Customer relations manager Work, Jobs in Birmingham (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
HR Consultant/Employee Relations Specialist
Redwing Solutions Ltd —Redditch
- Up to £46,500 a year
- Weekend availability
- Human resources
- SharePoint
- In-person
- Free parking
- Employee assistance programme
Quick apply
7d
People Business Partner
West Midlands Combined Authority —Birmingham
- £62,906 - £70,535 a year
- Part-time
- Management
- Human resources
- AI
- Annual leave
- Employee discount
6d
Head of Transformation - Oldbury
DPD Group UK —Oldbury
- £119,000 a year
- Full-time
- Free parking
Quick apply
1d
Associate Customer Relationship Manager
nGeneration —Bromsgrove
- £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
7d
Communications Manager (Corporate) - External Relations - 107436 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Weekend availability
- Social media management
- Project management
- University
- Annual leave
- Sick pay
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
12d
ER Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Administration Team Manager (Therapy Services)
The Royal Orthopaedic Hospital NHS Foundation Trust —Bournville
- £32,073 - £39,043 a year
- Full-time
21h
Senior People Advisor
OneAdvanced —Birmingham
- Human resources
- IT
- Employee assistance programme
- Bereavement leave
Business Support Manager (Executive Assistant - Manager), Central Business Services
Deloitte —Birmingham
- Hybrid work
- Management
- Leadership
Customer Success Manager, Birmingham
Dalux —Birmingham
People Operations Officer, People, Risk and Casework
Government Internal Audit Agency —Birmingham
- £40,979 - £50,538 a year
- Part-time
- Presentation skills
- Human resources
- Annual leave
- Employee discount
Area Driver Manager (New Street)
WM Trains —Birmingham
- £88,497 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Employee assistance programme
14d
Community Safety Officer - Campus Services - 99701 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £32,595 a year
- Full-time
- University
- IT
- Communication skills
- Annual leave
- Sick pay
15h
Careers Administrator - Birmingham Business School - 107553 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Part-time
- CRM software
- Social media management
- Customer service
- Annual leave
- Sick pay
7d
HR Assistant
West Midlands Fire Service —Birmingham
- £30,204 - £32,061 a year
- Full-time
- Administrative experience
- IT
- Communication skills
- Free parking
- Employee assistance programme
5d
Communications Assistant - College of Medicine and Health - 57817 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- Microsoft Office
- University
- Travel
- Annual leave
- Sick pay
12d
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
Customer and Trading Manager - Nightshift
Sainsbury's —Solihull
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
5d

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer relations manager jobs in birmingham

Customer Relationship Manager

HR Consultant/Employee Relations Specialist

People Business Partner

Head of Transformation - Oldbury

Associate Customer Relationship Manager

Communications Manager (Corporate) - External Relations - 107436 - Grade 7

Customer Services Team Manager

ER Manager

Administration Team Manager (Therapy Services)

Senior People Advisor

Business Support Manager (Executive Assistant - Manager), Central Business Services

Customer Success Manager, Birmingham

People Operations Officer, People, Risk and Casework

Area Driver Manager (New Street)

Community Safety Officer - Campus Services - 99701 - Grade 4

Careers Administrator - Birmingham Business School - 107553 - Grade 5

HR Assistant

Communications Assistant - College of Medicine and Health - 57817 - Grade 5

Guest Relation Manager

Customer and Trading Manager - Nightshift

I want to receive the latest job alerts for customer relations manager in birmingham

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