Household Claims Handler – salary £26,700 – £ 29,650 depending on hours, skills and experience.
Start date – 13th of July 2026
We have exciting opportunities
We love people who do the right thing
We want people who speak up, who take responsibility, and who make good decisions. Claims Handler careers are different here at Aviva. We believe in creating a better tomorrow,
This is a hybrid working position, with 50% of your working week being spent in our Perth office and 50% from home (once deemed competent in the role and able to work within a level of autonomy).
A bit about the job:
As a Claims Handler, you’ll be supporting customers through what can be a stressful and emotional moment in their lives; be that water damage, break-ins, an unexpected event or significant damage to their home. Your role is to make those moments easier.
This is primarily a telephony-based role, through which you’ll guide customers from the first conversation until resolution, efficiently and empathetically. You’ll gather information, assess claims in line with our policy and procedures, setting expectations and making confident decisions.
You will handle a mix of simple and complex cases, manage email communication and coordinate with suppliers. You’ll work at pace, navigating multiple systems, making fair and informed decisions.
No previous insurance experience is required;
Working Hours:
- Varied shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm alternate Saturday and Sunday’s.
- Our current rotation is one late shift every 4 weeks and 1 weekend day shift every 4 weeks. Average of 35 hours p/week over 5 days.
- You will be required to be flexible with these hours as shifts
- We are also open on Bank Holidays.
Skills and experience we’re looking
- Bring a positive attitude, strong customer focus, and integrity.
- Confidently handle customer conversations in a telephony‑led environment.
- Communicate clearly in both written and verbal interactions.
- Listen empathetically, stay calm under pressure, and make sound decisions.
- Adapt well to a fast‑paced environment, embracing change and learning.
- Confident IT skills with the ability to navigate multiple systems.
Career Pathway opportunities:
Home claims is a large and diverse part of Aviva, offering meaningful and long-term career growth. As your skills develop over time, you can progress into:
- Technical claims roles.
- Specialist areas.
- Leadership.
- Coaching or mentoring.
- Wider insurance or operational roles across Aviva.
We support further development through structured training, opportunities to specialize and access to internal career programmes.
What you’ll get
Our purpose – with you today,
- Starting salary of £26,700 – £29,650 (This role falls under Aviva’s “Pay progression scheme”, so the further you develop in this role the higher the salary will be)
- Bonus opportunity – 6% of annual salary (Actual amount depends on personal and company performance).
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
- Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn schemes.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- Comprehensive wellbeing support and tools.
- Private Medical Benefit scheme.
Take a look to learn
Aviva is
We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [email protected]
