Customer support & client services managers Work, Jobs in Bispham, Lan (with Salaries)

Customer Services Manager
Assured Solutions Communications (ASC) Ltd —Preston
- £30,000 - £35,000 a year
- Full-time
- Spanish
- Management
- Customer service
Quick apply
5d
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
1d
Customer Experience & Quality Coach
Direct Accident Management Ltd —Burscough
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
20h
Regional Service Supervisor
Atlas Copco Group —Skelmersdale
- Hybrid work
- Customer service
- Organisational skills
- In-person
Head of Customer Service
PC Group —Blackburn
- Temporary
- Hybrid work
- Management
- APIs
Quick apply

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Customer Services Manager

Assured Solutions Communications (ASC) Ltd
Preston

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
5 days ago

Benefits

On-site parking

Qualifications

Spanish
Management
Customer service
English
Analysis skills
Supervising experience
Organisational skills
Telecommunication
Customer support
Leadership
Communication skills

Full job description

Job Summary

We are a telecommunications provider based in Preston. We are seeking an experienced and dynamic Customer Services Manager to lead our customer support team. The successful candidate will be responsible for overseeing daily operations, ensuring exceptional service delivery, and fostering a positive environment for both clients and staff, a strong leadership and communication skills, are essential for this role. The ideal applicant will possess proven management experience, excellent analysis skills, and the ability to supervise and motivate a diverse team, we are seeking candidates with a telecommunications back ground.

Responsibilities

Lead and manage the customer service team to ensure high standards of service are maintained across all channels.
Develop and implement strategies to improve customer satisfaction and operational efficiency.
Analyse customer feedback and service metrics to identify areas for improvement.
Supervise daily operations, including handling escalated issues and resolving complex customer complaints.
Provide training, coaching, and support to team members to enhance their performance.
Foster a positive team environment that promotes professional development and teamwork.
Coordinate with other departments to ensure seamless service delivery.
Prepare reports on team performance, customer satisfaction levels, and operational challenges.
Ensure compliance with company policies and industry regulations.

Qualifications

Proven management or supervisory experience within a customer service environment.
Strong leadership skills with the ability to motivate and develop staff.
Excellent communication skills in both English and Spanish.
Analytical mindset with strong problem-solving abilities.
Demonstrated ability to manage multiple priorities effectively.
Exceptional organisational skills with attention to detail.
Ability to work under pressure in a fast-paced environment. This role offers an exciting opportunity for a dedicated professional eager to lead a vibrant customer service team while contributing significantly to organisational success. We value proactive individuals who excel in communication, analysis, and management within diverse environments.

Pay: £30,000.00-£35,000.00 per year

Benefits:

On-site parking

Experience:

Telecommunication: 2 years (required)

Work Location: In person

Quick apply

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customer support & client services managers jobs in bispham, lan

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