Retail customer service Work, Jobs in Bo'ness, Fal (with Salaries)

Night Guest Services Manager
InterContinental —Edinburgh
- £32,136 a year
- Night shift
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Customer Service Assistant
Keystore Maddiston —Falkirk
- £12.75 an hour
- Part-time
- Sales
- Merchandising
- Basic maths
Quick apply
10d
Tiger Sheds Show Site Sales Advisor
Anchor Timber Buildings Ltd —Linlithgow
- £13 - £15 an hour
- Full-time
- Sales
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
Customer Service Retail Assistant
Specsavers —Falkirk
- Up to £12.91 an hour
- Weekend availability
- Employee discount
- Sick pay
10d
Sales Assistant
DULUX DECORATOR CENTRE —Falkirk
- £13.18 an hour
- Rotating shift
- Customer service
- Driving
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Executive
Arnold Clark —Grangemouth
- £25,000 - £25,500 a year
- Weekend availability
- Sales
- Customer service
- Communication skills
- Employee discount
Quick apply
2d
Flooring & Carpets Sales Consultant
Falkirk Carpets Ltd —Falkirk
- £16.50 - £18.50 an hour
- Full-time
- Sales
- Customer service
- Microsoft Office
- Employee discount
Quick apply
14d
Luxury Sales Professional Falkirk
Chisholm Hunter Ltd —Falkirk
- £12.71 an hour
- Full-time
- Sales
- Merchandising
- Retail sales
- Employee discount
Quick apply
Customer Service Advisor
Giacopazzi and Company Limited —Kinross-shire
- £12.71 an hour
- Part-time
- Merchandising
- English
- Organisational skills
- Free parking
- Annual leave
Quick apply
Sales Assistant
The Paint Shed —Loanhead
- £28,072.84 a year
- Full-time
- Sales
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
Luxury Sales Professional - Livingston
Chisholm Hunter Ltd —Livingston
- £12.71 an hour
- Full-time
- Sales
- Merchandising
- Retail sales
- Employee discount
Quick apply
Part-Time Sales Associate
Instyle Sofas —Glasgow
- Up to £15,000 a year
- Part-time
- Sales
- In-person
- Free parking
- Annual leave
Quick apply
9d
Customer Service Representative
William Hill —Bathgate
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
8d
Retail Senior Sales Assistant
Bayne's the Family Bakers —Kirkcaldy
- £13.42 an hour
- Part-time
- Supervising experience
- Bakery
- IT
- Employee discount
Customer Service Assistant / Pin Technician
Tenpin —Falkirk
- Up to £13.28 an hour
- Part-time
- Customer service
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Team Member
Co-op —Livingston
- £13.04 an hour
- Overtime
- Bakery
- Paid training
- Employee discount
2d
Sales Assistant
Mountain Warehouse —Livingston
- £12.71 an hour
- Part-time
- Sales
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
30 Hour Books Replenishment - Edinburgh Airport
WHSmith Travel —Newbridge
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
1d
Retail Sales Adviser
Ableworld UK Ltd —Edinburgh
- From £25,500 a year
- Weekend availability
- Sales
- Customer service
- Driving
- Employee discount
Quick apply
2d
Sales Consultant
Arnold Clark —Stirling
- £40,000 - £45,000 a year
- Sales
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply

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Night Guest Services Manager

InterContinental -
Edinburgh

Apply Now

Job details

£32,136 a year

Benefits

Discounted gym membership
Employee assistance programme
Employee discount
Paid volunteer time
Life insurance
Referral programme
Sick pay

Qualifications

Leadership

Full job description

A fantastic opportunity for a Night Guest Services Manager to join our team at InterContinental Edinburgh the George!

This assignment is based on a 4-on, 4-off shift pattern, and we are offering a salary of £32,136.00.

InterContinental® Edinburgh The George Hotel is full of culture and has been serving guests since 1881, so we know what it takes to provide an alluring guest experience and a personal and attentive service. We provide an exciting mix of a luxury InterContinental® experience combined with our unique character and charming building, home to Scotland’s first Le Petit Beefbar Restaurant!

What’s in it for you as our Night Guest Services Manager:

Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities.
Complimentary stay for you+1 in our Hotel upon successful completion of probation, generous discounts across our F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George, plus Spa & Gym discounts at our Kimpton property.
Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
Apart from Meals whilst on duty, we also provide every employee company sick pay and life insurance, Mental Health First Aiders on Duty, and access to Employee Assistance Programs.
31 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated) & Enhanced Family Leave (you can ask more details at the interview).
Amazing discounts for our hotels and restaurants around the world, plus discounts from over 15,000 stores – all the way from retail to cinema!
Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

Our Night’s Guest Services Manager ensures late arrivals are met with a genuine welcome and that their needs are attended throughout their stay.

Night’s Guest Services Managers support the Night Audit and closing of our outlets, managing the end of night cash count, and highlight any discrepancies. They communicate both internally within the front office and externally, both with the wider hotel team and immediate locale to ensure the guest experience is personalised and always exceeds expectation.

Your key responsibilities will be:

Supporting the Night Audit &closing of our outlets, and highlighting any discrepancies
Working with the Front Office Manager to ensure any late arrivals are met with a genuine welcome and that their needs are attended throughout the night (No detail is too small, and no request is too large)
Communicating internally within the front office and externally, both with the wider hotel team and immediate locale, to ensure the safety of our guests and team members throughout the night (completing relevant safety checks as required)
Ensuring all Team Members have completed relevant training and are confident with all aspects of their role – you will be someone who enjoys to lead and motivate your team!
Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed

To succeed as a Night Guest Services Manager, you will need:

Front Office duty management and/or team leadership experience for 2+ years in a property of similar size & standard
Depth of experience dealing with complex service recoveries, you will be someone who is confident to make decisions regarding guest complaints to ensure a positive outcome for the guest and leading our team by example
Proven track record with success at working with loyalty schemes and enrolments
Have an awareness of market trends and the ability to implement new initiatives
Good understanding of systems to support driving results, experience working with opera would be a plus
Overall, a willingness to help out across our hotel departments to ensure our guests are receiving a 5-star personalised service throughout their stay!

At IHG, we believe there’s Room for You: Room to Grow (providing career development and learning opportunities), Room to Belong (fostering an inclusive environment where diverse employees can be their authentic selves), and Room to Make a Difference (empowering employees to have an impact on the guest experience and the business).

If you are someone who likes to bring your wisdom and local-know-how to a provide a truly personal and luxurious experience for our guests, apply to join us as our new Night Guest Services Manager today!

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Apply Now

Refine Your Search

retail customer service jobs in bo'ness, fal

Night Guest Services Manager

Customer Service Assistant

Tiger Sheds Show Site Sales Advisor

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Sales Assistant

Customer Service Executive

Flooring & Carpets Sales Consultant

Luxury Sales Professional Falkirk

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30 Hour Books Replenishment - Edinburgh Airport

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