open senior conversations with CMOs / Chief Customer Officers
Ability to translate current Customer Insight client delivery into repeatable transformation narratives
Ability to diagnose client insight maturity
Ability to lead transformation workshops
Ability to co-develop compelling ‘Future of Insight’ go-to-market material that amplifies presence and expertise in key sectors
Credibility typically associated with Heads of Insight
Ability to own a small portfolio of target accounts
Ability to support partners in live market opportunities to drive pipeline creation and accelerate adoption of the proposition

Key Responsibilities:

Co-develop go-to-market material for our two key propositions, with reference to the team’s most recent engagements
Support our leadership team in market conversations
Diagnose client insight maturity and operating models
Run insight transformation workshops
Own a small portfolio of target accounts
On live engagements, lead a team of multidisciplinary professionals to deliver high quality insight, data & analytics solutions, including commercially relevant recommendations
Run and develop emerging and established accounts, building senior client relationships and driving deeper integration with our clients’ businesses
Be at the forefront on new technology and innovation within Insight sector, with particular focus on AI – becoming a champion of AI across the team
Manage project teams, getting the best out of junior colleagues, supporting their development and optimising resourcing across accounts
Support in running the Insight business as part of a wider customer practice, operational rigour in financial management to ensure strong profitability and accurate budgeting and forecasting

The Person:

Skills and experience:

The ideal candidate is likely to have a blend of the following skills and experience:

Experience in an insight, data, analytics and/or transformation role
Familiarity with transforming insight functions
A strong commercial mindset, continually seeking opportunities for new and existing account growth and cross sell opportunities
Sales-minded and opportunity-led: confident leading business development conversations, shaping propositions, and converting senior client conversations into qualified opportunities and pipeline
AI first mindset - interest in promoting and coaching colleagues in AI to drive efficiency and improve outputs
Thorough understanding of the VoC, customer data & insight technology landscape
Ability to engage and manage senior level stakeholders
Strong storyteller and workshop facilitator
Ability to lead teams to identify and deliver high quality insight and data solutions for clients.

#LI-AR1

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Refine Your Search

insight manager jobs in birmingham, wmd

Senior Manager - Customer Insight Transformation

Data and Insight Manager

Customer Insight Manager

Major Incident Capability Manager

Operations Planning & Delivery Manager

Product Manager

Insight Manager - Research - 6 month FTC

General Manager- Birmingham City FC

People Manager

Student Communications Manager

Deputy Manager

Customer Service Delivery Manager

Visitor Economy Communications Manager

Customer Engagement Manager

Broiler Farm Manager

Proposal Hub Content Manager (18 to 24 months)

Manager of Dedicated Implementations - EMEA

ZARA BIRMINGHAM DEPUTY STORE MANAGER

Global Compliance & Complaints Manager - 12 month FTC

HSE Business Partner - Solihull

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