Customer service representative Work, Jobs in Blackheath, Eng (with Salaries)

Customer Services Representative
AXO Student Living —New Cross
- £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Customer Service Agent (20hrs per week)
DNA Payments —London
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
5d
Call Centre Advisor
Islington Council —Islington
- £37,509 - £38,637 a year
- Part-time
- Hybrid work
- Employee discount
4d
Customer Service Advisor
Arena Group —London
- Overtime
- Customer service
- Organisational skills
- IT
Customer Service Assistant
Hornblower —London
- £12.71 an hour
- Full-time
- Hospitality
- Customer service
- First Aid Certification
Quick apply
Office Administrator/Customer Service
A Lings Group Limited —Wallington
- Up to £32,000 a year
- Part-time
- Microsoft Word
- Customer service
- Accounting
Quick apply
Customer Experience Associate
KITH —London
- £14.42 an hour
- Part-time
- Customer service
- Communication skills
- Retail sales
5d
Call Centre Agent
Nexus Training Centre Ltd —Canary Wharf
- £13.50 - £14.00 an hour
- Part-time
- CRM software
- Customer service
- Salesforce
- Flexible schedule
Quick apply
10d
Customer Support Officer (UK)
Qargo —London
- Hybrid work
- Customer service
- English
- Administrative experience
4d
Customer Service Advisor
Health Primary LTD —London
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Negotiation
- Annual leave
Quick apply
Customer Service Agent
DNA Payments —London
- Full-time
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
5d
Customer Operations Agent (Collections)
Onmo —London
- £28,000 a year
- Remote
- CRM software
- Customer service
- Negotiation
2d
E-Commerce Customer Support Associate (Full Time)
MadFun Ltd —Lingfield
- £25,000 - £30,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
- Profit sharing
Quick apply
13d
Customer Service Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Computer literacy
- Administrative experience
- Free parking
- Annual leave
Quick apply
Customer Service Representative
Emerald Life —London
- £16 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
10d
Customer Service Advisor (Concierge), London HQ
Orlebar Brown —London
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee discount
3d
Customer Service Assistant & Station Control Assistants
Network Rail —London
- £27,464 a year
- Weekend availability
- English
- Communication skills
- Annual leave
10d
Customer Service Advisor
DPD Group UK —London
- £24,700 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Free parking
Quick apply
10d
Customer Service Assistant
WithYou —London
- £26,250 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Referral programme
Quick apply
2d
Customer Service Representative
Ingeus UK —Marylebone
- £28,860 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
2d

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Customer Services Representative

AXO Student Living
New Cross

Quick apply

Job details

Permanent | Full-time
£26,436.80 a year
11 days ago

Benefits

Company pension

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
GCSE
English
Microsoft Office
Communication skills
Negotiation

Full job description

Customer Service Representative

About Us:

AXO Student Living is a student accommodation provider which is committed to providing students from around the world with much more than just a room. We aim to give our residents a unique living experience which will enhance their academic journey and ensure that their time at university is packed full of great experiences and amazing friendships whilst enjoying our wonderful secure living spaces.

About the role

We are seeking a highly creative and motivated Customer Service Representative to join our team. Who works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience to achieve occupancy and retention goals.

Main Responsibilities and Duties

Works as part of a team, supporting and respecting other team members, to deliver
exceptional resident living.
Supports the creation of a positive, memorable experience for residents
Delivers all aspects of customer service, including a comprehensive front of house

service anticipating and exceeding resident expectations.

Responds positively to customer queries and complaints, identifying and undertaking

appropriate action in line with AXO’s complaints procedure.

Supports events and activities within the Community.
Establishes and maintains relationships with university clients.
Develops and maintains local knowledge and information resources relevant to

resident needs i.e., travel, entertainment, and amenities.

Completes administrative tasks including logging of maintenance requests, post

distribution, filing and preparing notices and updating of databases.

Support the Sales team with marketing activities such as attending open days and

leafleting to promote the property.

Carries out sales and leasing activities including viewings and rebooker campaigns
Assists with summer Community preparations, including move-in and move-out

processes.

Completes Health and Safety compliance activities in line with the Company’s

policies and procedures.

Participates where required in an on-call roster to provide out of hours emergency

support for the Community.

Collaborates with the Customer Accounts Team to monitor payments and chase

outstanding rent arrears following rent collection processes to meet business goals

whilst promoting tenancy extensions and other revenue streams.

Promote tenancy extensions
Ensure tenant refunds are completed in a timely manner and in line with policy.
Look to maximise efficiency of utilities.

Skills:

Excellent Customer Service Skills
Excellent Communication skills in the English Language
Proficient user of computers and MS Office
Keen to grow and develop a career in the Student Accommodations Market

About You:

Good level of general education.
Proficient in the use of Microsoft office packages including Word, Excel and Outlook

as well as other systems such as databases or booking systems (Training to be

provided on in house systems).

A knowledge and understanding of UK Health and Safety requirements and

legislation.

Excellent customer service skills and significant experience in a customer facing

service delivery role.

Good team player with strong relationship building and influencing skills.
Ability to act autonomously, taking decisions and/or action when required.
Fluent English verbal and written communication skills.
Excellent organisation skills with the ability to multitask and prioritise.
Numerical skills necessary to complete the above activities.
Self and culturally aware and able to adapt relationship building, communications

and negotiation skills to suit audience.

Flexible approach to work and adaptable to thrive in a changing environment.
Enthusiasm to deliver an exceptional experience to stakeholders and continuously

improve knowledge of self and others.

Equal Opportunities

AXO Student Living is an Equal Opportunity Employer. It does not discriminate based on race, colour, religion, sex, national origin, age, disability, or other protected characteristics. We base all our employment decisions on merit, job requirements and business needs.

Disclaimer

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Pay: £26,436.80 per year

Benefits:

Company pension

Ability to commute/relocate:

New Cross, Greater London: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (preferred)

Experience:

Customer Services Representative: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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