Head of customer service Work, Jobs in Blackpool (with Salaries)

Insight Director (FTC)
Circana —Blackpool
- Full-time
- Management
- Sales
- Travel
Insight Director (FTC)
Circana UK —Blackpool
- Hybrid work
- Microsoft Outlook
- Management
- Sales
Quick apply
Recruitment & Onboarding Advisor
James Hall & Co Ltd —Preston
- £29,035.24 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Annual leave
Quick apply
11d
Senior Operational Buyer
Emcor —Barrow-In-Furness
- Up to £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Employee assistance programme
- Referral programme
Quick apply
11d
Bookkeeper - Part Time
Face For Business —Burscough
- £12,800 - £18,600 a year
- Part-time
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
9d
Neighbourhood Partnership Specialist
OnwardHomes —Preston
- £37,250 a year
- Call to connect
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
1d
Head of Year
Star Academies —Morecambe
- £27,126.07 - £29,617.88 a year
- Call to connect
- Organisational skills
- School
8d
Grounds & Siting Manager
Haven —Fleetwood
- Weekend availability
- Maintenance
- Organisational skills
- Leadership
- Employee discount
Quick apply
Customer Delivery Driver
ASDA —Barrow-In-Furness
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Contract Manager
The James Mercer Group Ltd —Preston
- £52,000 - £56,000 a year
- Full-time
- Maintenance
- Organisational skills
- Contracts
- Free parking
- Sick pay
Quick apply
3d
Talent Acquisition Partner
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Sales
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
Sales Executive
Britannia hotels No2 Limited —Southport
- Part-time
- Hospitality
- Sales
- Hotel
- Employee discount
- Referral programme
Quick apply
9d
Head of Regulatory Reporting
Tandem Bank —Blackpool
- Monday to Friday
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Employee discount
Quick apply
MilkShed Supervisor
James Hall & Co Ltd —Preston
- Weekend availability
- No experience needed
- Travel
- IT
- Employee discount
- Life insurance
Quick apply
1d
TPS Administrator
Swansway Garages —Preston
- £13,218 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Employee assistance programme
Customer Service Manager
Courmacs Legal Ltd —Blackburn
- £34,000 - £40,000 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Free parking
- Employee discount
Quick apply
2d
Customer Service Administrator – Reactive, Planned & Compliance
Eric Wright Group Limited —Preston
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Food Service Area Manager / Brand Manager
James Hall & Co Ltd —Preston
- Full-time
- Hospitality
- Analysis skills
- Food service
- Free parking
- Annual leave
Quick apply
3d
Ship Manager
JamesFisher —Barrow-In-Furness
- Weekend availability
- Hybrid work
- Team management
- Travel
- Organisational skills
Business Development Manager
Ascentis —Lancaster
- From £36,849 a year
- Full-time
- Hybrid work
- Sales
- English
- Analysis skills
- Free parking
- Annual leave

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head of customer service jobs near blackpool

Insight Director (FTC)

Circana -
Blackpool

Apply Now

Job details

Full-time

Qualifications

Management
Sales
Profit & loss
Product development
Leadership
Negotiation

Full job description

Insight Director

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

Our Critical Sales Skills

At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business.

Effectively Presents Solutions: Delivers tailored, compelling solutions that align with customer needs and drive action.
Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence.
Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities.
Understands Customer Needs: Operates as a recognized expert to articulate customer needs in the customer's business language and business context.
Being Resilient: Bounces back from setbacks with composure and positivity; helps others stay productive during tough times.
Manages Ambiguity: Stays focused and calm in uncertain situations; guides others through change.

What will you be doing?

The Insight Director is responsible for client retention, contract renewal, and revenue growth by delivering products and services aligned to client needs, with the goal of enhancing market understanding and building brand equity. Leading key relationships within the CPG Category Growth Food team, the role involves delivery of high-quality, data-driven insights using Circana data. It requires strong commercial acumen, leadership, and industry expertise to drive strategic client engagement. The Insight Director role is not a delivery management, or passive account stewardship role. The focus is revenue ownership, strategic growth, and long-term account expansion. The position also includes regular travel to client sites in Weybridge and Norfolk, and occasional visits to the Bracknell head office.

Job Responsibilities

Drive Client Growth: Identify and pursue opportunities to expand client relationships by aligning Circana’s data and software solutions with their strategic goals.
Drive multi-threaded engagement to expand footprint and reduce dependency on single stakeholders.
Lead strategic sessions that surface commercial opportunity, not just review performance.
Deliver Insight-Led Solutions: Translate complex data into actionable insights that help clients make informed decisions and achieve measurable outcomes.
Demonstrated ability to conceive, manage, and deliver fact-based analyses, with a focus on providing clients with clear, actionable insights to inform strategy.
Manage the Sales Cycle: Lead end-to-end sales processes including prospecting, needs assessment, solution development, negotiation, and closing.
Collaborate Cross-Functionally: Partner with internal teams (e.g., Client Services, Product, and Analytics) to deliver integrated solutions and ensure client success.
Maintain Industry Expertise: Stay current on trends in [Retail, CPG, and Client Portfolio] to position Circana as a thought leader and trusted advisor.
Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across client organizations, including decision-makers and influencers.
Utilise Sales Tools and Platforms: Leverage Circana’s proprietary platforms (e.g., Unify+, Liquid Data, Intelligence Suite) to support client engagements and solution delivery.
Achieve Revenue Targets: Meet or exceed individual sales goals through disciplined pipeline management and strategic account planning.
Champion Client Success: Ensure client satisfaction by proactively addressing challenges, identifying growth opportunities, and delivering consistent value.
Support Innovation and Feedback: Provide market feedback to internal teams to help refine offerings and contribute to product development.

Requirements

Experience engaging senior stakeholders (including C-suite), building strategic relationships, and influencing client decision-making through a deep understanding of business challenges and value propositions.
Strong capability in translating complex data into actionable insights, supported by advanced analytical thinking, financial and P&L management experience, and a solid understanding of technology and Circana solutions.
Proven leadership skills encompassing communication, negotiation, and presentation; experienced in managing diverse and virtual teams, fostering talent development, driving collaboration, and delivering results with resilience and creativity.

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow, always asking the big questions.
Seek Clarity: Embracing complexity to create clarity and inspire action.
Own the Outcome: Being accountable for decisions and taking ownership of our choices.
Center on the Client: Relentlessly adding value for our customers.
Be a Challenger: Never complacent, always striving for continuous improvement.
Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Weybridge and Norfolk.

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

#LI-KM1

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Refine Your Search

head of customer service jobs in blackpool

Insight Director (FTC)

Insight Director (FTC)

Recruitment & Onboarding Advisor

Senior Operational Buyer

Bookkeeper - Part Time

Neighbourhood Partnership Specialist

Head of Year

Grounds & Siting Manager

Customer Delivery Driver

Contract Manager

Talent Acquisition Partner

Sales Executive

Head of Regulatory Reporting

MilkShed Supervisor

TPS Administrator

Customer Service Manager

Customer Service Administrator – Reactive, Planned & Compliance

Food Service Area Manager / Brand Manager

Ship Manager

Business Development Manager

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