Reservations manager Work, Jobs in Birmingham (with Salaries)

Travel Consultant
Ainsley Reid —Birmingham
- £25,420 - £28,000 a year
- Full-time
- Sales
- Customer service
- Computer skills
Quick apply
5d
Operations Assistant
Nuvo Hotel goup Ltd —Birmingham
- £13.00 - £14.15 an hour
- Weekend availability
- Hospitality
- Customer service
- English
- Free parking
- Paid training
Quick apply
5d
Travel Lifestyle Manager - Arabic Speaking | Overnight
Ten Group —Birmingham
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
- Annual leave
- Work from home
Quick apply
Front Office Manager
Welcombe Hotel —Stratford-upon-Avon
- £30,000 - £33,000 a year
- Full-time
- Microsoft Office
- Hotel
- Administrative experience
- Free parking
- Employee discount
Quick apply
Senior Business Travel Consultant - Out of Hours / Split Shift
Perk —Birmingham
- Full-time
- Bar
- English
- Mentoring
- Relocation assistance
- Annual leave
Senior Business Travel Consultant - Overnights (Fri-Mon)
Perk —Birmingham
- Full-time
- Bar
- English
- Mentoring
- Relocation assistance
- Annual leave
Duty Night Manager/ Night Porter (32 Hours)
Drayton Manor Resort —Tamworth
- Night shift
- Hospitality
- Bar
- Customer service
Quick apply
Graduate Management Trainee - Worcester
Enterprise Mobility —Worcester
- Full-time
- Customer service
- Bachelor's degree
- Team management
Sales Advisor
Bloor Homes —Measham
- Weekend availability
- Sales
- Customer service
- Employee discount
Golf Experience Attendant - Ansty Golf Club
Get Golfing CIO —Coventry
- £12.71 an hour
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Guest Service Assistant Nights
Park House Hotel —Shifnal
- £13.25 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Employee assistance programme
Quick apply
10d

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reservations manager jobs near birmingham

Travel Consultant

Ainsley Reid
Birmingham

Quick apply

Job details

Permanent | Full-time
£25,420 - £28,000 a year
5 days ago

Qualifications

Customer service call handling
Travel arrangements
Inbound customer enquiry call handling
Leisure travel sales
Personal upselling recommendations
Sales
Customer service
GCSE
Retention call handling
Accommodation booking
Telesales
Computer skills
Customer interaction
Outbound calling
Amadeus
Tailor-made holiday planning
Communication skills
Add-on sales
Time management

Full job description

Reservations Consultant / Travel consultant / Cruise reservation consultant
Reporting To: Call Centre Manager

Role Purpose

The Reservations Consultant is responsible for delivering high-quality sales and service support to customers via inbound and outbound calls. The role includes handling new reservations as well as Manage My Booking enquiries, ensuring customers receive accurate advice, efficient booking management, and an excellent end-to-end travel experience while meeting individual and team sales targets.

Key Responsibilities

Customer Service & Call Handling

· Answer inbound calls promptly, ensuring all service level agreements (SLAs) are consistently met.

· Handle customer enquiries efficiently, professionally, and in line with company service standards.

· Provide accurate general and destination-specific travel advice for worldwide and European travel products.

· Deliver an exceptional customer experience on every interaction.

Sales & Revenue Generation

· Demonstrate a strong sales focus, identifying customer needs and converting enquiries into confirmed bookings.

· Maximise sales potential on all calls by offering relevant ancillary products and services, including:

o Accommodation

o Car hire

o Transfers

o Tours and excursions

o Airport parking

o Seat selection, baggage, and cabin upgrades

· Meet or exceed individual sales, revenue, and commission targets.

· Promote current campaigns, monthly incentives, and maintain a strong understanding of Rewards and other incentive programs.

Manage My Booking & After-Sales Support

· Handle Manage My Booking calls, including:

o Date and time changes

o Flight re-routing

o Upgrades and fare adjustments

o Cancellations and refunds (where applicable)

o Ancillary additions (baggage, seats, meals, insurance, etc.)

· Make booking amendments accurately within the GDS system, ensuring compliance with airline rules and fare conditions.

· Resolve booking issues efficiently while maintaining customer satisfaction and retention.

GDS & Administration

· Create, amend, and manage bookings using Amadeus GDS.

· Check and action Amadeus queues (Q’s) daily.

· Organise and cost complex travel itineraries, ensuring all customer requirements are met.

· Perform general administrative duties related to reservations and call handling.

· Maintain accurate records and documentation in line with company procedures.

Teamwork & Development

· Work collaboratively as part of a high-performing call centre team.

· Attend weekly staff meetings and general company meetings as required.

· Maintain up-to-date product, destination, and airline knowledge by attending training sessions.

· Adapt to changing business needs and support wider team objectives when required.

Personal Requirements & Skills

· Strong customer service focus with excellent communication skills (verbal and written).

· Proven ability to work under pressure in a fast-paced call centre environment.

· Strong organisational and time-management skills.

· Excellent worldwide destination and airline knowledge.

· Strong computer literacy and confidence using reservation systems.

· Sales-driven mindset with the ability to build rapport quickly.

· Professional personal presentation.

· Ability to work effectively both independently and as part of a team.

Pay: £25,420.00-£28,000.00 per year

Application question(s):

Do you have Amadeus and Galileo experience?

Work Location: In person

Quick apply

Refine Your Search

reservations manager jobs in birmingham

Travel Consultant

Operations Assistant

Travel Lifestyle Manager - Arabic Speaking | Overnight

Front Office Manager

Senior Business Travel Consultant - Out of Hours / Split Shift

Senior Business Travel Consultant - Overnights (Fri-Mon)

Duty Night Manager/ Night Porter (32 Hours)

Graduate Management Trainee - Worcester

Sales Advisor

Golf Experience Attendant - Ansty Golf Club

Guest Service Assistant Nights

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