Trade operations Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Experience Manager
Avanti West Coast —Birmingham
- Full-time
- Customer service
- Continuous improvement
- Travel
9d
Delivery Driver/Branch Assistant
LKQ Corporation —Birmingham
- Full-time
- Continuous improvement
- Organisational skills
- Warehouse experience
- Annual leave
- Employee assistance programme
Load Supervisor
Flair Windows Installations Ltd —Sutton Coldfield
- Up to £14 an hour
- Full-time
- Heavy lifting
- Forklift
- Supervising experience
Quick apply
13d
Advanced Quality Inspector
e-ppl Ltd —Shirley
- £14 - £18 a year
- Full-time
- Continuous improvement
- Quality control
- Communication skills
- Annual leave
Quick apply
Future Talent Traineeship Programme - Solihull
Tesla —Solihull
- Weekend availability
- Customer service
- Travel
- Communication skills
Site foreman/ Assistant site manager
SibiNet Limited —Birmingham
- £14 - £17 an hour
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
2d
Vehicle Delivery Transportation (Trailering)
RA Experts Limited —Birmingham
- £2,500 a month
- Customer service
- Driving
- Travel
Quick apply
Contract and Project Operations Administrator
SCC —Birmingham
- £28,840 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Administrative experience
- Continuous improvement
4d
Property Services Operative
Rent Connect Housing Ltd —Birmingham
- From £27,000 a year
- Full-time
- Travel
- Organisational skills
- Cleaning
- Health & wellbeing programme
- Referral programme
Quick apply
6d
Transport Planner - Pickup Truck and Trailer.
EC Logistics —Stourbridge
- £29,000 - £31,000 a year
- Full-time
- Management
- Computer literacy
- Computer skills
Quick apply
12d
Localities Area Manager (Housing Repairs & Maintenance)
Platform Housing Group —Worcester
- Up to £50,468 a year
- Customer service
- Continuous improvement
- Team management
- Annual leave
Trade Operations Coordinator
Alliance Healthcare —Birmingham
- £29,000 a year
- Full-time
- Continuous improvement
- Travel
- Organisational skills
- Free parking
- Employee assistance programme
Export Coordinator / Warehouse Administrator
SCC —Birmingham
- £31,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Warehouse experience
- Communication skills
Warehouse Supervisor - Birmingham
Decora Blind Systems LTD —Birmingham
- From £31,500 a year
- Full-time
- Customer service
- Supervising experience
- Continuous improvement
- Store discount
- Health & wellbeing programme
Quick apply
2d
Events Executive
WMGC —Birmingham
- £32,000 a year
- Hybrid work
- Organisational skills
- Communication skills
Road Freight Specialist
DHL —Birmingham
- Full-time
- Microsoft Word
- English
- Continuous improvement
- Employee assistance programme
10d
Drainage Investigation Engineer
Auger —Birmingham
- £32,381 - £42,122 a year
- Overtime
- Customer service
- Annual leave
Quick apply
Operations and Events Lead
NFA —Coventry
- £15,500 - £17,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Supervising experience
- Travel
- Free parking
- Annual leave
Quick apply
2d
Site Officer
E-ACT National Team – West Midlands Hub —Birmingham
- £28,598 - £31,022 a year
- School
- Annual leave
- Employee assistance programme
3d
Experienced Car Sales Administrator
Paul Rigby Group —Birmingham
- £26,436.80 - £28,000.00 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Quick apply

I want to receive the latest job alerts for trade operations in birmingham, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

trade operations jobs near birmingham, wmd

Customer Experience Manager

Avanti West Coast -
Birmingham

Apply Now

Job details

Permanent | Full-time
9 days ago

Benefits

Company pension
Free or subsidised travel

Qualifications

Succession planning
Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Change management
Continuous improvement
Partnership building
Organisational skills
Change leadership
Budgeting
Leadership
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Posted 13 August 2026

Salary Competitive

LocationBirmingham

Job type Permanent - Full Time

Reference040532

Job FunctionHeadquarters

At Avanti West Coast, we're passionate about creating exceptional journeys for our customers and an engaging environment for our colleagues. We're looking for a talented Customer Experience Manager to lead frontline management teams and drive operational excellence across our network.

