Customer relations manager Work, Jobs in Birmingham (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Communications and Engagement Manager
Hayley Group —Oldbury
- Full-time
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
2d
ER Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Customer Relations & Appeals Coordinator
Warwickshire County Council —Warwick
- £39,152 - £41,771 a year
- Full-time
- English
- Communication skills
- School
- Annual leave
- Employee discount
4d
Employee Relations Operations Administrator
Select Engineering —Birmingham
- £23.60 an hour
- Call to connect
- Continuous improvement
- Human resources
- Organisational skills
- Employee assistance programme
Employee Relations Advisor
Poundland —Walsall
- Up to £35,000 a year
- Hybrid work
- Continuous improvement
- Human resources
- Communication skills
- Free parking
- Employee discount
Planner
McDermott Building & Civil Eng Ltd —Coleshill
- Full-time
- Civil engineering
- Contracts
- Construction experience
Quick apply
12d
Business Support Manager (Executive Assistant - Manager), Central Business Services
Deloitte —Birmingham
- Hybrid work
- Continuous improvement
- Conflict management
- Human resources
Housing Support Worker
Claremont Living Group —Birmingham
- £24,784.50 a year
- Full-time
- Travel
- In-person
- Health & wellbeing programme
Quick apply
Customer Success Manager, Birmingham
Dalux —Birmingham
HR & Recruitment Officer
Jewellery Quarter Bullion Ltd —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Recruiting
- Store discount
- Employee discount
Quick apply
12d
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Budgeting
- Training & development
- Referral programme
Quick apply
Communications Manager
Sanctuary Group —Worcester
- £45,736 - £48,157 a year
- Full-time
- Hybrid work
- English
- Annual leave
- Employee discount
Quick apply
12d
Commercial Manager
Equans —Birmingham
- Full-time
- Microsoft Word
- Computer literacy
- Business development
- Annual leave
- Employee assistance programme
Enquiry Advisor - External Relations - 104118 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £32,595 a year
- Full-time
- English
- University
- Data entry
10d
Housing Officer
BCOP —Birmingham
- £29,565 - £31,317 a year
- Full-time
- Travel
- Conflict management
- In-person
- Annual leave
- Employee discount
Quick apply
4d
Centre Head and Curriculum Manager
The Manufacturing Technology Centre —Coventry
- £57,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Recruiting
Quick apply
International Customer Service Specialist
DPD Group UK —Oldbury
- £25,073.55 a year
- Full-time
- Hybrid work
- Communication skills
- Free parking
Quick apply
11d
Lead Customer Experience Manager
Sainsbury's —Wolverhampton
- From £36,250 a year
- Team management
- Retail management
- Leadership
- Employee discount
1d
Employee Relations - Specialist C
Select Engineering —Solihull
- £28.69 an hour
- Call to connect
- Continuous improvement
- Human resources
- Organisational skills
- Work from home
- Employee assistance programme

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customer relations manager jobs near birmingham

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Meeting coordination
Client engagement
Stakeholder liaison
Writing skills
Complaint handling
Project management
Customer relationship management
Organisational skills
Relationship management
Customer interaction
Account management
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer relations manager jobs in birmingham

Customer Relationship Manager

Communications and Engagement Manager

ER Manager

Customer Relations & Appeals Coordinator

Employee Relations Operations Administrator

Employee Relations Advisor

Planner

Business Support Manager (Executive Assistant - Manager), Central Business Services

Housing Support Worker

Customer Success Manager, Birmingham

HR & Recruitment Officer

Guest Relation Manager

Communications Manager

Commercial Manager

Enquiry Advisor - External Relations - 104118 - Grade 4

Housing Officer

Centre Head and Curriculum Manager

International Customer Service Specialist

Lead Customer Experience Manager

Employee Relations - Specialist C

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