Quality improvement specialist Work, Jobs in Bishopstoke, Ham (with Salaries)

Head of Contact Operations
Abri —Eastleigh
- Up to £75,000 a year
- Full-time
13d
Quality Manager
Personnel Selection —Andover
- From £52,000 a year
- Full-time
- In-person
- Free parking
- Flexitime
Quick apply
Compliance Specialist
Estee Lauder —Petersfield
- Microsoft Office
Quality Assurance Specialist
Cytiva —Portsmouth
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
7d
Technology Specialist
Clevertouch Consulting —New Alresford
- Full-time
- Hybrid work
- CRM software
- Data analysis skills
- SQL
- Free parking
- Work from home
Quick apply
6h
Senior Planning & Value Management Specialist
Arqiva —Winchester
- Up to £75,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- Continuous improvement
- Employee discount
Project & Contract Coordinator
Coombes Forestry Ltd —Upper Meon Valley
- From £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Quick apply
8d
Director of Estates and Facilities
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
9d
Senior Public Health Practitioner for Adult Mental Wellbeing and Suicide Prevention
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Temporary
- Hybrid work
- Management
- Master's degree
- Analysis skills
- Annual leave
- Employee assistance programme
Sites Manager - Compliance
Southampton City Council —Southampton
- £36,124 - £39,513 a year
- Full-time
- School
14d
Regional Operations Manager
Cross Rental Services Group —Andover
- HVAC
- Leadership
- Communication skills
Quick apply
Product Regulatory Compliance Specialist
British American Tobacco —Southampton
- Bachelor's degree
- Continuous improvement
- Data entry
8h
Public Health Analyst
Isle of Wight Council —Newport
- £37,955 - £40,787 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Master's degree
- Annual leave
- Employee discount
9d
Learning & Development Support Specialist
Fexco Property Services —Salisbury
- Full-time
- Data analysis skills
- Administrative experience
- Organisational skills
Quick apply
Medical Examiner Officer
Hampshire Hospitals NHS Foundation Trust —Winchester
- £39,959 - £48,117 a year
- Full-time
- Administrative experience
- No degree
- Medical terminology
9d
Research Facilitator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £32,073 - £39,043 a year
- Part-time
12d
Operations Director Medicine Division
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
9d
Change Specialist
Toyota Financial Services, KINTO and KINTO JOIN —Portsmouth
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Office experience
- Free parking
- Employee assistance programme
Quick apply
10d
Administrative Assistant
OEG Group —Portsmouth
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6h
Project Coordinator – Marine Coordination
OEG Energy Group —Portsmouth
- Full-time
- Microsoft Office
- Analysis skills
- Travel
- Annual leave
9d

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quality improvement specialist jobs near bishopstoke, ham

Head of Contact Operations

Abri -
Eastleigh

Apply Now

Job details

Full-time
Up to £75,000 a year
13 days ago

Full job description

We're delighted to be recruiting for a Head of Contact Operations to lead the teams that are, for most of our customers, the voice of Abri. Reporting to the Director of Customer Experience, you'll take ownership of our Group Contact Centre functions making sure every call, email, webchat, and social interaction lands with a colleague who can put it right, first time.

This is a role for someone who genuinely believes that great contact is the foundation of great customer experience. You'll lead a multi-site contact operation serving more than 120,000 customers across the South of England, setting the standards, the rhythm and the culture that make our front line one of the best in the sector.

You'll be accountable for performance, productivity and people. Driving a clear, data-led approach to forecasting, scheduling, channel mix and quality, while never losing sight of the customer at the other end of the line. You'll champion continuous improvement, embrace new technology (including the smart use of AI and self-service), and create the conditions for your colleagues to do the best work of their careers.

Day-to-day, you'll:

Lead the Group Contact Centre Manager and work force management functions and through them a team of advisors and specialists.
Own end-to-end contact performance service levels, first contact resolution, quality, productivity, colleague engagement and customer satisfaction.
Drive a relentless focus on getting it right first time, reducing failure demand and removing friction for our customers.
Shape our channel strategy - voice, digital, self-service and AI-enabled, making sure customers can reach us the way they want, when they want.
Partner closely with Housing, Homecare, Complaints and IT colleagues to fix the root causes of demand, not just the symptoms.
Build robust workforce planning, real-time operational management and a forecasting capability fit for a growing organisation.
Set, monitor and report on KPIs, and own the operational budget.

About you

You'll be a senior contact centre or customer operations leader, used to running a multi-site, multi-channel environment at scale. You'll know your way around WFM, telephony platforms, quality frameworks and operational analytics and you'll be just as comfortable in front of advisors on the floor as you are in front of a Board paper. Experience in social housing, regulated industries, or another customer-heavy sector would be a real plus, but we care more about how you lead than the logo on your CV.

You'll bring:

A proven track record of running large contact operations and improving performance, engagement and customer outcomes.
Strong commercial and analytical instincts, you make decisions with data, not gut feel.
Real expertise in workforce planning, channel design and contact centre technology.
The credibility to lead managers of managers, coach senior leaders and influence at a senior level.
A genuine passion for colleagues and customers, and the resilience to hold both in mind under pressure.

If you’re ready to shape how customers experience Abri every single day, we’d love to hear from you. This is a real opportunity to make a visible, lasting difference - not just in how we work, but in how our customers feel when they reach out to us.

In return, you’ll find a collaborative, supportive culture where your ideas are valued, your impact is recognised and your leadership genuinely matters. We’re building a contact experience our customers can rely on and our colleagues are proud to be part of - and you could be at the heart of it.

Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.

We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.

More information about Abri and our strategic objectives can be found at .

Apply Now

Refine Your Search

quality improvement specialist jobs in bishopstoke, ham

Head of Contact Operations

Quality Manager

Compliance Specialist

Quality Assurance Specialist

Technology Specialist

Senior Planning & Value Management Specialist

Project & Contract Coordinator

Director of Estates and Facilities

Senior Public Health Practitioner for Adult Mental Wellbeing and Suicide Prevention

Sites Manager - Compliance

Regional Operations Manager

Product Regulatory Compliance Specialist

Public Health Analyst

Learning & Development Support Specialist

Medical Examiner Officer

Research Facilitator

Operations Director Medicine Division

Change Specialist

Administrative Assistant

Project Coordinator – Marine Coordination

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