You do not need rail experience to be successful in this role.

If you've led large teams in sectors such as retail, hospitality, logistics, transport, healthcare, customer service, leisure, facilities management, or other operational environments, we'd love to hear from you. Your leadership experience, ability to inspire people while raising standards are what matter most.

As a Customer Experience Manager, you'll lead a team of Station Managers responsible for circa 350 frontline colleagues across multiple locations, driving outstanding customer service, operational performance and colleague engagement. You'll play a key role in creating high-performing teams, delivering business results and maintaining the highest standards of safety across your region. Working closely with a range of stakeholders, you will identify opportunities for improvement, support colleague development, lead through change and play a critical role during operational disruption, ensuring customers and colleagues remain safe, informed and supported.

What You'll Be Doing

Leading and developing a team of Station Managers across multiple locations.
Creating a culture of engagement, accountability, feedback and continuous improvement.
Maintaining a safety-first culture, ensuring the highest standards of customer and colleague safety are maintained.
Driving customer satisfaction, operational performance and service delivery against key business measures and KPIs.
Supporting and coaching managers to create engaged, high-performing teams and develop future talent.
Building strong relationships with trade unions, industry partners and internal stakeholders to deliver positive outcomes for customers, colleagues and the business.
Ensuring effective management of attendance, wellbeing, colleague welfare and performance.
Leading initiatives to improve operational efficiency, service quality and customer experience.
Managing budgets, resources and workforce planning to deliver safe, efficient and commercially sound operations.
Engaging with stakeholders across the wider business to ensure safe and effective service delivery.
Leading through change and helping teams adapt to evolving business needs.
Playing a key role during operational disruption and incident response, ensuring customers and colleagues remain safe and supported.

Take a look at the role profile for more information.

What We're Looking For

We're interested in people with transferable leadership skills who can bring fresh thinking and experience from other industries.

You'll likely have:

The ability to balance safety, people, customer and commercial priorities in a complex operational environment.
Experience leading managers and large frontline teams in a fast-paced operational environment.
A proven track record of delivering performance and customer outcomes through people.
Experience developing high-performing teams through coaching, succession planning and colleague development.
Strong customer focus and a passion for service excellence.
Experience managing performance, engagement, attendance and colleague wellbeing.
Commercial awareness and an understanding of operational KPIs and business performance measures.
Excellent communication, influencing and stakeholder management skills
Experience working across multiple sites, locations or departments.
The ability to make decisions, solve problems and remain calm under pressure.
Strong planning, organisational and budgeting skills.

As well as working with a fantastic team you will also receive:

Railway Pension Scheme
Free travel on Avanti West Coast for you/spouse/partner/dependents
Privilege Travel card (75% off other train operators fares for leisure travel)
30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
10 free journeys on other First Group Train Operators

We reserve the right to withdraw this advert at any time due to high volumes of applications.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Apply Now

Refine Your Search

trade operations jobs in birmingham, wmd

Customer Experience Manager

Delivery Driver/Branch Assistant

Load Supervisor

Advanced Quality Inspector

Future Talent Traineeship Programme - Solihull

Site foreman/ Assistant site manager

Vehicle Delivery Transportation (Trailering)

Contract and Project Operations Administrator

Property Services Operative

Transport Planner - Pickup Truck and Trailer.

Localities Area Manager (Housing Repairs & Maintenance)

Trade Operations Coordinator

Export Coordinator / Warehouse Administrator

Warehouse Supervisor - Birmingham

Events Executive

Road Freight Specialist

Drainage Investigation Engineer

Operations and Events Lead

Site Officer

Experienced Car Sales Administrator

I want to receive the latest job alerts for trade operations in birmingham, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected