Service desk Work, Jobs in Birstall (with Salaries)

Service Desk Analyst
wavenet —Birstall
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
HSBC Global Services Limited —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
IT Support & Engagement Officer (Shift-based)
YPO —Wakefield
- £30,024 - £31,537 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
- Annual leave
11d
Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
IT Helpdesk Engineer - Experienced
777 Networks —Leeds
- £28,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Work from home
Quick apply
Technical Support Specialist
Diagnostic Healthcare Ltd —Farsley
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Service Desk Analyst
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- Full-time
- Customer service
- Microsoft Office
- IT
11d
Service Desk Co-Ordinator
NHS England —Leeds
- £39,959 - £48,117 a year
- Full-time
- Annual leave
4d
IT Service Desk Analyst
DFS —Doncaster
- Analysis skills
- Computer networking
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Senior Service Desk Analyst
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
7d
Systems Support Manager
Suam Technology Services Group Ltd —Leeds
- £48,000 - £64,000 a year
- Full-time
- Computer Science
- Maintenance
- Supervising experience
- Health & wellbeing programme
- Language training provided
Quick apply
4h
Support Services Assistant
Lyons Davidson Solicitors —Leeds
- £24,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Office experience
4d
Sales Support Administrator - GP/GPL138
Generator Power Ltd —Normanton
- Full-time
- Microsoft Excel
- Administrative experience
- IT
- Annual leave
Quick apply
7d
Administrative Assistant
Elite Property Managment —Leeds
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Front Desk Administrator
Listers Health —Bradford
- From £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
- Gym membership
Quick apply
14d
Service Desk Analyst
Sheffield Health Partnership University NHS Foundation Trust —Sheffield
- £25,760 - £27,476 a year
- Full-time
- In-person
1d
Modern Workplace Solutions Specialist
Vanquis Banking Group —Bradford
- Azure
- Windows
- Microsoft Office
- Annual leave
16h
Community Host
Avenue HQ —Leeds
- £12.21 an hour
- Part-time
- Hospitality
- Sales
- Customer service
Quick apply
4d
Service Desk Manager
Millgate —Sheffield
- £35,000 - £40,000 a year
- Full-time
- Azure
- AI
- Leadership
Quick apply
Junior IT Support Technician
Mamas & Papas —Huddersfield
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply

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Service Desk Analyst

wavenet -
Birstall

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme

Qualifications

ITIL Certification
Analysis skills
IT support
IT
Communication skills

Full job description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

What’s on offer?

Location: Birstall \ Wakefield
Contract Type: Permanent, Full Time
Working Pattern: 7.5-hour shift between 7am – 7pm

Are you passionate about providing exceptional IT support and delivering a first-class customer experience? We are looking for a Service Desk Analyst to join our dynamic team, acting as the first point of contact for customers, partners, and suppliers. This role offers an exciting opportunity to develop your technical skills, work in a fast-paced environment, and contribute to continuous service improvement.

Key Responsibilities:

Provide outstanding IT support – Manage incidents and service requests efficiently, ensuring prompt resolution and excellent customer service.
Meet and exceed targets – Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), striving for continuous improvement.
Communicate and collaborate – Act as a key liaison between customers, suppliers, and internal teams to drive effective problem resolution.
Maintain data and knowledge management – Keep accurate records, contribute to the knowledge base, and improve data quality for better service delivery.
Develop and grow – Expand your technical expertise, support first-time resolutions, and play a key role in enhancing customer satisfaction.

Qualifications

Requirements for the Role

Strong communication skills – Excellent written and verbal communication, with the ability to explain technical solutions in clear, simple terms to non-technical users.
Technical and analytical ability – Experience using IT Service Management (ITSM) tools, with strong problem-solving skills and a logical approach to diagnosing technical issues.
Time management and adaptability – Proven ability to prioritise tasks, work under pressure, and adapt to changing situations while maintaining high customer service standards.
Teamwork and customer focus – A collaborative approach with a strong understanding of customer needs, IT environments, and service expectations.
Desirable qualifications – ITIL V3/4 Foundation and customer service accreditation are advantageous but not essential.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.
Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

Refine Your Search

service desk jobs in birstall

Service Desk Analyst

Customer Service Advisor

IT Support & Engagement Officer (Shift-based)

Service Desk Analyst - Tier I

IT Helpdesk Engineer - Experienced

Technical Support Specialist

Service Desk Analyst

Service Desk Co-Ordinator

IT Service Desk Analyst

Senior Service Desk Analyst

Systems Support Manager

Support Services Assistant

Sales Support Administrator - GP/GPL138

Administrative Assistant

Front Desk Administrator

Service Desk Analyst

Modern Workplace Solutions Specialist

Community Host

Service Desk Manager

Junior IT Support Technician

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